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Marcelle's Carpentry and Building

Marcelle's Carpentry and Building

 Verified
Marcelle's Carpentry and Building
3.1

2 reviews

Positive vs Negative
50%50%
Customer Service
5.0
Timeliness
5.0
Job Satisfaction ?
5.0
Rates and Fees
5.0
Product Quality
5.0
2 reviews
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Ashlea
AshleaVIC2 posts
 

The best builder in Melbourne! – Marcelle renovated our bathroom for us, it required structural work and was not a simple reno. She has been incredible to work with, amazing communication skills and kept to budget and no delays. The workmanship is incredible and we could not be happier with how everything turned out. I would absolutely recommend her to anyone looking for a builder and could not speak highly enough of our experience.

crushedandsoggy
crushedandsoggyVictoria9 posts
 

Unprofessional – I contacted Marcelle back in September for a quote. She had posted a request on the internet for small jobs, so I contacted her by email and, at her request, sent photos of the work to be done. This work was to ascertain her skills before contracting for an extension to my home. Covid interrupted the process, but Marcelle said she would quote after lockdown, and thanked me for my patience. December I contacted her again via Messenger, asking when I could expect her to quote - no reply. Between January and March I sent emails, left a message on her business website, left phone messages and left messages on her FB page - again, no replies. Very disappointed that my time has been wasted. Communication skills are non-existent. Impossible to contact. It seems clear that she was not interested in the work, yet was not professional enough to respond to my contact attempts. Avoid this company.

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