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Disappointed – This is my second matador outdoor kitchen, first one was sold after about 7 years to buy the matador boss 6 Not even 5 years old and is now unusable.Garth have rejected my warranty claim due to maintenance Consumer affairs will now be involved. Show details
Preventative Maintenance – Great BBQ. Have had it for over 5 years now and it still works like new. Have read a lot of reviews about poor workmanship/design but I can't fault it. I don't think it's poor design, more like poor preventative maintenance. Good maintenance is cleaning the burners and everything else as well as the plates. Show details
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Warning: safety hazard, significant rust caused this BBQ to go up in flames! Useless warranty – Three years ago I purchased a Matador 6 burner Boss from Bunnings. The BBQ was kept under cover and closed at all times when not in use. About a week ago whilst BBQing red meat a fire suddenly started coming through the 3rd and 4th front controllers. The BBQ went up in flames! With the controllers rendered useless I had to switch the gas of at the… Read more
gas bottle to get the fire under control The fire has rendered the whole BBQ useless and created a dangerous situation. This definitely was no fat flare up fire.
When I opened the BBQ to my surprise I discovered significant rust damage to the gas pipelines that feed the gas burners. On top of it, the rust caused holes to form in the gas pipelines (please see attached pictures). It’s obvious that this rust issue causing holes in the gas pipelines feeding the gas burners could have resulted in a gas explosion which could have resulted in injury.
There is a similar review on this site that discuss very significant rust issues to a similar BBQ that resulted in a failed warranty claim after 1 year siting maintenance issues.
Similarly Garth did not honour my warranty claim. Garth claimed it’s a maintenance issue and that the fire was caused by fat flare up. Go figure! Blatant ignorance towards the rust issue to the gas pipelines which obviously caused the gas fire that could have resulted in bodily harm.
In conclusion I have seen a few reviews that substantiate my claim that Matador products suffer from significant rust issues. My advice is not to spend your money on Matador BBQ’s . They look nice and work well initially; however they have underlying workmanship issues. Even lower end Jambuck BBQ’s is a better buy and last for longer and they are safer buy for less money.
My Matador Boss burners rusted out in one year – Bought from Bunnings Oct 2018 $1099. Took about five hours to assemble it. Clean the BBQ grills and plates regularly but a month ago, decided to remove the grills, plates and was shocked to see the amount of corrosion around the burners, and chassis rails. The BBQ is not subject to weather, not near the seaside. Took pics and emailed Bunnings… Read more
who forwarded my email and pics to Garth, the manufacturer/importer.
Despite it having a 5 year warranty, Garth rejected my warranty claim saying I didn't clean it properly. Seriously?
I pressured Bunnings who offered to give me an exchange or a credit. I decided I could not bring myself to get a replacement imagining me thinking all the time "will this rust out like the last one?".
Decided to spend a few more bucks and buy a Crossray. I am SO glad I did. Big tick for Bunnings, big fail for Matador/Garth.
One more design flaw. The burner knob for the side burner is not of the right, it's second from the right.Very poor design. Caught my son out who cooked the side burner lid.
Good bbq , Poor instructions and after sales service – Good bbq , great to cook with and nice even heat . Negative is the lack of assembly and operating instructions along with the poor responses from matador about this issue . It’s the same with accessories like the rotisserie. I eventually got it sorted by researching other models instructions. Show details
Great BBQ – First time I have been able to afford a quality bbq. Used 3 times thus far. Looks great. My friends are envious! Works great. Love the oil disposal system and self cleaning aspects. Only complaint, it now part of my outdoor setting. The glass and stainless steel construction requires constant cleaning to give it the look a quality bbq deserves. Very happy cook. Big discount from Bunnings, due to damages to box. Show details
Brilliant! – Fantastic BBQ. Looks amazing, with even heat distribution, and great heat control. The whole unit looks and feels high quality, with a much more heavy and sturdy feel than the other models we were considering. Assembly was straightforward, and everything we needed was in the box. It's a bit more expensive than some of the other units, but in our opinion, worth the extra expense. Show details
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