Medescan Touchless RC008

My Medescan RC008 thermometer beeps and lights up the screen sporadically when I insert the new batteries, and then doesn’t work. I’ve cleaned terminals which were not corroded anyway but that made no difference. Frustrating because it seems like it might work but doesn’t Show details

I would give 0 if possible – This is a really inaccurate thermometer. It has always varied .2 - 2 degrees on every read. We have put up with it for a few years since it gives us a ballpark reading of mild versus high temp. It was quite costly (despite it being highly unreliable) which is why we didn’t throw it in the bin. Two days ago my four year old with Covid quickly… Read more

reached an almost 40 degree temperature which couldn’t be read accurately in this thermometer. It was ranging from 37-38.4 on this thermometer. It wasn’t until we got our hands on a reliable one that we realised he was more like 39.4. In this instance, it became dangerous for our son. In an everyday situation or for mild temperatures you can put up with its inaccuracy, but when needed in a serious situation it was useless.

Rubbish - wildly inaccurate – I was keen to purchase a touchless thermometer. Our trusty ear thermometer was very old. As soon as I got it out of the box, it was clear it did not provide accurate readings. Every time I checked (following the instructions - point at forehead), it game me very low readings 34, 35, etc…. If I pointed it at the temple, it gave a more reasonable… Read more

temperature, but once again, it varied considerably. You shouldn’t have to do so many readings (my doctor certainly doesn’t). This will be returned tomorrow and a new trusty ear thermometer purchased. They shouldn’t be allowed to sell this product.

Sadly this thermometer has been wildly inaccurate for us – Had the thermometer for 18 months and it seemed to work fine for the first year or so. Over the last month my bub has had on and off temps and we were assessing it using the Medescan thermometer. If I took his temp 5 times on the right temple it would read normal for 4 attempts and then 38.5 degrees for the 5th attempt leading us to believe he has… Read more

had up and down fevers for a month. The 38.5 would come and go and was not consistent throughout the day but was reading as such over the last month. We have now changed to a Braun in ear thermometer as Medescan says the warranty is only 12 months. They did offer to attempt a repair on our existing one but I am just so over it. It's pretty frustrating as we have had him in and out of the GPs office several times trying to assess if there actually is an issue here but could never get consistent readings. My advice is to have several thermometers on hand anyways to compare readings but I really cannot recommend this one.

Best buy and a must for all parents – We bought this product at the Pregnancy Baby expo. Great people. They explained the thermometer to us with a lot of detail. They really pushed the fact that when we use with our newborn, we should take 3 readings and then use the highest. At first I was not sure if this will waste time, but when I took it home and used it on the little one I found… Read more ·  1

it so easy and fast. It's awesome and I think the best thing since sliced bread.

If they didn't explain to me to expect that some of the 3 readings will be different, I think I would have worried. That's what I see the negative reviewers talking about. It's so easy, just take the 3 readings and use the highest. Always accurate, even our local doctor is using it (I only just noticed now since buying for myself).

We love it, think it's easy and doesn't bother our bub when she's asleep.

Honestly highly recommended. Talk to company and ask all the questions you need before you buy. We did, and they were very helpful in answering at expo.

Love this thermometer! – I recently bought this because I was fed up with my in-ear thermometer being good for choosing lottery numbers and not much else. I have a two year old who will not stand still for longer than a few seconds and I need a quick and accurate reading. This thermometer is the best by far of everything that's out there, simple and easy to use and is… Read more ·  1

being used in many hospitals across Australia now.

A few caveats - as a sleep deprived, first-time parent I wouldn't have coped with this thermometer. I say this both as a mother and as a doctor, I used a cheap regular thermometer in my newborn and did underarm temperatures. That said, if I have another child I wont bat an eyelid on using this on the second baby. Secondly, this thermometer takes the temperature relative to the ambient temperature in the room which it defines on first use. If there's a significant change in ambient temperature, the readings may not be accurate unless you get the thermometer to reread it (which is included in the instructions but again, difficult for a sleep-deprived parent). My recommendation is if you're new to the world of thermometers being finicky (and they all are), have a simple one, and this one. If you're getting high readings with this one, double check with the simple one.

