Makin Mattresses Bellissimo Range

Very dissappointed. Very heavy and hard to make up. We followed all all instructions for rotating and turning over the mattress but still had indents form from our bodies lying on it. It was like sleeping in holes, Very uncomfortable and very hot.… Read more

Poor customer service. We got rid of it after 3 years. It was dreadfull. Don't buy one, much better mattresses out there. False advertising.

We went in to look at updating to a king size bed We met Charlie who gave up lots of time and information on the products was not pusshy at all we also looked at bed frames as well, Charlie gave us a quote again no pushing us to buy we left the store had a talk about what we had seen liked the 10 year warrenty offered and free delivery which… Read more ·  1

arrived on the day and on time we were given. Very happy with bed and frame and again the service offed by Charlie when the bed was delivered they set it all up for us took all the wrapping away Just great sercive all round could recommend this store we are so happy all round

Most uncomfortable bed I have ever owned – Purchased the Plush Bellissimo mattress as I really like a soft, luxurious bed. The bed we tried in the showroom was very comfortable and we were very excited to get out two king singles home. The sales people tell you that the mattress you will receive is going to be firmer because it is new and you have to ‘wear it in just like new shoes’. … Read more

But I wish I had tried the new mattress before leaving the store… it is so firm and so uncomfortable that I have not been able to sleep a full night in the bed. If you like a plush mattress stay away from this brand it is truely terrible and NOTHING like the showroom bed. We tried to return the two king single mattresses we purchased (at $1995 each) to the store the next day because they were so uncomfortable and hard. We were told ‘too bad, we told you the mattress you get is going to feel different and take at least 3 weeks to ‘wear in’. Terrible service and I am telling anyone who will listen how truely ripped off I feel. Cannot recommend strongly enough … do not try the showroom beds, ask to lay on one of the new mattresses, the difference is significant. So disappointed, I just wasted my money.

Excellent, quality bed with okay customer service – The mattress is supportive and comfortable. It has made for a far better nights sleep than our 10 year old single sided latex bed. My wife no longer roles into me when I move and we are no longer too hot because our old mattress retained lots of heat. Changing to an ensemble has also improved the quality of our seeping experience. The only down… Read more ·  1

side to the bed is that even though we have rotated and flipped the bed religiously there are body impressions. We are now trying to sleep and use more or all of the bed surface, but this is challenging due to having always slept in the same spot with past mattresses.

Sadly the customer service was okay, at the time of purchase the sales assistant was nice and said we would get a discount or deal and then at the register charged us the full amount...even though we purchased two mattresses and an ensemble. Overall, bed is great and would make purchase again in a heartbeat, but beware of sales assistant statements about discounts.

A fantastic Makin Mattress experience! – After a stint of bedbugs visiting my home from next doors unit and fumigation of such, it was time to get a new mattress. I had done multiple google searches and read all the different websites of 'glitzy' mattress sellers. None of them impressed me with their fancy words and slick pictures. I was after comfort (I have fibromyalgia), quality and… Read more

affordability.

That's when I saw the website for Makin Mattresses. It has lots of easy to understand information on the website. No pressure sales and jingoism. Makin Mattresses website explained all about the Mattress Makin business in Australia and how the consumer is being ripped off. I learned a lot about what's a 'good' mattress and what isn't. Instead of having sales pictures with sales pitches all over them, Makin Mattresses had pictures with diagrams, explaining how mattresses are made and with what materials.

I was so impressed with Making Mattresses website, the ease of understanding all their information without feeling overwhelmed, the range and price, that I picked up my phone and gave them a call. The person I spoke to was knowledgeable and was more than willing to tell me what he knows. We had a good talk about all things mattresses. I felt much more learned about how to choose and buy a mattress by the time I hung up.

Within a week, I had organized the troops (my Mum and Dad for transport and my husband for all things support) and off we traveled to Making Mattresses Belmont store. Easy to find, not very far away and on street parking available. Nice wide paths and easy access for scooters and wheel chairs through the front door. It's good to see the store has wide open spaces between their displays. Even though I hadn't brought my scooter on this trip, I may need to on future trips. Full marks for disability access to Makin Mattresses.

Now even though I wasn't the richest of customers and had willingly and honestly offered up the reason of needing a new mattress (the disgusting bedbug visitors) the staff were empathetic and understanding of both. They made me feel like the most important customer they'd ever had. I was allowed to lay on any mattresses as many times as I needed (or wanted to even though the mattress was well out of my price range, I wanted to see why, was it worth the extra price? It was but still wasn't an option).

After whittling down to the 2 mattresses that were in our price range and ticked all the boxes, my husband and I lay down, rolled over, bounced multiple times on each one before making our selection.

