3,092 reviews
AI reviews summary
The overall sentiment for My Jewellery Story is overwhelmingly positive, with customers frequently highlighting the exceptional quality and longevity of the products. The "Bella" earring range is a particular standout, with many users returning to purchase multiple colours over several years. While the brand is praised for its efficient shipping and responsive customer service, there are recurring notes regarding unexpected international transaction fees and occasional discrepancies in colour vibrancy compared to website imagery.
Pros
- Product Quality and Durability: Users report that the jewellery, particularly the gold plating and stones, maintains its sparkle and does not tarnish or break even after years of daily wear.
- Efficient Delivery: Shipping is frequently described as "super fast," with many orders arriving within a few days, including successful international deliveries to Canada and the UK.
- Excellent Customer Service: The support team is praised for being professional and responsive, specifically regarding hassle-free returns, exchanges for sizing, and resolving lost-in-transit issues.
- Hypoallergenic Properties: Multiple reviewers with sensitive ears noted they could wear the earrings comfortably all day without irritation or reactions.
Cons
- International Transaction Fees: A significant recurring complaint involves customers being charged international fees by their banks despite the brand's Australian identity, due to payments being processed through Hong Kong.
- Colour Discrepancies: Some users found that the physical products were less vibrant or a different shade (e.g., "soft gold" appearing orange or "dark blue" appearing mid-blue) than depicted in online photos.
- Packaging for Gifts: While products often arrive in velvet pouches, some customers were disappointed by the lack of gift boxes, making them less convenient for immediate gifting.
- Component Issues: A few reviewers noted that necklace chains felt too thin or short for their preference, and one user reported earrings leaving black marks on their skin.
Verdict
My Jewellery Story is highly recommended for consumers seeking stylish, durable, and affordable jewellery, especially for those looking to build a collection of versatile earrings. While the brand excels in service and speed, Australian customers should be mindful of potential international bank fees and may want to verify specific colour expectations before purchasing.
Super fast delivery. I have many pairs of these earrings in different colours . I have had them for years and still look new. I'm always complimented on them. They are light weight, and are easy to pack for trips. If I could rate a 6 star I would. How can you pass up special deals of buy one pair get one free. They are just as advertised. Real quality. Show details
Brought the wrong colour. No hassles in returning to change to a different colour. Best customer service I've had in ages. Fast, efficient, professional and trustworthy. Very happy thats why I continue to buy. And I get compliments on earrings everytime I go out. They stand out and I love them A+++ Show details
Stunning stunning stunning! I have owned Bella earring for over 5 years now and the quality has remained - I wear them nearly everyday and own nearly every single colour. I get compliments on them and have purchased them as gifts and recommended them to friends. They are Aussie owned and have exceptional customer service and have expanded their… Read more
range over the years so there is always something new to check out. The 10 carat Bella earring range is my latest obsession! No regrets ever on spending my hard earned money at this delightful boutique.
Reviews with attachments
I’ve been collecting the Bella earrings in all colours and sizes over many years. They look as good as the day I bought them. They’re comfortable to wear and have not tarnished or dulled in colour over all the time I’ve had them and I wear them daily. I’m asked regularly by strangers where I bought them from and direct them to the website. I’m so pleased with the range of colours and the quality! Show details
MYJS Never disappoints!! Stunning pieces everytime. Bella ear rings are divine and beautiful shine. Show details
I just purchased your bogo .I bought the clear and darkest blue ,I tell you the picture doesn't show the full beauty of these earrings. One pair was for my sister who's birthday is in April and she is hard to buy for but she loved them. I live on a fixed income but if it could afford it I buy one of every color because this sale is awesome. Thank… Read more
you for such quick delivery and making beautiful jewelry. If the time comes and I can purchase more I definitely will with or without sale.