(I don't work for the company and do not receive freebies from anywhere).

Not accurate at all!! – This device doesn't show an accurate temperature. Every time i check my baby's body temperature it shows different. I tried to do 3 times but it's waste of time! Like first click shows 39.5 and second time 37.1, and thired click 36.5 and showing me different temperature. Show details

Used for every child. Perfect! – This thermometer is so easy to use and gives a reading very fast. When i had a failt with my first one, Medescan allowed me to send in to be fixed and were very promot with their repairs and return back to me. Very impressed with their contact, therefore continued to yse their products since. Show details

Results vary by 1-1.5 degrees each time – Overall great idea for a multi purpose thermometer with the unfortunate fail in the critical body temp readings. Measured 3 family members who will get 36.4 to 38 around the head, the temple area varies by 1 to 1.4 deg. Pretty useless to guide if a baby has fever or not as well as an adult. Show details

Inaccurate, calibration instructions are useless – So this reads at 1.1-1.5 degrees cooler than the actual temperature. Instructions on recalibration are useless - holding the mode & C/F buttons at the same time does nothing. Will be returning.  Show details

Loved it but button won't always work! – Great thermometer, however for the price i expect it to last more than 2 years.. the main button has been sticky - hard to turn on and even harder to get a temperature. My son suffers from a rare disease and this is vital to us. Doubt we will purchase another one because of this issue. Show details

Waste of money – Absolute waste of money. Never give an accurate reading, even you can feel the child fever. There is no consistency and gives the only reading of 35.6 all the time. Even with high fever of 38. We have to use the under arm which give an accurate reading. Never trust this one.

I love this thermometer!! – Easy to use and accurate. Having used ear thermometers in the past and all the hassle with them. I Just love this one !! Very helpful instructional video on YouTube as well. Would highly recommend for all age groups. Would go as far as saying I want to buy a second one to leave at mum’s.

Inaccurate and frustrating! – Absolute waste of money! I followed the instructions and get a difference of a whole degree when measuring temperature in the same spot. Not helpful when your newborn is sick. So frustrated that I’m now going to have to spend more money on a replacement. It’s ridiculous to blame the salesperson when it’s quite clear this product doesn’t do what it’s supposed to.

Good indication of temperature, however temperate varies at the same spot. Loud click can be annoyin – I bought this after having issues with a previous thermometer. Used it on a 6 month old which had a high temperature and this worked well enough to pick it up. However, you need to follow the exact instructions on taking measurements on the right temple only...the temperature WILL vary on different areas and DO NOT use it on the forehead (will… Read more

yield higher results). Also, the click is noticeable by my baby when she is asleep.... More or less does the job!

Broken screen – I would have to agree with a lot of the people on here regarding the temperature variances even when aimed in right spot. You get many different temp readings. I was still using it quite often until the screen recently broke. And it’s unusable now without very loud volume which cannot be used if baby if asleep to monitor fevers. Really disappointed that now I am left thinking I need to spend a small fortune now on a replacement.

Does the job (more or less) – Overall a decent thermometer - easy-to-read screen, and the colour indicators linked with temperatures provides a quick visual of where things are. Relatively straightforward to turn off the volume (which is really loud). It can take a little while to identify the correct area of the temple to scan (as it's quite specific - right side of the… Read more ·  1

head, certain distance etc. etc.), and you need to take the temperature three times and then use the highest. I find it sometimes isn't that responsive between taking each temperature measurement (can't do it in rapid succession - need to allow at least a few seconds between each reading, which can be frustrating when you have an irritable child), so I sometimes end up trying more than three times before settling on temperature.

All in all, a useful device, easy to use, but not sure whether I'd buy another one.

Broken screen and loud readings – The screen on ours broke within the first 4 months of having it. I have emailed and rang the company and not been given any options for fixing the device only the option of buying a new one. The broken screen means we can only get an accurate temperature reading with the sound on. With no volume control I resort to wrapping fabric around the… Read more

speaker when trying to check my children during the night. It is very loud!

