MagicFit

Made an order, 1 of the items was not sent, I called and was told to wait, I waited 3 weeks still nothing so I called and asked for a refund and an email confirmation of the cancellation, I received nothing so I called again and told them I'd contact ACCC got no reply, sent an email asking for a refund and gave them 5 days to give a refund or I'd… Read more

officially contact ACCC or NSW fair trading, got my refund straight away , will not be purchasing from here again after reading all these reviews, I'd encourage anyone that's getting the same treatment from this company to use the ACCC refund form and get your money back, looks like this company is rorting people left right and centre. https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/contacting-a-business-to-fix-a-problem/help-writing-a-complaint-letter-to-business-tool

They are scammers. It's all stuff that they get from Temu and they dont even change the pictures. They won't let you post a bad review on them , they just delete it. I called them and they wouldn't help. Don't buy from them. Show details

Stay Away. It’s a Scam I bought something on 18/7/23. Item was too small, retuned it the same day, folllwed their refund policy. Still waiting for my refund it’s May 2025. They ignore all your emails, tried calling no answer. They lie. Fraud . KEEP AWAY I have sent so many emails but they just ignore me. I never got my money back but I returned the item. Devistated how can someone do this and run a business.

SCAMMERS – SCAMMERS – SCAMMERS – COMPLETE FRAUD! MAGIC FIT is a disgusting scam. Everything they sell is cheap garbage — nothing like the fake photos they use to trick you. The quality is shocking, the products are worthless, and the prices are an absolute joke. Their so-called "refund policy" is a lie. I returned everything and they STILL refused… Read more

to refund me. They ghost you completely — no emails, no calls, no support — just silence after they steal your money. This is a professional scam operation. They are thieves hiding behind a fake website. If you order from them, you will lose your money — guaranteed. STAY AWAY unless you want to get robbed!

I returned an item & they have not given me a refund, it’s been nearly 2 months. They are not answering their phone now either. Terrible service Show details

I got two products. A waist trainer and waist cincer. I got the waist trainer. The second time i wore it, the latex bit tore. The fifth time i wore it the zip is broken and I got stuck in it for a bit. I recevied an email saying my waist cincer will be shipped in the next few days due to lack of stock and it's almost a month. I am yet to receive… Read more

it. I spend almost an hour on call a couple of times and no one answered. The call got cut off immediately. I've sent them emails and use online chat and yet no response. I believe it is a scam. I will give a couple more days and make a few more attempts before contacting my bank. DO NOT PURCHASE YOU WILL WASTE YOUR TIME.

Do not buy – I purchased a pair of Slimming under shorts and bought a size bigger, to find i can not get them on. When i hit the return link, it comes back with a technical error, naturally. Waste of $50 - i do not recommend the product. Show details

Beware – I ordered from this site just before Christmas last year 2024 and I haven't heard anything from them at all. I tried emailing there sales team and calling them to find out the status of my order and I got nothing, their phones ring out with no answer, the live chats keep getting disconnect and emails not responding. I'm beginning to think this… Read more

site is a scamming site. DO NOT purchase anything from here, you will not get your money back, and you will never here from them again. This site should be reported to the ACCC!!

Great quality and service – Amazing quality . Best I have ever seen . The service was also professional and made sense , I ordered small size , return and replace was smooth , I see they are truely in business , they would refund if truly there is a good reason not just for change of mind sake which is fare enough .

Not impressed – Order was never fulfilled after 1 month waiting. Multiple emails senr but no response. Phone calls unanswered.kLucky bought it through afterpay and got the refund

Worst company ever – They don’t communicate at all. I do not recommend this company. Pls do not buy anything from this company.

They don't send the goods purchased and they don't communicate – I bought an item that was supposed to be delivered in two days. It's now over 5 weeks later and nothing. I emailed them after two weeks and they didn't respond. I chatted with them through their website after 4 weeks and they promised a refund the next day, as well as to send me confirmation by email of their intention to refund, but still nada! I do not recommend this company

Terrible customer service – Do not waste your time they never reply to emails. Even when you want an exchange they don’t help!! Show details

Worst company ever – They have not sent through my wife’s refund???? Terrible customer service, they are very good at ignoring their customers and they do not do like they promise. They don’t follow their return/refund policy so please they may as well remove that garbage about return/refund policy because that is a lie l have since seen their google reviews and so… Read more

many customers are complaining about the same thing. Extremely unprofessional and they do not care about your customers at all

