Mars Campers

Just had my Saturn 13 serviced. The service team did a fantastic job. Performed above and beyond my expectations. Shekhan, service manager, recognised some additional issues with my camper and sorted them out with absolute professionalism and no fuss. A big thank you...

Sale's person very friendly until they got our money. We were lied to from the very beginning. At collection there were many problems. A week later we went to go on our 1st trip. Problems problems problems. Electric system wasn't working, 4hrs later finally got it to work with no help from mars perth. Went round a small round about and the… Read more

jockey wheel hits our car. Get to destination to find the awning broken. While on trip Electric system kept tripping, batteries kept overheating. We lasted 3 days and decided to come home. Mars perth dismissed my serious concerns with the Electric system and all the other issues, which are too many to list. And kept telling me easy fix. But weight, mars perth cannot provide me with a detailed job sheet of all work carried out, as there isn't one. Apparently I'm just to take there word for it. Funny thing is after being told about all the work that was done, I went into the van to find that no repair had been done at all. They are liers and the workmanship is disgraceful. 69k out of pocket for a van we cannot use

My experience with MARS Campers has been very disappointing. The inverter in my camper never worked properly and I returned multiple times to repair or replace, which still never got done leaving the MARS camper unusable for off-grid trips despite multiple attempts to get the issue resolved. The camper was fitted with 240v parts from new… Read more

requiring connected power or inverter to use stabilisers/air pumps.

In my opinion , the overall build quality and electrical work in the Space X model, appears substandard with cheaply made manufacturing and components. I had to pay a local auto electrician to repair many poor wiring and replace poor quality batteries from new.

What’s even more frustrating is that the company made me remove a Facebook feedback post before they would work on my MARS camper which was under warranty. They seem quick to suppress or remove negative feedback instead of addressing genuine customer concerns.

In my opinion, I wouldn’t recommend MARS Campers as they are very difficult to deal with on warranty issues. My camper warranty felt like a curb side meaning once it was picked up new, we were pretty much unsupported on warranty.

They could have retained me as a customer, but going from a happy sale to poor warranty service is too risky and for me speaks volumes on company. Thankfully, I leaned a lesson, and I see why people buy from established brand like Jayco.

So after buying a Mars camper we find a few things that required repair under warranty, The main one was one burner on the four burner hob not working, simple fix you might think. Untold phone calls and an email or two and all we get is "we'll get back to you".. which they never do, If it's after sales service you're looking for this is probably not the company for you. Show details

Mars Campers Perth terrible customer service except for [Name Removed] who tried her very hardest to help us. My husband ended up on the tools fixing problems on our new van before leaving the showroom. The side of the van has de laminated- it’s 5 months old. Mars were refusing to fix it saying it was our fault, because we took it off road. After… Read more

notifying Mars that we were working with ACCC they decided to replace the wall. They rang us 62 days ago and told us to bring it to the warehouse and they would fix it. 56 days ago we took the camper down and we have only been notified once and that was to be told no staff knew how to fix the camper. We are still waiting. We are working with ACCC again demanding they replace or refund our camper.

A Whole Experience Rather Than Just a Purchase – The personnel here made us feel at home as soon as we began seeing caravans. Demetri in particular took the time to comprehend our particular requirements. His meticulous attention to detail and thorough explanations gave us total confidence in our selection. This was a thorough counseling experience rather than merely a sale.

Outstanding Customer Service! – George took such good care of my trailer when I had a minor problem. His professionalism made the entire procedure stress-free and ensured that it was swift and simple. I couldn't have asked for more help.

Easy Caravan Buying Procedure! – Purchasing our caravan was considerably simpler than I had anticipated. The staff made sure we got all the information we required and was very kind. Specifically, Demetri went above and beyond to make sure we were comfortable with our choice.

Easy and Stress-Free Purchasing! – Demetri made the process of purchasing our caravan quite simple. He patiently addressed all of our inquiries and gave us information we hadn't even thought of. We felt secure in our choice because of his meticulous attention to detail.

A Memorable Adventure with Mars Campers! – I had a fantastic experience with Mars Campers! The staff was incredibly kind and helpful. Their campers are excellent and made our trip very enjoyable. Definitely an excellent pick for camping!

