Mazda 3 BP (Sedan) G25 Astina (2019-2026)

I bought 2024 Mazda 3 Astina earlier this year within the first few days the infotainment screen failed, remained blank after the safety cameras disengaged. I immediately returned to Essendon Mazda dealership who were unable to even look at my car… Read more

to determine the fault, advising me that they were booked out and would look at my Mazda3 when I returned in a month for courtesy check. At this time, I brought the situation to attention of Mazda Australia seeking their advocacy, by email and online submission. but appear to have received a generic response from their agent Tupe at Mazda National Call Centre advising me to take my Mazda3 back to dealer, if they read my email, they would be aware that my dealer for whatever reason was not able to fix the fault with my MZD infotainment screen. Mazda Australia merely passed on my email to Essendon Mazda who did not respond. The blank screen became an intermittent fault therefore Essendon Mazda were unable to resolve. Over the last 6 months my Mazda3 has developed other problems with its MZD connectivity, having changed phones from android to new iPhone I am unable to connect the iPhone with the commander dial by sliding to the right to engage Apple CarPlay function. Once the commander dial stopped working altogether unable to use any functionality on infotainment screen resulting me in needing to turn off the ignition. Other connectivity issues unable to use Voice recognition button for voice commands to make a phone call or use navigation due to message on screen “Function Unavailable for safety reasons, this function is unavailable while the vehicle is in motion”. Also experience continuous drop out of DAB radio, also brought to attention of Essendon Mazda, again no resolution. I have now received an (generic) invitation from Mazda Australia recommending I return to Essendon Mazda for servicing. Again, I reached out to Mazda Australia for advocacy due to my ongoing MZD connectivity faults, again received their generic response to return to the dealer. Mazda Australia are of no assistance. For anyone thinking about buying a new Mazda be aware of these ongoing MZD connectivity problems. I cannot recommend Mazda vehicles because of my experience with my 2024 Mazda 3 Astina MZD connectivity faults. I am disappointed because the Mazda3 Astina is a lovely car, nice to drive but due to Essendon Mazda inability to resolve the faults, their lack of accountability and courtesy they have shown me and with no support from Mazda Australia I also cannot recommend the Mazda brand.