Great BBQ, difficult to put together
Loving my Masport BBQ. Took a while to put together, and some parts of the instructions weren’t clear, but I called their customer service and someone walked me through it.
It’s easy to move around, cupboard underneath is really helpful, I can stash all my cooking accoutrements in there :)
Had an issue with the delivery company (no fault of Masport) but I emailed them to let them know anyway. 2 days later, I received a full stainless steel BBQ kit via express post, with a letter apologising for the experience. Great customer service.
The bbq comes in a box and the assembly was crazily complicated. Honestly the fully assembled bbq wss not much bigger than the box, so why in the world does a $1000 bbq come knocked down? The assembly involves 16 steps, some of which are vague, requires two different screw driver heads, a spanner, fiddling around trying to screw almost inaccesible slots, heavy lifting, and took me the whole afternoon.The saving grace is that it's a damn good looking bbq.
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