A more durable screen or options for repair would make this a better and more affordable product.

Convenient but unsure of accuracy – Was originally shown by chemist how to use this thermometer which turned out to be incorrect. Once i read instructions it seems to work a little better however i really question its accuracy. i can take 5 readings and get 5 different results - with about 1.5 degrees difference between the lowest and highest reading. Also if it is not in the exact… Read more

right spot it can make the difference even more. The only thing i like about this thermometer is i can take the temps withought it touching them.

Easy to use – Found this product after read reviews from product review...up to now I am happy with this product ...for baby it's the easiest way to check temperature.to use this device you must read the whole manual ..it s only short period in my usage..will find any issues if we use more..hope will work better.

Cool product and great customer service – We were given the Medescan Touchless thermometer from a friend when our baby was born. For the most part, the thermometer has been pretty helpful and super easy to use. Just make sure to follow the instructions on taking the temperature several times (with 15 seconds in between) to get the most accurate reading. Our older daughter dropped ours,… Read more ·  1

unfortunately, and the body temperature readings stopped working. I contacted the company and they were happy to replace our unit and shipped a new one immediately. I feel very grateful for their service and highly recommend them and this product!

Excellent product and customer service – I've always been very happy with my touchless thermometer and I almost cried today when it somehow fell off the shelf and the screen smashed ( I have two sick kids also). I rang customer inquiries and explained what happened and they very kindly are putting a new one in the post tmrw. I couldn't ask for anything better. Thank you Medescan.  Show reply

inaccurate temp – I really wanted to like this product. Unfortunately its not reliable when you need it most. It read three different temps in 15 seconds ranging from 36 -39.1 Thought it may have been the one I bought so I exchanged it for another one and the brand new one does exactly the same.

Shocking - inaccurate measures and stay away from the product – A friend gave this product as a gift to me. My little one is having a temp above 40 degrees, and it gave me results as - 36.5 in the right temple, 38.7 underarm and 39.3 near the neck. Whilst ur r stressed, the only comment I have for the crap is it is not even worth the place in my bin!!! Do urself a favour and stay away from this rubbish!

Great – I've had one for 4 years now. Read the same as the thermometers used at the Princess Margaret Hospital for Children. Took Jnr there because of a persistent fever and the Medescan was within .2 of a degree of their units. You have to aim at the blood vessel in the forehead, as in the instructions and much easier to use than an ear one. The room… Read more ·  1

temp function is good is you are worried the kids are too hot or cold... for example for when you are using a steam vapouriser and are worried the room is getting too warm.

Very happy with it, I am getting a second one for the ex.

Inaccurate & inconsistent – Purchased this thermometer having researched many and read loads of reviews, this one came up trumps. Sadly though apparently spending $100 for a 'quality product' doesn't mean it functions properly. I read the directions leaflet to ensure I was using the device properly and still the readings given are widely inaccurate and can change 1-2deg in a… Read more

matter of minutes - not good considering you're relying on this to confirm whether or not your child has a fever or when they're having febrile convulsions and it's telling you they're '36.6deg' which in actually fact is 40.2deg! do yourself a favour and spend the extra money and purchase the Braun branded thermometer the paediatricians use

Excellent customer service – Excellent customer service - The Medescan Touchless Thermometer was purchased for us as a gift we were very happy with the device. It had a recent fault with the audio on/off button, however the Medescan Customer Service were very helpful, efficient and friendly in facilitating a new device for us.  Show reply

Inaccurate- caused us 3 days in hospital – This thermometer tends to give consistent readings for a few minutes then completely different readings a minute later. Was advised to take my 4 week old to emergency based on a high reading but they were unable to duplicate the temperature. I had given Panadol to bring down the fever so we weren't sure if the first temp was correct- resulted in… Read more

us being admitted and them monitoring us for 3 days in hospital. Have just taken baby's temperature again and it told me several times in a row temp as over 38...waited 5 mins and now and being told consistently the temperature is only 37.6. Which is right?! I'm following the instructions. I was advised by the GP that these thermometers are inaccurate on children. Very disappointed as I suspect this thermometer was at fault for my little baby 3 days in hospital and many invasive tests and unnecessary pain!

