Sold non genuine Gucci product
I don't normally provide negative reviews, however feel that I need to share this with others. Be careful that you are getting what you paid for and the genuine product - not a copy. I ordered a pair of Gucci stud earrings from Linda and Co Broadway store. Upon collecting the earrings from the store (after waiting 7 months for them to arrive from overseas and numerous follow up calls), I immediately expressed concerns on their authenticity. The earrings were quite flimsy and there was no Gucci marking on them. I was assured by the owner Michael...that they were genuine Gucci earrings. Not totally convinced, I took the earrings to the Gucci store in Sydney and my worst fears were confirmed. The earrings that Linda and Co sold me were in fact fake. I called and spoke to Michael and followed up with an email. Three weeks later and still no response, I contacted Fair Trading. It was only after Fair Trading became involved that I received a call from Michael and subsequently received a full refund. I was also offered a $100 gift voucher to spend in their store (for my inconvenience), which I vehemently declined, as no amount of money would compensate for the dishonesty and deceit that I experienced with Linda and Co. Below is the image of what is meant to be the same product. The earrings on the left of picture is what Linda and Co sold me, the ones on the right are the genuine Gucci earrings - picture taken at Gucci store.
No refund for faulty product
I purchased a $2k dive watch in October 2020 only for the bezel to fall off after two weeks of use. The manufacturer has confirmed that they will refund the retailer but the owner of Linda and Co refused to refund me as he prefers to keep the profit from the sale. Manufacturer has no parts and repair / return won’t be possible until February 2021 at least. This is four months and a long time to not have a brand new watch. It is a sold out limited edition watch so no replacements possible. A refund is reasonable. Australian consumer law spells out this circumstance and it is clear that the retailer should refund me but Linda and Co don’t care about the law. You are rolling the dice purchasing from this shop.
All of our jewellery has come from Linda. Our wedding bands, engagement rings, milestone jewellery. Have been a Customer since their Merrylands store now the Rhodes store. Recently morphed my deceased father's wedding band with mine. Beautiful . Thank you.
Prefect price, great service. Just Brilliant.
Got served by Veronica at the Macquaire Store. The watch i was looking for was not avaliable in store, but Veronica made sure to order it and kept me posted, on its arrival. Also suggested me different options to try out as, gave her opinion, and made the purchase quick and easy. Also she and her manager showed me the watch setting, explained warranty, as well. Must say, excellent service, brilliant knowledge of watches and they look after their customer's very well. Will definitely buy again and a highly recommended store!...
Excellent polish, watch looks like new!
Repair, polish and pressure test were done for my Tag Heuer watch. Well polished. Watch looks like new. Service is very good. I give my Raymond Weil Watch for service there too.
- Verified customer
Alan great staff helped me buy a great Seiko Turtle!
Great watch, always wanted a turtle. The shop staff were kind and professional - Alan helped a great deal and the price was too good to pass up on, cheers guys.
Excellent service, no pressure for sale
Excellent service, professional and experienced staff, shown a range of quality products, no pressure to make a purchase on the spot.
Very happy with the overall experience, will be back again.
Amazing customer service, very helpful and highly recommended
Amazing range and products with a great price tag. Very helpful in able to find the right gift for my occasion! Thanks for the great experience again and service again!
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