Falling on Deaf Ears
After 9 years with Medibank life insurance we found another insurance provider that gave us the same cover at half the price. Trying to cancel my policy with Medibank has been a nightmare. Rude, pushy and very obstructive, they have tried to stall us and constantly get us to stay with them They would not listen. We have had to block them from our bank so they didnt take any more money. Absolutely disgusted with how they have treated us. Never will we buy any Medibank product again! Apparently we are waiting to see if they accept our cancellation - what dont they get - its CANCELLED.
A group of liars and sales people
They lied to me that I need to submit my credit card detail to see the PDS. I was informed that I have 30 days to decide. Turns out they sign me up and I got billed the fortnight after. I called to cancel only to be told that there’s a separate team that handle cancelation. I received the call and like everyone mentioned, it was another round of sales pitch. Appalling way of doing business, please stay away.
I wish I could give a minus rating!
I - like the others on here - wanted to cancel my life insurance. What a rigmarole! The person I dealt with was pushy about trying to keep me on (with offers to reduce my premium by reducing the sum insured) and then got narky when I said that I didn't want any of that because I have life insurance through my super. Finally - after many tens of minutes of cajoling, she finally recanted and huffily informed me that I had to put my request in writing. It was just an awful experience and I certainly will never consider buying any products from these people in a hurry.
Deserves negative stars
Well I've just endured similar to Real Name Yes, Bec and Stan B.
Medibank Life see a phone call from a customer trying to cancel as a sales opportunity. A sales opportunity with a customer that is unwilling to hang up on them because they want to cancel.
As a result of this experience I will never buy a Medibank product again.
To assist any consumer who wants to cancel a policy - your verbal communication is worthless and in fact is unnecessary - the cancellation has to be in writing.
Read the Product Disclosure Statement on the Medibank Life Website. Page 8 tells you how to cancel. Please be aware that the 'sales' team add a requirement that the letter also include your full name, date of birth, be signed and dated. 30 days notice is required.
It is prudent to not only post the letter, but email it. Then there is no question about whether or not it was sent.
The email address is (apparently) firstname.lastname@example.org. This email address was (finally) given by the obstructive salesman.
Real Name Yes
Not even one star -- fraudulent activities are rampant even in
I have never heard of Medibank Life insurance policy until today. Realised that they have been debiting my credit card biweekly for 2 years! When I realised that the debit was for life insurance I never solicited, it was devastating. On obtaining the policy, I realised that all the info they gathered was off my Medibank private health cover...How low can they go? On querying, they offered that I must have signed up on line..That refuted, they were on defence mode. Strange policy though...my card was debited for 2 years, I never sighted a policy and apparently, I didn't even nominated a beneficiary and the policy was purchased on a Sunday!
Try cancelling it...They needed it in writing with a signature and will need at least a week for the department to response... What business practice? This organisation cannot be trusted!
Let alone pay out when you die?
I wouldn't even give it one star.
They are friendly and helpful when taking your money but rude and incredibly obstructive when trying to cancel your policy. I called up to cancel and the representative was incredibly pushy about not letting me cancel, he kept me on the phone for ages when I kept saying I just want to cancel. He never said I had to give anything written to cancel. I called up a month later after they had kept taking money out of my account. The next representative was really rude and said I had to write a letter. He never said I had to sign it. So I wrote the letter and a complaint letter to the "dispute resolution manager" requesting the money be refunded. They did nothing to "resolve a dispute", they only informed me that I had to write another letter with a signature. They said they had emailed me a couple of days prior, I check my email several times a day and there was nothing in the junk box either. It seems like they conveniently "forget" to tell you details on how to cancel the policy and don't care about you once you are not paying.
Obstructive and unsatisfactory cancellation procedure
I have had significant difficulty in cancelling my Life Insurance Policy with Medibank Private that I have held for 5 or 6 years. After calling the insurance line, I was told my cancellation request would be passed on to the cancellation team and a return call would be made to my mobile. I have now waited for one week without word. I have had three missed calls to my mobile over that time from an unknown number - calls were missed as the call only lasted 10 to 15 seconds and I wasn't able to answer in time. No voicemail message was left. I have attempted to cancel twice in the past and was talked out of the cancellation by a very persuasive cancellation team member - a decision I regret. I have decided to be firm this time and not be persuaded to continue, but am not looking forward to the pending discussion. I do not appreciate such an obstructive cancellation process. I wonder if the cancellation team are on a performance bonus scheme?
Compregensive in everyway!!
My dealing with Medibank Life have been nothing short of excellent, the service I recieved when taking out my policy nearly 5 years ago was spot on. Medibank Life have helped me and my family deal with a health issue that struck my wife nearly 12 months ago, the process of claiming through Medibank Life was simply and the people I spoke with were all ways supportive during this tough time. I am very glad that I sought cover for my myself and my family through Medibank Life.
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