MedAlert Personal Alarm Watch

Smart watch purchased from Kogan Australia, this item was terrible, would not hold a charge, gave the same blood pressure every time, reset the steps at random times, the time was never accurate, in the end I just stopped using it as it was an inferior product. Show details

Don't believe this latest rubbish below. I already have this subscription. A (false) alarm triggered recently, and it took me half an hour to get through to the Emergency Response Call Centre Service. They were unable to identify my location at that time and were sending an Ambulance to my home address about 25 Km away from where I was. They… Read more

failed to advise how this happened and have ignored repeated requests for a refund. Please don't subscribe or buy the watch as both are faulty.

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Most falls occur getting in and out of bed or in the bathroom area. Our 24/7 premium subscription connects you to our team of trained professionals at ANY TIME of the day. You are 1 button away from speaking to a human.

24/7 Emergency Response Call Centre Service (Annual Subscription) $345.00 For added security, consider our optional "Premium Emergency Response Centre" upgrade. This service enhances your subscription by directing emergency events to our dedicated 24/7 Call Response Centre. Here, experts assess each situation and take appropriate actions, whether it's notifying your emergency contacts or contacting emergency services.

Problems with my watch were resolved quickly, with maximum interest, explanations, and great results. Show details

Following my online purchase of a MedAlert watch, my order arrived at my address on time. I called on the support team of MedAlert for advice concerning settings on the watch. Their team member, Reina, attended to my enquiry in a most friendly and efficient manner. Having such after sales support that you can count on, nowadays, is rare. Thank you MedAlert. Show details

My watch did not seem to be charging. Reina was so very helpful and told me how to solve the problem. I was so very pleased with her help. Shirley Richards Show details

Great team and great service. The MedAlert watch provides peace of mind that if my father has a fall we will be notified. With the added bonus of the 24/7 call centre service meaning even when we are busy help if always availabile if he has a fall or emergency Show details

I feel scammed. They state that it does so many things like checking blood pressure and temperature and it does none of these things well. It gives a reading but it is nowhere near accurate. And if I were to use them I would be taking my father to the hospital all the time. It goes off all the time except when he falls. He will put his jacket on… Read more

or sit down too quickly and it will call me. He has fallen while wearing it and nothing. I tried to contact them but they said that it was never meant as proper measurements just as a guide. Absolute ripoff. Do not buy.

Got a watch for my 96 year old grandad. He loves the watch and it gives me great peace of mind

I have had a LiveLife pendant for 4 years and it is great. Thought I might upgrade to a watch so purchased a MedAlert. DON'T buy this is you are an active senior, it sends fall alerts if I walk briskly, take clothing off over my head or do any sort of exercise. The response from this business, when they finally answered their phone, was to take… Read more

the watch off if I was exercising!! Really?? That's when I would be most likely to have a fall. I contacted them re returning the watch within the time limit but all communications from them ceased at that point. I have now renewed my subscription with LiveLife Alarms, who now have a watch, maybe not so flashy as MedAlert, but works very well. And it can contact up to 5 people & advises very loudly if accidentally activated. AND the lovely staff are available to help & advise.

This medalert watch simply does not do what they claim it will do. Falls notification is too sensitive and was giving alerts when I didnt fall thus causing my family to come check on me. The BP, Oxygen and heart rate monitors are not accurate at all and the location data is a joke. It said I was 1 to 3 Kms away from where I was - not helpful in an… Read more

emergency. I did send them an email outlining the issues and requesting a refund and at first they responded but when I replied - nothing from them. Am currently raising a case with consumer protection agency for a full refund. I do not recommend - Do not buy this watch

This company is the worst! The watch does not work as advertised. It couldn't not accurately find my location, which is the point of having the watch in the case of an emergency. Despite not having left my home, the watch tagged my location in 3 different places (none of them my home), 1 of them, a place I have never been before in my life. I… Read more

also got several false alarms. 1 whilst sitting perfectly still at my desk. The company takes FOREVER to respond to emails. They only offer a 30 day money back guarantee and I believe they take their time responding to issues on purpose to run the clock out, so they don't have to refund. Their customer service is basically non existent.

Agree with so many other reviews, a cheap ineffective device that doesn’t work. 1. Unable to charge after 6 months 2. No phone reception so of no use whatsoever unless you are outside and maybe lucky to get a signal. 3. Only suitable for ‘big’ towns. Then can’t confirm if it/or function will work. 4. Doesn’t detect falls 5. No notifications 6. No refunds Buy at your own peril Show details

I purchased a MedAlert watch for my elderly mother in December 2024, believing I would be comforted knowing she would be safe, but this is far from the truth. I am going to do a 20 part discussion on why MedAlert is NOT a good product, the issues and failures of the watch, the unsatisfactory customer service and what other products I have since… Read more

found to be better for the safety of the elderly. Then after my 20 part postings, I will be doing a Youtube discussion and demonstrations in relation to the issues I have outlined in my posts, so please follow so you can protect your loved ones.

