3,109 reviews
AI reviews summary
The overall sentiment for My Jewellery Story is overwhelmingly positive, with customers frequently highlighting the exceptional quality and longevity of the products. The "Bella" earring range is a particular standout, with many users returning to purchase multiple colours over several years. While the brand is praised for its efficient shipping and responsive customer service, there are recurring notes regarding unexpected international transaction fees and occasional discrepancies in colour vibrancy compared to website imagery.
Pros
- Product Quality and Durability: Users report that the jewellery, particularly the gold plating and stones, maintains its sparkle and does not tarnish or break even after years of daily wear.
- Efficient Delivery: Shipping is frequently described as "super fast," with many orders arriving within a few days, including successful international deliveries to Canada and the UK.
- Excellent Customer Service: The support team is praised for being professional and responsive, specifically regarding hassle-free returns, exchanges for sizing, and resolving lost-in-transit issues.
- Hypoallergenic Properties: Multiple reviewers with sensitive ears noted they could wear the earrings comfortably all day without irritation or reactions.
Cons
- International Transaction Fees: A significant recurring complaint involves customers being charged international fees by their banks despite the brand's Australian identity, due to payments being processed through Hong Kong.
- Colour Discrepancies: Some users found that the physical products were less vibrant or a different shade (e.g., "soft gold" appearing orange or "dark blue" appearing mid-blue) than depicted in online photos.
- Packaging for Gifts: While products often arrive in velvet pouches, some customers were disappointed by the lack of gift boxes, making them less convenient for immediate gifting.
- Component Issues: A few reviewers noted that necklace chains felt too thin or short for their preference, and one user reported earrings leaving black marks on their skin.
Verdict
My Jewellery Story is highly recommended for consumers seeking stylish, durable, and affordable jewellery, especially for those looking to build a collection of versatile earrings. While the brand excels in service and speed, Australian customers should be mindful of potential international bank fees and may want to verify specific colour expectations before purchasing.
Item arrived without the ordered engraving. I contacted seller, agreed to return the blank necklace and they resent an item with correct engraving. It is very pretty, although the writing is so tiny it is difficult to read. I'd recommend getting the black enamel if you order it, to ensure writing is legible. Customer service was very good, I would recommend this seller. Show details
Reviews with attachments
I ordered an anniversary Personalised Holepunched Carved Ring in Sterling Silver for my husband as a surprise but it didn’t fit. I was disappointed and thought it’s a lost cause. But thought I’d just get in touch with MYJS to see if they can resize. It turns out the team helped me return the ring for free and they re-made another ring and no… Read more
charge and sent it back to me! The communication was impeccable and I’m really so impressed by the service and care for the customer and quality of the products. My husband even says the ring is more comfortable than his original wedding ring that he lost! I’ve also bought several pairs of the beautiful pairs of the Bella earrings. They always get compliments from people when I wear them. Big thank you MYJS❣️
Brought the wrong colour. No hassles in returning to change to a different colour. Best customer service I've had in ages. Fast, efficient, professional and trustworthy. Very happy thats why I continue to buy. And I get compliments on earrings everytime I go out. They stand out and I love them A+++ Show details
Stunning stunning stunning! I have owned Bella earring for over 5 years now and the quality has remained - I wear them nearly everyday and own nearly every single colour. I get compliments on them and have purchased them as gifts and recommended them to friends. They are Aussie owned and have exceptional customer service and have expanded their… Read more
range over the years so there is always something new to check out. The 10 carat Bella earring range is my latest obsession! No regrets ever on spending my hard earned money at this delightful boutique.
I’ve been collecting the Bella earrings in all colours and sizes over many years. They look as good as the day I bought them. They’re comfortable to wear and have not tarnished or dulled in colour over all the time I’ve had them and I wear them daily. I’m asked regularly by strangers where I bought them from and direct them to the website. I’m so pleased with the range of colours and the quality! Show details
I just purchased your bogo .I bought the clear and darkest blue ,I tell you the picture doesn't show the full beauty of these earrings. One pair was for my sister who's birthday is in April and she is hard to buy for but she loved them. I live on a fixed income but if it could afford it I buy one of every color because this sale is awesome. Thank… Read more
you for such quick delivery and making beautiful jewelry. If the time comes and I can purchase more I definitely will with or without sale.