Comfort and Durability in One Camper – We are absolutely in love with our Mars Camper! It handled tough terrain admirably and was simple to set up. Tons of storage and comfortable sleeping quarters—the best camping investment we've ever made!

THE WORST EXPERIENCE – Mars campers at Hallam (Melbourne branch, Vic) Horrible customer service, very rude & attitude. My personal opinion to people please pay bit extra with other companies but dont tie yourself with Mars campers. Luckily called off the deal otherwise I would have stressed dealing with these bunch of unprofessional and rude people. Very very bad experience with these guys. Show details

Poor service and quality of product – Very poor Customer service. Lots of issues with the electrical wiring of the batteries. Poor hand over information. Van heavier than advertised.

Worst caravans in Australia – Having worked here for nearly 4 months I would highly recommend you don’t buy one of these, any model it doesn’t matter.no qualified electrician or plumber on site,workers driving forklift without license,visious dog on site,smoking on site. I’m a qualified carpenter and in my first week I was installing there electric awnings,shown once how to do… Read more

it and then it’s up to me.I have also installed there electric grill but I’m not qualified to do so. This place is terrible,it’s a wonder they are still in business. And for any doubters my name is Troy, yes they fired me for having 3 more days off over the Christmas break,merry bloody Christmas, Management are hopeless and one senior worker just wants to get any females phone number just at a chance of you know what. Yeah great place,NOT

Great service and awesome product – The team at Mars Campers Victoria at Hallam, George couldn't be more helpful, listening and understanding what we were after in a camper. We purchased a Ranger X Deluxe in October 2023 and couldn't be more happier, this is a very compact camper utilising every bit of space sleeping 5 comfortable carrying an 80 litre fridge freezer and outdoor… Read more

kitchen etc. Adding extras like, 400w solar, hot water x2 100w lithium batteries, extra bayonet fitting wasn't a problem. Loving times away with family and friends camping. Thanks again to the team at Mars.

Dealer denying issues exist – We purchased a Mars Titan in Feb 2023. We have had to take it for repairs 3 times already. First issue with the stove top was fixed. Second issue the trailer compartment filled with water, ruining our belongings, Mars ensured this issue was rectified. Third issue, upon opening the trailer it was damp, with small mould patches. Upon taking the… Read more

trailer to Mars they insured they would look at it & call back with an outcome. After 6 days of following up we were advised no water was found and to collect, no action was taken by Mars. Appauled with this outcome as we could have simply shown where it was damp when dropping off, photos showing damp carpet have also been ignored by Mars. Now we are at risk of loosing more belongings to this issue as Mars refuse to acknowledge their product is faulty.

Expected better – The team is excellent on the ground but hands are tied by management not complying with Australian consumer laws when it comes to warranty claims. Show details

Rubbish I'm out of pocket $35000 – Dealer was rude on pick up van leaked water with in 2 weeks to the point the electricity stopped working the bed was that wet we had to throw out bedding the gas bottles aren't secure refused refund insurance won't touch it my suggestion never buy one of these unless you want to be stuck with something that can't be used the fabrication of the van… Read more

it self it should never have been able to be sold I'm left with no choice but to take it back to the dealer Garry brennon and leave it there and loose out absolutely disgusted and ripped off never buy one unless you want to be ripped off

Fantastic service, great team – Mars campers located in Hallam Victoria we're a fantastic team to deal with. Cassandra was so helpful and couldn't have done any more. I Would recommend this business and product. Show details

Something broke or fell off on nearly every trip – I collected my new Mars Vanguard Hard Floor Camper in January 2017. On my way home from picking up the new camper the entire kitchen unit fell out onto the road and was smashed beyond repair. It was only after considerable haggling that Mars agreed a warranty claim to fix it at their cost. The kitchen replacement took 3 months. On my first camping… Read more

trip the bolt that you put the winch strap through to close the hard floor snapped off. Rather than haggle again with the people at Mars I bought a high tensile replacement from Bunnings. Since then, the water pump has packed up, the stainless steel kitchen has gone rusty despite being treated with care, the winch strap has frayed beyond repair, the cable to the number plate light has broken, the rubber caps on the 12v sockets have turned to black soot (not UV resistant material), the waterproof cover on the water pump switch has fallen off, the hammer coat paint is peeling off, the annexe keeps detaching itself from the main tent. I'm now trading it in for a new hybrid camper - definitely not one from Mars.