Useless – Sizing chart is an absolute joke - bears no resemblance to real life. Product returned but no refund, store credit , or different size as requested. Just completely ignored , no doubt they sold my returned item to someone else. Do not deal with this company - may as well give your money to a charity than these thieves Show details

Agree a Scam Company – Product was way too small not to size chart. Returned had to have a store credit but and item was returned kept tracking no. No store credit and no return emails. Do not deal with this company you will be disappointed. Show details

Do not work- do not buy! – Based on size guide and measurements, I bought a XL. They do nada, nothing, zilch. I would need to go down at least 2 sizes for these to smooth out my tummy. I have a few shape wear brands and they work well. I wanted a new set to wear under my new dress for a wedding. I could tell straight out of the bag that these were not firm enough in the… Read more

right places to work. Too flimsy, Soon as I tried it on, it rolled down. It has no bones and any reinforced stitching is inadequate. In fact, I’ve bought better shape wear at KMART for $17, rather than the $69.95 charged. Sorry that I wasted my money on this. They have a return policy which I will use.

Terrible – Never received tracking number or any items. Multiple emails/live chats. No response. Disappointed. Show details

Horrible Service – Expecting the express post option, but took 2 weeks to arrive. Quality poor. You can’t chat, they rarely answer the phone, won’t answer emails, and no one will follow up and contact you back. Dodgy overseas company. Do not buy from them, you’ll just get trouble from the beginning. Show details

Don't buy this product – I brought the cross tummy shorts and received them quickly but they were too big so sent them straight back for an exchange and that was 4 weeks ago. I've called and messaged and no one wants to help. I thought I'd try this brand because it's Australian made but do yourself a favour and don't. Customer service is non existent and im now out of pocket over $70. Show details

Everything about my experience has been terrible. I taken the loss of $100 and will never deal with this company again – Wrong size, dye came off in my hands when opened product. Was told even if the product had a fault I had to pay postage and restocking fees. Several phone calls and copious emails and live Chats. Show details

Pretty sure this is a sham company – I ordered an item according to their size guide. When it arrived it was several sizes too small. They said I could return it for an exchange. I posted at my own cost and never heard from them again despite multiple emails. Avoid Show details

Absolutely AWFUL – Mistakenly ordered gift cards - requested a refund. You don’t hear from them. Several emails, calls “online customer service”. I’ve lodged a complaint with ACCC Show details

Horrible quality and no reply when wanting refund – The products are of quality you'd expect in a cheap Chinese shop. I decided to keep a couple of items, but return others (as sizing indicators on the website were totally off). It's been months since they promised they'd look into it, I sent them pictures of the return package, they keep ignoring my emails. Overall very unhappy and I certainly wouldn't recommend them to anyone. Show details

Ignored – Numerous requests for outcome of product I returned for refund. Just totally ignored. Will be in hands of solicitor shortly Show details

Poor quality & terrible customer service – The "30 day hassle free return" process is a lie. I returned my item unworn, tags attached and in original packaging, as I had ordered a size too large. Magic Fit have NOT exchanged the item, processed a refund or even acknowledged my enquiries. I have been completely ignored and they have stolen money. The actual corset was awful quality as… Read more

well, the steel boning advertised was flimsy and unable to be pulled into shape.

Terrible company - learn from me and take your business elsewhere!

Awful customer service!! - poor quality garments - items not as described/ shown - spend the extra $ on a worthy company – I purchased from MagicFit as I saw the prices were quite good in comparison to other brands. Since receiving my items: - poor quality garments - items not as described/ shown (supposed to sit under bust but only comes up above belly button. I'm only short too, so not because I have a long body or torso) - they do not fit like shown in the… Read more

website - boning digs in to you - band doesn't sit flat against skin - items shipped with no tags attached so cannot return or exchange - Awful customer service - they will not respond or answer my queries about the products - after about FIVE times trying to contact them, someone finally responded and told me to just send the items back for an exchange. At my cost. - - But the website says I can't exchange these items and they never had tags attached.

- I've tried FIVE MORE times to get a response, as no point posting back if they won't help... no response!!

I should've read the reviews and done more research!! A huge mistake purchasing from this company!

Their social media and reviews are from 12 months + ago.

Don't buy just because the prices look too good.

You lose the quality and customer service!