Frustration and Time Wasting – I wanted this watch to monitor my wife's movements as she has Azheimers; geofencing was particularly important as it would alert me when she crossed an invisible GPS line. This function did not work. I repeatedly phoned and emailed them but only got one help response which did not resolve my problem. I asked them for an address to which I could… Read more

return the watch and get a reimbursement, but got no answer. Finally, I sent them a Letter of Demand telling them I would initiate legal action in the Small Claims Court and gave them 14 days to respond. Nothing! Yesterday, when time was up, I phoned them and told them what I intended to do. I was asked for the postal tracking number which I provide. They said the matter would be referred to their management team. I have now lodged a claim with the Small Claims Court for the sum of $641.55. My experience with Medalert is typified by frustration and a huge wastage of time, I would recommend you steer well clear of them.

NOT WHAT WE WERE EXPECTING – I purchased this for my elderly mother and first one was faulty so they replaced it. Second one is way too sensitive and keeps sending out fall alarms even when she’s just standing still and talking to me which makes my mum feel she shouldn’t be wearing it as she doesn’t want to bother us necessarily. The touch screen is hard to read without glasses and unresponsive especially for elderly people with arthritis. I don’t recommend this product. Show details

Far from worth the money – If you have poor internet in your area stay clear of this product. I have had 2 and both only worked like the mobile phone on and of ! And when you try to get a refund they tell you no refund after 30 days even if you only receive the 2nd replacement watch that still doesn't work as it claimed to do is within 15 days of receiving! At the end of the day it's a ripe off, $500 with only 30 day return in Australia 2024 !

Worth it – Medalert watch has been priceless for us. We are a button away when our dad needs help. The other day he was on a low chair and unable to get up. He pressed the SOS and I was there within minutes to help him. I like the app on my phone, so i can see his were abouts when needed. We have found the support service to be exception and the battery life to be decent. Not affiliated with the company just a happy customer. Show details

Very poor – Well what can I say other than very misleading advertising the watch is not what they claimed, mine does not store numbers not user friendly overpriced, battery life is highly exsadurate, life of the watch is very poor from my perspective it a scam buyer be aware,

Overpriced scam – I found out the company was ripping off people after my grandma ordered this... I found the exact same watch on AliExpress for $66 AUD, and on a German site for £62. Poor quality item, small wristband, tiny screen, does only a few of the features listed and useless for seniors. Impossible to add contacts via the device. The Google reviews I… Read more

discovered most of the reviewers are linked to the same area where the company is based and use the same gym franchise. I contacted the company via their chat on their own webpage with the information i discovered and demanded a refund. I was blocked by Matthew who I was speaking to and also blocked by their Facebook page. No refund has been given yet. Very disappointed as they are taking advantage of seniors by promoting a mediocre item for $500.

If you are prone to falls, I would recommend this watch – I don’t normally leave reviews, but even I left a good review for MedAlert by email, they asked me to leave it as a public review, and I will happily do so as I’m quite happy with the product and service so far, I’ve been working with Paul from their support team and he is always very happy to assist. I would recommend this to anyone looking for a smart watch and is prone to falls like me Show details

Very happy with this purchase, good battery life too – I have been using the medalert watch for just over a year now and it has proven to be a very good investment for my money, i use it like a phone, being able to call when needed, and the fall alert helped me when i had a fall in October 2023. I have recommended this to all of my friends at the club. Show details

Doesn't do what they promote – This is my second watch watch. The first watch was giving me all sorts of problems not giving me the right readings for the sleep patterns not giving correct location. Sleep readings, disappearing and then reappearing halfway through the day and all wrong Reading showing before I've even been to bed that day and now this second watch I can't… Read more

change the time for daylight saving. It's showing my sleep, steps and blood oxygen levels 1 hour ahead of time! But As it's daylight saving that time is actually 2 hours ahead of time . I am not at all happy with this watch. It doesn't do what they say it will do. Nothing seems to work properly so if I have a fall my location is not correct. Often shows my location as a couple of kilometres away. When I finally do get a location the closest it shows is the house on the opposite corner from where I live never gives my actual location I would not recommend buying this watch. Instructions I have been given to fix some of the problems conflict with what the marketing of the watch details. For instance, I was told it will ring triple zero if I have a fall and my contacts don't respond and now I've been told that that might not happen and that I need to put triple zero in as one of my contacts. If I am unconscious how will that work? I expected from reading the marketing material that if I have a fall and I am unconscious and unable to press the SOS button that triple zero will be notified but how can they locate me if I'm unconscious and the location is not working correctly?.

Suggestion – The watch is too wide for my small wrist and because I’m active it can catch and bruise my wrist……suggest it maybe can be turned around so its width goes up the wrist instead. Having said that it’s a much better idea than one worn round the neck. Show details

Best option for fall alert – Much better than the around the neck pendant making me feel like s a prisoner. This watch is great. Show details

100% happy with the product and service – works really well for me and Give me such a piece of mind when I am out and about. The team in customer service are absolutely fantastic. So patient and kind, helped me get up and running in no time, I would recommend them to anyone. Show details

still waiting on a refund – I purchased a watch for my dad, when it arrived we or the support couldn't get it to work, they sent another one, it was to hard to set up . I decided it wants'nt right for us. I requested a refund which they said they would provide after a few quite rude emails. I'm still waiting on the refund and have had no replies to follow up emails, purchase with caution Show details

Size to Large – I purchased a Medalert watch thinking I could wear this all the time for my health safety as I am a senior. Wrong this watch is way to big and bulky for my small arms. I have notified the company and was told it is suppose to be the smallest watch available. I think they are wrong as I have seen a flatter watch on a person I was visiting.