Rhonda Middleton
The jewellery is beautiful. My orders came so quickly, I was amazed. The customer service is excellent. I am very happy with my purchases. Show details
Stunning jewellery. Beautiful quality. I bought one pair for a gift and kept the free ones for myself. The birthday girl loved them and so do I. Have already recommended to a friend. Show details
Love, love, love my two rings! Delicate and beautiful! Perfect sizing. Show details
I just love my earrings I now have 6 different colors. They are the absolute best. The green were great for St Patrick’s Day. Show details
I was skeptical as a first time buyer but the earrings have well and truly exceeded my expectations. They are beautiful and can’t wait to gift them to my bridesmaids. Initially I was overwhelmed with all of the choices and trying to visualise them come together - I wish there was an online gallery to view different combinations. It would have saved my head ache lol Show details
This was a gift for me from my husband for reaching 10 years wedding anniversary Show details
Find out how My Jewellery Story compares to other Jewellery Shops & Brands
Know better, choose better.
I love the Tanzanite can’t wait to wear them. I purchased them because I have a necklace I bought in South Africa great match. Beautiful Show details
Fabulous jewellery, I have bought a few pieces over the years never been disappointed with the quality or fit … Show details
Lovely earrings, just what I wanted for my daughters 30th Birthday gift. Very fast delivery. Most impressed, thank you. Show details
I can't fault MYJS. I have ordered their products in the past (earrings) and cannot go past their quality, fast delivery and quick communication. They have such a wonderful wide range of products and beautiful color choices to choose from. Show details
I do buy ring for the first time nd really love it exactly look same like on the foto
The necklace I purchased is absolutely gorgeous!!! Just perfect for any occasion or just for everyday!! Absolutely recommend this item Show details
Latest follow-ups
Fabulous product, excellent customer service, I love my earrings, so grateful Show details
Follow-up · Packaging was great and arrived safely. I had to return a pair off earrings and the process was so quick and easy. I have nothing but praise for this company and their products, thank you
I love Bella earrings! The colours are gorgeous and they are easy to wear. No concerns about losing one because of the closure. They are unique and although I usually wear a 4ct I do have a couple of 6ct. Whatever the size the earrings look delicate and refined. A unique look. Show details
Follow-up · I love matching my earrings to my outfits. Who would have thought how many colours of pink exist and I currently have 3 of them. I have noted that the outfit dictates the size of earring I like. I mostly wear a 4ct size but a recent new outfit really needed emphasis on one of the colours. I ordered the 6ct for this particular one. I find that… Read more
Brilliant service, so prompt and once again quick. I wanted to exchange for a different colour earring and there was no drama or problem, they just asked what earrings I wanted and I sent the wrong choice back for my new choice. Amazing service and beautiful earrings. Show details
Follow-up · Still loving my earrings, they always look great.
Find out how My Jewellery Story compares to other Jewellery Shops & Brands
Know better, choose better.
Positive reviews
I have ordered from MYJS on 2 occasions now. The earrings and tennis bracelets I recently ordered for my daughter's wedding are absolutely stunning. Customer service is 5 star. Highly recommend.
I just bought 2 more pairs of these beautiful earrings! People often ask where I bought them from! I bought my first pairs in 2017 and they're still lovely! Great prices, super fast shipping. Show details
Well, I have yet again bought another three pairs. I cannot stop myself. Currently I have nearly every colour in pink and blue. Both silver and rose gold. Let's add bracelets and rings to that list. Thank you. Show details
Negative reviews
Your use of Australia Post to deliver your products has let you down. They are so incompetent that it is astounding. We will never again shop from an online source that uses Australia Post to make our lives a misery. Show details
I love the jewellery. Have ordered many times. But the bags that the jewellery comes in stink. I’ve told the company previously but the most recent delivery again had an awful stench. It makes the jewellery feel cheap.
Tanzanite Blue/lilac – Happy with second lot of earrings just a bit disappointed that the Tanzanite is more lilac than the blue that it looks like on your page.
Hi josiecverde, Thank you for your feedback… Read more (+1 reply)
Recent reviews
I am happy with my purchase and am really delighted with my choice. The only thing I will change is the chain. Different length chains, mine is too short and I will purchase a longer one from another retailer. Show details
Excellent service. Enquiries are answered quickly and always followed up. Items are posted same day as ordered and are great quality. Highly recommend this shop.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi GEOFF, thank you for sharing your feedback.… Read more