Makin Mattress staff were more than happy to double wrap out new mattress (double insulation against any recalcitrant bed bugs) at no extra cost.

At a small extra cost, they organized for the delivery guys to even take our old mattress away for us.

I am so happy with our new mattress, I often tell my relatively new husband that I want to "marry the mattress"! It is comfortable and just the right firmness/softness. There is no residual bounce when either of us turn over or move around. (Those pesky restless legs can be a bother at times). There is plenty of room on our queen size mattress and no lumps, bumps or squeaks!

There mattresses are even double sided so you're getting a mattress with double the sleeping space than other mattress stores offer. There's also handy little pamphlets about when and how to flip and rotate your new mattress. The warranty is a decent one too.

If anyone is in the market for a new mattress, I'd strongly suggest taking a look at Makin Mattresses!

Ordered 2x single mattress Great ordering process Great communication from ordering through to delivery. Call before delivery. Delivery guys polite and professional. Show details ·  1

We have had this mattress only one week and are very happy with the comfort and support – Very pleased to purchase an Australian made product that delivers an extremely good quality mattress. Show details ·  1

Makin Mattress great mattress and service – Love Bellissimo 4000 medium mattress and staff excellent and very knowledgeable and only too happy to answer various queries. Not pressured which was great as well. Mattress to be delivered in next few days however found very comfortable in shop and looking forward to a restful sleep with back and neck problems we have. Love the 10 year warranty as our old mattress never had that. Recommend Makin Mattress and great service. Show details ·  1

Worst Bed Ever Had – After buying this Latex model bed, we have diligently persevered for 5 years with the ridiculous maintenance requirements recommended, of flipping and rotating the mattress (very heavy!) and topper regularly while the bed surface profile has continued to have two very distinct body depressions with a hump in the middle. The discomfort has… Read more

increasingly become too much to bear including the latex body heat issue in hot weather. After a futile discussion at the store of purchase about what recourse could be offered in its replacement, it is time to move on to another brand and type of bed. Never again, worst bed ever experienced!

So disappointing- Sleep is so important for your health! – Below average service, rude manager, below average product with an extremely high price tag for the quality. Our Bellissimo Duo mattress was $2695 and it is already sagging either side where you sleep and we have had it for 6 months. If your thinking about buying from Makin Mattresses find out exactly what the “5 Year Comfort Promise” means.. it… Read more

actually means they will fix your topper only once up to 5 years after purchase, so if you are not satisfied with the comfort levels after they add a few dollars of foam to the topper, then to bad... It’s a marketing ploy and misleading! If you decide to claim a warranty issue and the Nundah store decides there’s no problem they will actually charge you for sending it back to be rectified -

“”Once your item has been inspected any mactufacturing faults will be addressed / repaired or replaced as appropriate. If it is deemed that there is no fault found in workmanship or product as per the terms and conditions, then Makin Mattresses may reserve the right to charge the following fees where applicable.

1. Inspection fee of $110. To cover the labour time it takes to disassemble, inspect and reassemble your mattress. 2. There will be additional Pick-up and Delivery fees appropriate to your area costs. 3. Additional charges will be charged for the cost of any added materials used to change comfort level, which will be discussed with you prior to proceeding.””

You will not find this Information on their website. Do not be conned by their advertising, it is misleading at best. The staff at head office are rude and do not speak to the customer about their concerns, you may however get abused by their marketing manager by phone call & email, as we have been for posting a negative review. Spend your hard earned money with a trusted company and make sure you read the fine print especially when it comes to a bed. There is huge profit margins in beds so some outstanding after sales service should be expected, Makin Mattresses Nundah fails to impress on every level.

However thank you to the one female staff member at the Nundah store who was actually genuinely helpful to us, maybe you should be the manager, you couldn’t be any worse.

disappointed – purchased bellissimo 2000 July 17,[$2595.00]- a couple of months later it was returned to be "checked out ", we had a large hump in the middle of the bed, not matter how it was rotated or turned, after one night the hump returns, the bed was replaced several months later, at no expense, the same again, we call it our sports car, two bucket seats… Read more

and a console in the middle, a poor quality product, and we know why Mr Harvey doesn't sell them, . We were told that when having a daily nap, sleep in the middle, you can't, you roll off every time. Certainly an expensive mistake.

