Mars Campers VIC

Just had my Saturn 13 serviced. The service team did a fantastic job. Performed above and beyond my expectations. Shekhan, service manager, recognised some additional issues with my camper and sorted them out with absolute professionalism and no fuss. A big thank you...

My experience with MARS Campers has been very disappointing. The inverter in my camper never worked properly and I returned multiple times to repair or replace, which still never got done leaving the MARS camper unusable for off-grid trips despite multiple attempts to get the issue resolved. The camper was fitted with 240v parts from new… Read more

requiring connected power or inverter to use stabilisers/air pumps.

In my opinion , the overall build quality and electrical work in the Space X model, appears substandard with cheaply made manufacturing and components. I had to pay a local auto electrician to repair many poor wiring and replace poor quality batteries from new.

What’s even more frustrating is that the company made me remove a Facebook feedback post before they would work on my MARS camper which was under warranty. They seem quick to suppress or remove negative feedback instead of addressing genuine customer concerns.

In my opinion, I wouldn’t recommend MARS Campers as they are very difficult to deal with on warranty issues. My camper warranty felt like a curb side meaning once it was picked up new, we were pretty much unsupported on warranty.

They could have retained me as a customer, but going from a happy sale to poor warranty service is too risky and for me speaks volumes on company. Thankfully, I leaned a lesson, and I see why people buy from established brand like Jayco.

So after buying a Mars camper we find a few things that required repair under warranty, The main one was one burner on the four burner hob not working, simple fix you might think. Untold phone calls and an email or two and all we get is "we'll get back to you".. which they never do, If it's after sales service you're looking for this is probably not the company for you. Show details

Mars Campers Perth terrible customer service except for [Name Removed] who tried her very hardest to help us. My husband ended up on the tools fixing problems on our new van before leaving the showroom. The side of the van has de laminated- it’s 5 months old. Mars were refusing to fix it saying it was our fault, because we took it off road. After… Read more

notifying Mars that we were working with ACCC they decided to replace the wall. They rang us 62 days ago and told us to bring it to the warehouse and they would fix it. 56 days ago we took the camper down and we have only been notified once and that was to be told no staff knew how to fix the camper. We are still waiting. We are working with ACCC again demanding they replace or refund our camper.

A Whole Experience Rather Than Just a Purchase – The personnel here made us feel at home as soon as we began seeing caravans. Demetri in particular took the time to comprehend our particular requirements. His meticulous attention to detail and thorough explanations gave us total confidence in our selection. This was a thorough counseling experience rather than merely a sale.

Comfort and Durability in One Camper – We are absolutely in love with our Mars Camper! It handled tough terrain admirably and was simple to set up. Tons of storage and comfortable sleeping quarters—the best camping investment we've ever made!

THE WORST EXPERIENCE – Mars campers at Hallam (Melbourne branch, Vic) Horrible customer service, very rude & attitude. My personal opinion to people please pay bit extra with other companies but dont tie yourself with Mars campers. Luckily called off the deal otherwise I would have stressed dealing with these bunch of unprofessional and rude people. Very very bad experience with these guys. Show details

Poor service and quality of product – Very poor Customer service. Lots of issues with the electrical wiring of the batteries. Poor hand over information. Van heavier than advertised.

Worst caravans in Australia – Having worked here for nearly 4 months I would highly recommend you don’t buy one of these, any model it doesn’t matter.no qualified electrician or plumber on site,workers driving forklift without license,visious dog on site,smoking on site. I’m a qualified carpenter and in my first week I was installing there electric awnings,shown once how to do… Read more

it and then it’s up to me.I have also installed there electric grill but I’m not qualified to do so. This place is terrible,it’s a wonder they are still in business. And for any doubters my name is Troy, yes they fired me for having 3 more days off over the Christmas break,merry bloody Christmas, Management are hopeless and one senior worker just wants to get any females phone number just at a chance of you know what. Yeah great place,NOT

Great service and awesome product – The team at Mars Campers Victoria at Hallam, George couldn't be more helpful, listening and understanding what we were after in a camper. We purchased a Ranger X Deluxe in October 2023 and couldn't be more happier, this is a very compact camper utilising every bit of space sleeping 5 comfortable carrying an 80 litre fridge freezer and outdoor… Read more

kitchen etc. Adding extras like, 400w solar, hot water x2 100w lithium batteries, extra bayonet fitting wasn't a problem. Loving times away with family and friends camping. Thanks again to the team at Mars.

Dealer denying issues exist – We purchased a Mars Titan in Feb 2023. We have had to take it for repairs 3 times already. First issue with the stove top was fixed. Second issue the trailer compartment filled with water, ruining our belongings, Mars ensured this issue was rectified. Third issue, upon opening the trailer it was damp, with small mould patches. Upon taking the… Read more

trailer to Mars they insured they would look at it & call back with an outcome. After 6 days of following up we were advised no water was found and to collect, no action was taken by Mars. Appauled with this outcome as we could have simply shown where it was damp when dropping off, photos showing damp carpet have also been ignored by Mars. Now we are at risk of loosing more belongings to this issue as Mars refuse to acknowledge their product is faulty.