Makin Mattresses Bellissimo Duo 2000 2016

Worst Bed Ever Had – After buying this Latex model bed, we have diligently persevered for 5 years with the ridiculous maintenance requirements recommended, of flipping and rotating the mattress (very heavy!) and topper regularly while the bed surface profile has continued to have two very distinct body depressions with a hump in the middle. The discomfort has… Read more

increasingly become too much to bear including the latex body heat issue in hot weather. After a futile discussion at the store of purchase about what recourse could be offered in its replacement, it is time to move on to another brand and type of bed. Never again, worst bed ever experienced!

Customer Service - Excellent! – We bought a Bellissimo Duo 2000 mattress in March 2017. We initially found it very good, but then had some problems with it sagging. The company gave us a new topper, which we found good for a time. But, after three years we had the same problem. I rang and spoke to the Manager, Joanne who was excellent. After explaining the problems, she made… Read more

arrangements to pick up the mattress and remake it for us and as well had handles attached, which I have already been grateful for. The new mattress is excellent and my husband and I are getting a much better night's sleep. What I am really grateful for is the customer service. Problems occur in life and mistakes can be made, but when you have a company who give such great after care service, they deserve recognition. Thank you very much both Joanne and the company.

So disappointing- Sleep is so important for your health! – Below average service, rude manager, below average product with an extremely high price tag for the quality. Our Bellissimo Duo mattress was $2695 and it is already sagging either side where you sleep and we have had it for 6 months. If your thinking about buying from Makin Mattresses find out exactly what the “5 Year Comfort Promise” means.. it… Read more

actually means they will fix your topper only once up to 5 years after purchase, so if you are not satisfied with the comfort levels after they add a few dollars of foam to the topper, then to bad... It’s a marketing ploy and misleading! If you decide to claim a warranty issue and the Nundah store decides there’s no problem they will actually charge you for sending it back to be rectified -

“”Once your item has been inspected any mactufacturing faults will be addressed / repaired or replaced as appropriate. If it is deemed that there is no fault found in workmanship or product as per the terms and conditions, then Makin Mattresses may reserve the right to charge the following fees where applicable.

1. Inspection fee of $110. To cover the labour time it takes to disassemble, inspect and reassemble your mattress. 2. There will be additional Pick-up and Delivery fees appropriate to your area costs. 3. Additional charges will be charged for the cost of any added materials used to change comfort level, which will be discussed with you prior to proceeding.””

You will not find this Information on their website. Do not be conned by their advertising, it is misleading at best. The staff at head office are rude and do not speak to the customer about their concerns, you may however get abused by their marketing manager by phone call & email, as we have been for posting a negative review. Spend your hard earned money with a trusted company and make sure you read the fine print especially when it comes to a bed. There is huge profit margins in beds so some outstanding after sales service should be expected, Makin Mattresses Nundah fails to impress on every level.

However thank you to the one female staff member at the Nundah store who was actually genuinely helpful to us, maybe you should be the manager, you couldn’t be any worse.

Excellent, quality bed with okay customer service – The mattress is supportive and comfortable. It has made for a far better nights sleep than our 10 year old single sided latex bed. My wife no longer roles into me when I move and we are no longer too hot because our old mattress retained lots of heat. Changing to an ensemble has also improved the quality of our seeping experience. The only down… Read more ·  1

side to the bed is that even though we have rotated and flipped the bed religiously there are body impressions. We are now trying to sleep and use more or all of the bed surface, but this is challenging due to having always slept in the same spot with past mattresses.

Sadly the customer service was okay, at the time of purchase the sales assistant was nice and said we would get a discount or deal and then at the register charged us the full amount...even though we purchased two mattresses and an ensemble. Overall, bed is great and would make purchase again in a heartbeat, but beware of sales assistant statements about discounts.

Terrible mattress quality and poor customer service – I have a chronic back problem for 30 years. 10years ago I purchased a top of the range bellissimo mattress from makin mattresses and I was very happy with it. When it was time to upgrade I overlooked the sales of well known brands from other retailers and purchased a Bellissimo Duo Double Bed Mattress ($2295) What a mistake!!! I had difficulty… Read more

with this mattress from the start. Makin' Mattresses offered to re-construct the mattress for a fee of $200, so I agreed hoping it would resolve the problem. It did not!

I contacted them and they told me to trial it for 4-6weeks, which I did, flipping it and rotating it at regular intervals. NOTHING CHANGED. My mattress sags in one area, despite the rotation of the mattress and does not provide any support for my back.

I tried to get into contact by calling but my phone calls fell on deaf ears and I was constantly told "We will call you back" but my messages were never answered. I persisted and one of their managers FINALLY agreed to a site visit after the area manager was notified.

This was not a pleasant visit. What a joke. He came to find fault with everything he could ignoring the defects in the mattress which was evident. To top it off a cordial email suggesting I could purchase a bed base off them plus delivery but the warranty would probably be voided due to a flex in the side rail. The flex in the side rail was all of 2mm or less when I sat and put all of my weight on the middle of the side rail (Im 104kg).

I saw their advertisement on the Big Bash Series and nearly fell off my chair! How dare they throw off at harvey norman when the only thing worse than this mattress is their after sale customer service. I am extremely disappointed in how I have been treated and how this issue has been dealt with.

I would strongly advise everyone to purchase through a major retailer because if the product is defective you have the retailer to back up your claim.

February 6th 2018 Update: Ignored again...

After writing a review 2 weeks ago "Terrible mattress quality and poor customer service", I was told by MakinMattresses@productreview that they would follow up on my situation with the "utmost urgency" and that they were "shocked". Well I have not been contacted. After re-giving my details and store of purchase. Just like all the other unreturned phone calls, emails to the area manager.

As I said to the area manager in an email, "I have felt like a dog chasing its tail and constantly dealing with smoke and mirrors".

Now they have ignored a review read by 401 people. Nothing has changed. They have my $2295 and I have a dodgy mattress. I am very disappointed. I have wasted a lot of time and energy in this matter which should have been resolved earlier. Completely unnecessary.