Make Vana

Scam? Disappointed in catch of the day, – Bought a $200 ring, lied about dispatch no refund offered and instead offerd inferior product Show details

Zero accountability, zero response – Ordered a sign from them via catch - they eventually sent the wrong one. After repeated attempts to contact them I eventually got catch involved - whom they *also* ignored. At that point Catch forcibly removed the money from their account to refund. Absolute trash. Show details

Can I give no stars – Placed an order early September on Catch, followed up after two weeks of not hearing anything, never got sent a tracking number. Sent multiple messages via Catch. No reply. Catch had to contact them several times to dispute issue. Never will I buy from this company again

Don't ever buy from Make Vana – Placed an order 18/09 on Catch, followed up after two weeks of not hearing anything, got sent a tracking link which took me to a 404 page. Sent multiple messages via Catch. Still nothing. Catch are now trying to dispute for me.

Absolutely disgusting customer service – Placed an order 2 weeks ago and paid express post. Still have not received parcel. Have emailed and sent text messages with no reply. I’m going to be taking further action as they can refund me the money as I need the stuff by the 23rd of July n today is the 20th of July. Will not recommend this company to anyone. A little bit of customer service goes a long way!  Show details

Terrible service – I ordered a mens ring which was listed online, after 1 week I didn't get the ring so I emailed customer service. They told me the ring was out of stock and wouldn't be in stock for 2 weeks. I finally got the ring and it was the wrong size so I had to send it back. I included an express post bag. After a week of not hearing anything I emailed to… Read more

see if they even got the ring in the mail and when I would get the new size, they told med it had to be custom made...so I wait another week...email again and they said that they will send it in a few days...another week goes by and I email again and they tell me they have finally sent it.

When I got the new ring I realised the ring they initially sent was the wrong ring anyway. I would never order from these people again. Their customer service is terrible. Total lack of communication.

Co-operative returns process – Ordered a wall clock. It came. I was not quite what I expected but when I contacted them they were cooperative in ensuring a satisfactory remedy. Very refreshing. Show details

Medical bracelet – High quality bracelet. Had difficulty trying to work out removing link to make bracelet fit. Emailed customer service ,prompt reply with a link to you tube showing how to adjust bracelet. Would use this seller again .

Disappointed customer – Ordered sterling silver jewellery that in my estimate was excessively exaggerated. What I received was a poor imitation of what I saw on their site. The sterling silver products I got from Michael Hill for the same price was of superior quality. For an order that took quite a while to be delivered, this was a great disappointment and I regret the value lost. Show details

Unsolicited sms – I’ve never even been a customer and I have received an unsolicited marketing sms to my phone from Make Vana today. I’ve never heard of this brand so they have acquired my number from somewhere and decided to use it without my permission. Beware of brands using such tactics!

Misleading and Disappointing – My company ordered hand sanitiser from Make Vana three weeks ago. The product was advertised as in stock and the order confirmation noted that the items were being prepared right away. Three weeks later we still have not seen the product and the order cannot be cancelled. Make Vana is taking advantage of a very serious situation. Very Disappointing. Show details

love it – I purchased made to order personalized fine jewelry. Although it took 7 days to arrive. Item was fantastic. Very happy with this seller. Huge range & I will definitely buy it again.

Retail is better than on line ordering – 1With retail you see what you are getting at the time of purchase 2immediate collection of purchased goods ie no delay 3)If you are not pleased with the product you can exchange or refund immediately with no hassle Show details

Fast Shipping – Low prices as compare to other competitors . Sterling silver Jewellery range starts from $10. super high quality and very happy for purchase of Elegant Double Band Toe Ring with Crystal Gemstones.

Thank you Make Vana – Good customer service and good quality products. Nice collection of affordable Silver jewellery. kids love it. Thank you Make Vana

Fast Delivery- Good Service – Amazing customer service in Australia. Good range of tribal and fashion jewelry. Everything arrived just in time for me and my girl friend. I Will shop again. Thank You Make Vana