Rhonda Middleton
The jewellery is beautiful. My orders came so quickly, I was amazed. The customer service is excellent. I am very happy with my purchases. Show details
Stunning jewellery. Beautiful quality. I bought one pair for a gift and kept the free ones for myself. The birthday girl loved them and so do I. Have already recommended to a friend. Show details
Love, love, love my two rings! Delicate and beautiful! Perfect sizing. Show details
I just love my earrings I now have 6 different colors. They are the absolute best. The green were great for St Patrick’s Day. Show details
I was skeptical as a first time buyer but the earrings have well and truly exceeded my expectations. They are beautiful and can’t wait to gift them to my bridesmaids. Initially I was overwhelmed with all of the choices and trying to visualise them come together - I wish there was an online gallery to view different combinations. It would have saved my head ache lol Show details
I love the Tanzanite can’t wait to wear them. I purchased them because I have a necklace I bought in South Africa great match. Beautiful Show details
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Fabulous jewellery, I have bought a few pieces over the years never been disappointed with the quality or fit … Show details
Lovely earrings, just what I wanted for my daughters 30th Birthday gift. Very fast delivery. Most impressed, thank you. Show details
I do buy ring for the first time nd really love it exactly look same like on the foto
I can't fault MYJS. I have ordered their products in the past (earrings) and cannot go past their quality, fast delivery and quick communication. They have such a wonderful wide range of products and beautiful color choices to choose from. Show details
Latest follow-ups
Surprisingly exactly what they appear like on the website!! – Gorgeous earrings. Amazing value for the cost and out of the world speedy delivery. Show details
Follow-up · UPDATE - I’ve now been wearing this brand of earrings basically exclusively. I’m lazy and leave them in day and night. I’m so impressed with their durability (especially with my “no care” attitude) Took ages for them to tarnish at all. I’ve purchased more since my initial buy and am equally as impressed. I ALSO have very sensitive skin and have had absolutely no negative reaction to the jewellery.
Excellent service. Readily resolved delivery difficulty. Great product. Very pleased with service and bracelet. Show details
Follow-up · Difficulty with the delivery was quickly resolved. Product is excellent and service outstanding.
I am happy with my purchase and am really delighted with my choice. The only thing I will change is the chain. Different length chains, mine is too short and I will purchase a longer one from another retailer. Show details
Follow-up · I purchased a longer length chain. It now sits where I want (fat neck!) and I am thrilled with my purchase. I have my three children's names on little intertwine circles. Very delicate and tiny. Very happy.
Positive reviews
I've bought 4ct Bella Earrings a few years ago, they still look good. I finally (why did it take me so long??) bought 4 more pairs and they are truly good value and stunning. They really pop an outfit and hair. I feel so pretty in them!
Stylish, comfortable and great price. An excellent offer buy 1 get 1 free, so I have purchased another set. Just love them and had so many compliments when I wear them. Quick delivery and no postage. Show details
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Glad to have the opportunity of expressing my opinion about the experience of purchasing earrings from you. It was excellent from start to finish and I LOVE my purchase. Thank you Show details
Negative reviews
Your use of Australia Post to deliver your products has let you down. They are so incompetent that it is astounding. We will never again shop from an online source that uses Australia Post to make our lives a misery. Show details
I love the jewellery. Have ordered many times. But the bags that the jewellery comes in stink. I’ve told the company previously but the most recent delivery again had an awful stench. It makes the jewellery feel cheap.
Tanzanite Blue/lilac – Happy with second lot of earrings just a bit disappointed that the Tanzanite is more lilac than the blue that it looks like on your page.
Hi josiecverde, Thank you for your feedback… Read more (+1 reply)
Recent reviews
This is my second order with MY Jewellery Story. Absolutely love the Petite Oval Freshwater Pearl Drop Mix Charm Gold Plated , Star and Moon Mix Charms Clear Crystals Gold Plated charms & the Eternity Metro Mix Hoop Carrier Earrings in Sterling Silver Gold Plated is stunning with the Pearl Drop. I have stacked them, worn them twice and had comments on both times. Very affordable and great quality. Thank you MJS Tracey Show details
Second time I have bought from you and the product is beautiful. Also I got my package the very next day. Outstanding Service and I just love your earrings, value for money. Show details
Super fast delivery. I have many pairs of these earrings in different colours . I have had them for years and still look new. I'm always complimented on them. They are light weight, and are easy to pack for trips. If I could rate a 6 star I would. How can you pass up special deals of buy one pair get one free. They are just as advertised. Real quality. Show details
I have ordered from MYJS on 2 occasions now. The earrings and tennis bracelets I recently ordered for my daughter's wedding are absolutely stunning. Customer service is 5 star. Highly recommend.
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Hi GEOFF, thank you for sharing your feedback.… Read more