Excellent choice-Makin Mattresses – A quality mattresses that will definitely withstand time. Mattress support is made from steel coils which supports every part of your body Mattresses are also made to be flipped over so both sides are to be used-like the old mattresses that last forever Definitely better sleep & less partner disturbances Show details ·  1

Excellent Mattress and Company – We have had our mattress for near 4 years. It has had minimal settling and remains comfortable. 2 seniors with typical back issues are both very happy with it as well as the non-pressurised buying experience (Makin's Thomastown Vic shop). The mattress recently had a spring come through the upholstery. A photo to them on Wed, mattress was… Read more ·  1

collected Thursday with a loaner left, and ours returned in 2 weeks demonstrates superior customer service. The loaner was a lower spec product but over 2 weeks it was also very comfy.

Bellissimo, satisfaction – We brought the king size Bellissimo Duet range, with topper After Having had Sleepmaker mattresses most of my working life, I would not even think twice in purchasing another Bellissimo in the future should the need arise. Show details ·  1

Very comfortable, l sleep much better – I have back and neck issues ,l am now waking and feeling more rested after a comfortable night's sleep. I am hoping that l will not need the bonus of being able to get the feel of the mattress changed, but it is a nice insurance to know that it is there. Also the ability to flip the mattress is a bonus. Show details

Fabulous wish I had bought one sooner – Best sleep no more sore backs. Love that this mattress can be rotated with a plush top. Soft. Was use to it from the first night. Cannot feel my partner move beside me. Show details

Best night sleep for months!!! – This is my third mattress from Makin Mattresses. Last one I had for over ten years. New mattress is super comfortable. Excellent service. Delivery right on time. Very happy with the mattress and the service.  Show details ·  1

It is amazing, it’s the first time in years I haven’t woken with a sore back – I couldn’t be happier with my mattress. It’s the first time in years my back hasn’t been sore. Making mattresses were excellent to deal with, the staff and delivery guys were wonderful. I highly recommend visiting their store. Show details

Most comfortable bed I’ve ever bought – We bought the Bellissimo duet 4000 from makin mattresses it has been a very comfortable bed you can go to bed with a sore back and wake up fresh and new again . Best mattress I’ve ever bought was more expensive but very much worth it . I haven’t seen another mattress company that if I don’t like the mattress in anyway they will remake it for me… Read more

within a five year period well worth the money we have had the mattress now for two years And it feels as comfortable as the day we bought it

Fantastic mattress – Great mattress excellent comfort that lasts for years, best mattress I ever had and never go back to anywhere else, recently bought new mattress wow such a great comfort and sleep. The best . Love my new bed  Show details

Customer Service - Excellent! – We bought a Bellissimo Duo 2000 mattress in March 2017. We initially found it very good, but then had some problems with it sagging. The company gave us a new topper, which we found good for a time. But, after three years we had the same problem. I rang and spoke to the Manager, Joanne who was excellent. After explaining the problems, she made… Read more

arrangements to pick up the mattress and remake it for us and as well had handles attached, which I have already been grateful for. The new mattress is excellent and my husband and I are getting a much better night's sleep. What I am really grateful for is the customer service. Problems occur in life and mistakes can be made, but when you have a company who give such great after care service, they deserve recognition. Thank you very much both Joanne and the company.

Where have you been all my life? – This mattress is sensational, we’ve never slept so good. No partner disturbance which is a plus living with a shift worker. The mattress is comfortable and supportive. The construction is of high quality which is pleasing. And the best thing is it’s Australian Made!!!! Show details

Tried every mattress in every store in Adelaide – Being very particular about what I wanted, I had no intention of rushing in and buying the first mattress I tried. I went to every store and bed/mattress maker and tried every mattress available, a few were good, but not quite right, I went to Makin Mattresses last. A lovely young woman asked me what I was looking for, then suggested a particular… Read more

mattress, and left me to try it out. I loved it straight away, but I still tried them all, and kept coming back to the one she suggested, it felt perfect for me. It still is and I am thrilled I finally found such a great mattress, soft feel with plenty of firm support, cool to sleep on no matter how hot the weather and so far not cold in the colder weather. I highly recommend this store and Katrina who listened and thought about what I was saying.

Comfortable mattresses, sound sleep! – This is the second Makin Mattress we've bought and we continue to be immensely impressed by the quality of the product. We bought our first mattress some years ago for our motorhome and have had nothing but sound and comfortable sleep with that so had hesitation in going to them when the mattress on our bed at home started to become unbearably… Read more

uncomfortable. We follow the flip/rotate regime and am sure the 2 mattresses we own will give us many years of untroubled comfort.

It’s as good a bed as we have purchased in our life – Since buying the whole package we are both extremely happy that we chose the Bellissimo King that both mattresses can be switched around and glad we didn’t go anywhere else. To add one more thing I find this survey extremely rude as you insist in a minimum of 30 words plus insist on you wanting a copy of the invoice, so whoever has formulated this needs a kick up the rear BIG time Show details