After sales service
Bought our van in 2016.
We have done one and a half laps in our van.
We have had minor problems from the start. Fans in both hatches stopped working, Microwave stopped working, Water gauges stopped working, cupboard and drawer locks jammed and broke, Touch screen for electronics stopped working, Entry door handle broke and exhaust fan hatch covers have both crystalised and broken.
Although most things have been fixed, the hatch covers are about 6 months out of warranty apparently.
We have had plenty of promises of call backs but seldom get them.
Very disappointing as we like the van.
We would just like better communication and customer service.
Very pleased with our Garoova after 2 years no complaints
A beautiful van aesthetically finishes all very good quality. The fittings have given us no trouble to date. We have used the washing machine constantly. The only thing i would change is make the bedroom Windows a bit smaller better for privacy and security and i would not hit my head on the open windows so frequently. We are in the middle of our first big trip 5 weeks so far in north west queensland and have taken it on gravel and some corrugation (did have a couple of fixable minor issues after that road) but it is towing well and no problems in free camps with our two 150 solar panels. We did not choose to have the electronic panel installed which switches all your pumps lights etc on so have had none of the problems associated with that that others have had. Love the bathroom plenty of storage and very happy with our waeco 175 litre compressor fridge. No more frozen lettuce!! We love the camera ti see behind both when travelling and backing into parks.
September 14th 2017 Update: Very pleased with our Garoova after 2 years no complaints
The quality of fittings is very good. Although after some corrugated road a couple of draws flew out and emptied on the floor and a couple if upper draws broke their hinges. We were able to fix alongvthecway. Plenty of led lights.microwave and oven and stove adequate. Our waeco compressor fridge was the best thing on our recent 9 week trip around Queensland some in very hot weather and no frozen lettuce cucumbers or eggs! Great freezer good size. Very comfortable though still needed to add a pillow top to the mattress too hard for us.plenty of storage. Outside lighting nice and bright. Love the outside speakers for radio cd
Had a groova for 2 years and outside the small issues with a new van ( water guages not accurate, marks on the bench when delivered that where eventually replaced) we have had no issues and highly recommended them....
Majestic Knight Garoova
My wife and I are looking at buying a new Majestic Knight Caravan or possibly a Lotus Freelander or maybe even a New age Oz Classic and wanting to do an around Australia trip and hopefully will be doing a reasonable amount of free camping, so just not sure which van would be better suited for all terrain!!! All seem to have very good finishes and features but hopefully could get some feedback (good or bad) from people who may have owned one of these brands and it could help us to make a decision!!