Warning! Despicable! Must Read! – Must read!!! Urgent urgent! Do not buy. ok, where do I start. for anyone who is in the market to buy a camper I feel it is my duty to forewarn every single member of the public on what this company does to innocent customers and general public. please be warned, this is a MUST READ before you even begin to consider MARS Campers. We placed an… Read more

order with Mars in October for a camper for our Christmas holidays. Mind you, this is after stage four restrictions had been lifted and we had been guaranteed by the sales team at Mars that if we paid a deposit our camper would be ready at very latest 15th December. Once the order was placed we never once received a phone call from Mars to check in or follow up on our order or to update us with an ETA, instead every time I called, I was told we dont know what's happening with your order. I then requested to speak to [name removed] the salesman each time who advised there was nothing to worry about that our order would definitely be ready by the 15th December. Long story short you know how bad customer service goes, everytime you call, the responses you receive "he's with a customer, he's on another call, he's busy can I take your number and get him to call you back" and then they never call etc etc.

I persisted and spoke to a production manager who told me he would get answers as I was very annoyed by this stage, next thing you know, the second I hang up the phone, the sales team calls and says your trailer will be ready on the 10th, this is after I had just been told it wasn't in the country it was still somewhere in transit.

We turn up on the 10th to pick up our brand new, newly assembled camper trailer to discover a disgusting, mouldy, rusted, resprayed cover up, dirty old weather camper trailer that they had tried to make out was brand new. they even used white out on the front guard as a touch up!!!!!!

It gets so much worse from here, including refusal to give us our cheque back that they had processed immediately, to a 000 call to the police.

I urge each and every person out there do not support this company, do not buy you will regret. They are dodgy lying thieving people who will take advantage of you! Dont believe me read all reviews! Not just the ones from their mates.

As a side note, I have lodged an application with VCAT to make sure that this doesn't happen to anyone else. Not only did they steal our money which we eventually recovered, they flat out lied, tried to sell us a product as brand new that they eventually admitted was not and then verbally abused us when we questioned them about it. A report to a policeman has been made to account for the seriousness of their behaviour and my no doubt belief of their dodgy thieving business practices. As a member of the public i urge you to read my review and take it on board. Do your research, do not end up in a situation where they lie and ruin your holiday leaving you with no time to arrange something else.

And before you think im just someone with a grudge take a look at the previous reviews and responses from the owner to get a real take on what they are about!

If you want customer service look elsewhere – Picked up our camper on the 22nd of August, were informed the day before pick up that the 90L fridge and boat rack were not in stock and that they would let us know when they arrived and we would have to bring it back to be fitted, we weren't too concerned about the boat rack but to use the camper we really needed a fridge so they agreed to give… Read more

us a display model 60L fridge until the one we wanted arrived, on the day of pick up this fridge was placed in the drawer by them, it was definitely used and dirty and I regret not taking photos of it in the day. 2 months went by with no word and we had used the camper 4 times in those 2 months and I will say the camper is fine, the small fridge didn't fit properly in the drawer so I had strapped it down to stop it moving around. I then contacted mars to enquire about the fridge and boat rack and was told that they had come in last week and they were about to contact me apparently, they probably weren't in a hurry to sort it out as we had paid them the full amount in good faith 2 months earlier even though it was missing a fridge and boat rack, about $2000 worth of gear I reckon. The rack and proper fridge were fitted but then I was accused of not returning a 240v lead that was with the 60L fridge, I told them that it never came with a 240v lead, the fridge was in the camper connected to 12v and I wouldn't have needed one anyway but they did not believe me. They need to remember that the reason they had to loan me a fridge was because they couldn't provide what I had paid for in full in the first place, their customer service is terrible and I hope I have no issues with my camper under warranty as I would not want to deal with them again