Matador Boss 4 Burner

TERRIBLE WARRANTY! – If you're looking for a reliable BBQ with a warranty that can be relied on for faulty parts, then don't buy this BBQ. First Bunnings will send you back and forward not knowing where to direct your enquiry. Then, when you finally get in contact with the right person from Matador (Garth) only to receive a standard email saying: "Based on the… Read more

available information we determine that the root cause of the reported deterioration to cross lighter and burners is a direct result of lack of reasonable steps taken regarding care and maintenance. The corrosion would not have occurred if precautionary steps had been done as directed in the attached page of the Product Manual." This bbq was used a maximum of 15 times over the past 2 years. And it was the top of the range $899 BBQ, upsold with accessories by the Bunnings Team. Below is a video demonstrating the burners from it. https://www.youtube.com/watch?v=2c1Yrr1HOFU I've had positive experiences with Bunnings in the past regarding faulty products and parts, with never a problem or poor customer experience such as this one. Do yourself a favour and peace of mind. Buy another brand.

Solid BBQ & happy with it, but has its faults/improvements-especially Matador Customer Service-useless!! – Purchased the Matador Boss4 around April 2019 from Bunning ($600) and have quite happy with the performance. But it was time consuming to put together. - The soft closing drawer works (just) but not like the Matador video. - The BBQ is on wheels which can lock from the rear 2 wheels, but if BBQ is against a wall it is very difficult to lock… Read more

the wheels (locks should be on the front with a cut out in the frame to access). - The chrome drip 'panel' I had to bend so it would fit/grip better as it kept sliding off. - One big disappointment is the advertised "Self Cleaning Hood" - that is a big crock as was one big plus for my purchase. I contacted 'Garth Group Company' that produce the BBQ, and they said 'No, the whole does not self clean, only the 2 little side metal sides' So you need to clean the glass and all other areas! - It can be difficult to get the grill and hotplate out as they need to sit under an 'edge'. - I purchased their charcoal tray, again another plus for buying the BBQ due to being able to use charcoal. Problem on first use - the tray cracked. Garth were good and sent another quickly. Used the tray a 2nd time and on 1st use it cracked again. (someone else on product review has mention the same problem). -Also purchased a tool 'holder' accessory that grips to side shelf - I took it back due the side shelves being curved, the tool holder wont grip and falls off.

Yes there are some negatives or improvements they could make it better, but I'm happy with BBQ. It cooks steaks well, vegies, snags etc. Yet to use the rotisserie but one day. Purchase a cover for it as well which looks good and has velco straps at both sides to hold the cover on.

Update: Matador promote a Cool to Touch Hood - FALSE - the hood does not stay cool as they advertise even doing a low & slow.

Contacted Matador Customer Service and because they know they promoted wrongly (+ the self cleaning hood above), they do not return any replies to my emails asking for clarification ... nothing. Customer Service at Matador is the worst I have ever encounted --- should have got a Weber ;)

Great bbq fault with charcoal trays – Cooks well and made of good quality material. Assembly was tricky (4 burner took about 4 hours). One tip, make sure you cut the cable tie and drop the gas regulator hose through the hole at bottom of the cupboard before fastening screws otherwise it will get trapped inside bbq. I had to undo the screws to the side table and wok burner and bbq and… Read more

lift it all up, cut cable tie and feed it through the hole and reassemble it again. Another negative is that we have been through two charcoal trays, as they keep cracking when heating up the charcoal with the two burners. Instructions are poor but following the basic instructions ends up cracking the tray. Lucky it's under 5 year warranty and Bunnings have replaced one but now I have to take another back. I don't know if this is a common fault or not. I was able to keep using the charcoal trays and the food turns out beautiful. Cleaning is relatively easy but if you use charcoal allow about an hour or so for charcoal to go out and for extra cleaning.

Fantastic everyday BBQ – I have had a quite a few BBQ's and this one by far is the best. It is solid, looks great and has been fault free since new. I had a small warranty issue with rusting under the powdercoating ( cosmetic only) and this was rectified very quickly by the manufacturer. It has a great drainage system which eliminates a lot of mess and is easy to clean. overall I highly recommend this product. Show details

Major installation problem – We purchased the Matador 4 Burner Boss built in BBQ to replace our old leaking BBQ, the plumber came to convert it from LPG to Natural Gas and had nothing but problems from start to finish, he almost needed a pilots license to install it, but now it’s done, we are very happy with the BBQ

Good for cooking – So far, great cooking experience. Heats up fast, grills are good at draining fat as is hotplate owing to grooves moving fat to front then into trough to collector. Wok burner is very hot and therefore good for stirfries. Surfaces are easy to clean so far. Downside - first time use of Wok burner.... the gas knob is NOT the last one but the 2nd… Read more

last one on right... makes for a frustrating time. Or worse, lighting the RH burner using the 2nd last knob makes for a hot Wok burner lid! be careful. A different coloured knob would have made perfect sense.

I am very pleased with the BBQ and would recommend it.