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I called for a free quote and the lady in a foreign call centre should have tipped me off to not book with this company. I had to spell my street name for her 8 times slowly. It is not a difficult thing to spell. I ended up booking as they could come in a few days to do a pest control spray (spiders) for my small 3 bedroom property. I accepted the quote of $300 as I figured it would take some time to complete. The guy arrived, told me it was $350 but I needed the roof done as well or it wouldn’t last. Told that this would cost more. As he was a...lready in my house I felt pressured into accepting this. He took only 30 minutes and I was pressured to pay the invoice on the spot $440! I feel ripped off and would not have gone with this service if I had read any reviews. Please book with somewhere more professional!
Pest services, more like Conned service!
Talk about feeling cornered and conned! They offer a Free Quote on their website and over the phone it was confirmed the quote is free. They do not give any prices over the phone and hurriedly sent someone for inspection. In the meantime I was getting other quotes over the phone so now had a fair idea of potential costs. The ‘serviceman’ arrived did not follow or answer ANY covid questions, wore a mask UNDER his nose, I was fuming. He said he’ll do the job it will be $440 HA no way! I said thanks you can email the quote through bye and then he ...insisted he gets a call out fee of $120! He refuses to leave so he rings his boss. On the phone they offer me 50% off. WTH?! THATS HOW MUCH The other businesses were offering Anyway!! I didn’t like the fella, didn’t like the boss, and felt completely cornered!! He did a sub-standard job of literally throwing around some bait in the roof.
This company is a disgrace. Didnt read reviews.. just did a google search for a carpet clean today as the original one didn't show up and keys are to be handed in tomorrow, I mazewell of used my bissell and done it myself.. they are a bloody joke.. not impressed at all!!!! No stars if I could
Requested carpets to be cleaned through one company and Marks maintenance turned up. The cleaners boots were dirty, equipment should have been condemned, had not visibly serviced, equipment was not tested and tagged for electrical safety. Equipment blew earth leakage equipment on house and shed. This was a 15amp independent outlet. Machine had busted tyres, left marks on floor. Parts of machine were missing eg the water heating controls, only used our hot water in system. Secondary pump inoperative as well as heating element. If we knew of a government agency to report them to we would do so as this equipment could be dangerous. Add extra cost above what was quoted.
NO RATING FROM ME
organized through company called SK Cleaning services and had Marks maintenance come out and do the job. I paid additional cost to get tough stains removed. Once carpets were cleaned I mentioned to him that the stains were still in carpet he said that it was wax ??? I thought I would give benefit of doubt and wait until next day to see if made a difference once fully dry. The carpets didn't look any different from before being cleaned and once had been cleaned. We were charged $880.00 for a job I could of done better myself. I have called...them and left messages and finally someone called me back to tell me he would get his customer service to call me. Guess What! No phone call. DO NOT USE THESE GUYS they have no idea of how to clean carpets and shouldn't be in business. I wish I would of seen these reviews before I used them.
Just don’t do it to yourself!
Paid in full for possum removal only for the guy to come ill equipped- didn’t even have food for the bait, asking us to provide fruit on the spot. He also didn’t place traps where I directed him- instead just placing them right next to the manhole. Before I agreed to the quote I asked directly if any of his workers where from a hotspot LGA which they said no. When he arrived he said he was from Miranda. Only to find out two days later he was from Auburn. Putting our whole family at risk to COVID. They lied, were completely unprofessional and disgustingly rude. Never use them!
DO NOT USE
NOT EVEN 1 STAR from me!!
I rang to get a quote on cleaning 1 wool rug and the carpet in 1 bedroom. I was quoted $120-$140. Not to mentioned the awful customer service on the phone. I booked in for 11am and the guy came at 1:15pm. Once here, the guy told me that it would be $180-200 because I said 'yes' to an antibacterial add on.
The carpet cleaner thought it might be good idea to lift a very large and heavy machine up and down our wooden stairs. He declined my many offers to help him lift this machine up/down the stairs despite him strugg...ling to do so himself. After paying a surprising $264 (HOW DID THAT HAPPEN!?) it came to my attention that he had chipped 7 of our stairs. Large chunks of wood had chipped off and splintered. APPALLING. He acted surprised, but he would have surely seen the chunks as he was struggling his way down the stairs with a large machine that he could barely lift... We contacted management and sent photos. We received one call back saying that it would be followed up on, but nothing has happened since.
Cleaner told me to go to hell
I called to arrange re-clean as the job have not been done well. He told me to go to hell and hung up on me. Do not use these guys, you will pay twice!