Incorrect readings all the time – Bought this thermometer a few weeks ago, used on my 4 month old son and told me he was 38.8 and then a second later 36.1 then HI. Ended up calling an ambulance only to be told temp wasn't high and thermometer inaccurate! Really disappointed spent so much money on it and not accurate.

Extremelly dissappointed in customer service and the product – Purchased it from a Terry White chemist. Pharmacist told me they have no other thermometer but this was a real deal. I stupidly believed him as it was a 90$. My 11 month old was sick that night with temperature. I was going out of my mind trying to get the reading right. I have followed the instructions that gave me a very different reading each… Read more

time. After many attempts and on the verge of tears and panic I gave up on the thing and used a sticker that u just leave on the body which had confirmed what the temp would be. I have used it again the next day and the reading were just incorrect over and over. I gave up and decided to get a refund 4 days after the purchase. I have packed it away, it looks like its never ever been used and have provided a rec. I was rejected a refund and referred to a manufacturer. The manufacturer told me they won't give me a refund for a incorrect use and tried to convince me I'm returning it because I simply changed my mind. Terry white chemist said they don't refund money on 'electronic items'. I had to pinch myself when I got out of the chemist, for a moment I thought I was in the wrong country. This was a very first time In 20 years I was rejected a refund for a product. The women in the pharmacy pretty much bullied me out of the pharmacy and the only reason I've left is because I thought maybe they changed something in a refund policy in Australia that I wasn't aware of. I've filled a complaint with the office of Fair trading and I'm awaiting the outcome. If possible avoid this product. It really isn't worth the money and hassle. There are far better products in the market for a fracture of the cost.

Best Thermometer Out! – I Recently became a dad for the first time a few weeks ago and I was gifted this AMAZING product by a mate and to be honest it is the best gift he has ever given me! I was using an in-ear thermometer and kept getting different readings, I thought it was because my baby's ear drum was to small, so when my mate gifted me the thermometer I got an… Read more ·  1

accurate reading every time. This product will be my all time Favorite because it notified me when my baby had a ridiculously high fever (41.5*c) and it was the only product that actually told me where others said my child was fine.

A product that actually works! – I am so grateful for the Medescan thermometer, it has saved the day for my kids and I on many occasions! Any mother knows the pain of dealing with sick children and the thermometer is so convenient whenever I suspect one of my children is coming down with something. It is so handy and allows me to catch any potential fever early. Could not recommended enough!  Show reply

Fast, quick & easy – Best thermometer out!! Clean and super hygienic as it does not come in contact with the skin or close to any personal areas. Rechargable and handy for the on the Go mums and any practical quick use. Easy to read LED screen with clear indications of any abnormal temperatures and alerts any high emergencys by changing colours on the screen and Beebs may occur. Worth every cent :)  Show reply

Best Thermometer on the market! – I purchased the Medescan Thermometer for my kids as they were constantly coming home drom day care with temperature. Of course, my instant reaction was to panic and assume they were coming down with something. 8/10 it was just from the level of activity they had been doing. By purchasing the medescan not only could I put my own worries to rest,… Read more ·  1

but I could always be confident in making the right decisions for their health. The medescan is so easy to use and provides such a high level of accuracy so I don't have to sit in the doctor's waiting room for 2 hours so often.

I highly recommend!

PLEASE DO NOT WASTE YOUR MONEY - SHOULD BE TAKEN OFF SHELVES – If only I could give a zero! I've had this pathetic excuse for a thermometer for years and hate it so much I had to let every other consumer know. The inaccuracy should be illegal - up to 3 degrees! Like others, contacted supplier met with "check manual". No wonder they aren't on here responding to all the bad reviews (like other brands) they must be well aware how bad the product is. This product has to be taken of shelves.