Awful services and rude staff
I used this company to have my carpet cleaned and they were terrible!! The carpet took days to dry and isn't clean and the odor I was promised would be removed is still there. I have called them 4 times to have it rectified and finally got told today that I paid the quoted price and told I was making false allegations against them. Don't use them. Their service is terrible, overpriced and their staff are rude.
I wish I had read the reviews first before engaging this terrible company. I had several upholstery cleaned. Worker rocked up sick (coughing, sniffing etc - horrific considering we are in a COVID era). He asked me if he could use the bathroom. He ended up being very sick in there for over 30 minutes. I asked whether he was okay when he came out, he ignored me and proceeded to continue working. I cannot judge whether someone is fit to work or not, but seriously this guy was clearly unwell. I had to disinfect the entire bathroom and front of hous...e afterwards! Worker told me there would only be a little bit of water as a result of the clean. I was okay with this provided that there only be a little bit of water. My floorboards are not water resistant or waterproof. He flooded the whole entire area! It caused $6000 worth of damage to my floorboards! After numerous attempts at contacting them, email, phone etc, I received no response. Took it to Fair Trading, who tried to contact them on my behalf. They finally got through and the company emailed me back telling me that my emails have been in their spam folder and they had no record of me calling them. Obviously a huge lie. Considering they replied so damn quickly when I booked them initially. I sent them screenshots to show proof that I called them. No response. Currently taking legal proceedings. Also, the equipment was old and tatty, dirty water. Worker also tried to argue with me that the stain on my couch wasn't a stain. Seriously, I think I know whether my couch has a stain or not! I told him to go over the stain again, and it actually started to fade. But he didn't bother to try and get the rest of it out. Also overcharged for the service. I asked at the beginning whether he can clean two daybed cushions for me as they formed part of the daybed itself. He agreed. Then at the end he charged me $20 extra for them. He didn't even tell me that it would cost extra to get them cleaned. Otherwise I would not have even bothered. He also didn't bother sending me an invoice after I requested it from him. They also trade under multiple names (Mark's Maintenance Service, SK Cleaning, Clean Sleep). Website looks professional but in actual fact it's just all a big scam! I am absolutely appalled that there have been so many people who have fallen victim to this atrocious company. Has anyone on here taken legal action against them for damages? If so how did that go? I doubt this company is even insured. This company needs to take accountability for their actions and based on all the reviews on here, they have managed to keep getting away with it all. From VIC, NSW, QLD, WA to ACT. Ridiculous how they are scamming people all across the nation.
Came out next day but overcharged and didn't get rid of any of our ants, called back a few days later asking for someone to come back out and take another look. No response from company or worker. Text and called everyday for nearly three weeks with no response. Googled the parent company (marks maintenance) and 104 1 star reviews stating they are scammers and not to use. Please don't get ripped off, use someone else!!!
WARNING DO NOT USE
Called out to repair hole in central heating duct. Guy had absolutely no idea what he was doing & the only tool he bought was a roll of duct tape. He ended up doing significant damage to ducts & tried to charge me $350. I wish i looked at these reviews before i called. How is this company even still operating, they should be shut down. DO NOT USE
Overcharged from original quote & won’t return my calls!!!
DO NOT USE THIS BUSINESS!! They did a terrible job and their customer service is terrible! I booked this service through am alternately named website for “couch cleaning near me” when google searched…I was initially quoted $140-$160 for my couch to be cleaned, then after job was “done” he charged us $270!! Which I wouldn’t of necessarily had a problem with had he done a good job BUT the couch was still not clean, AND not to mention he also spilled the water from his machine all over our floor! I tried reaching customer service several times and kept getting told someone would get back to me which would NEVER happen until I reached out again and this cycle would repeat!! DO NOT USE THIS BUSINESS!!
Not a good experience
Called them to clean my lounge 2 x seater. He wasn't here for very long. Was quoted $140 - $160 price changed when he got here to $180 and the lounge is still yellow. terrible job. Waited 7 days. He turned up with a portable carpet cleaning machine (looked like from Bunnings) Stay away from them RIP OFF. I then called Focus cleaning the next day, they booked for the next day. WOW what a difference the 2 x seater is now white. charged me less. If you require a professional job call Focus cleaning
I’ll mannered, poorly run business. Stealing peoples money
What a terrible service from start to the beginning. They were unable to clean properly literally over charge me $800 for a job that only took place hour and a half. And after I ask them why I cost so much they wouldn’t do anything to help or fix the problem. They blocked my called and told me to “shut up” over the phone! And after I kept questioning their services it was excuse after excuse.
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