Bought an e bike from them, very responsive sales team. The sticking point was the after sales care. Once the sale was made the relationship ended as they are not really interested in e bikes. Unresponsive, didn’t reply to emails, were too busy to fix my bike. My bike was in the shop for 2 days and they were too busy to fix it. In the end I called a mobile bike mechanic who fixed the problem in 10mins flat.
Best to buy an e bike from a dedicated e bike retailer like Melbourne Electric Bicycles or Spokes in Abbotford
Helpful ground staff but lousy management
Bought a 29er a month ago and felt that they were more sale-sy in closing the dollar than fostering that relationship.
Rang up asking if they could help me swap the brake cables (from right/front, left/rear to right/rear, left/front) and nice sales rep said sure not a problem. Brought bike down and a different person accepted bike. Upon collection I was told by the boss it'd be 20$. was about to pull the trigger on a 399$ bike bag and this happened in the nick of time. condescending attitude. Taking my business elsewhere.
1) i would exp...
Got Damaged Bike, Poor Customer Support
I received my bicycle damaged and when I told the shop that, they told me that it will get scratched anyway when it will be used as a proper mountain bike. Well, it was supposed to be a new bike, wasn't it? I decided to keep it still but was very unhappy.
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I am not saying here that the whole concept of online bicycle shops is faulty, as I had good experience with some competitors, but please stay away from this shop.
For those who do not want to go in details and have already made their decision anyway here is a quick summary. They have sent me a faulty bicycle, the only way out of the situation, according to them, was to send it back to the shop. After it has been sent back they have decided not to deal with a 'picky' customer like me and just refund my payment and keep the bike to themselves...although I did not agree to this and insisted on them sending it back to me. All of this fun experience took me countless phone calls and emails, a 60 kms drive, a month without a bicycle while they were keeping my money. And to top it up, their director yelled and hang up on me, although I never allowed any rude expressions towards him. Here are some details in the form of fun facts for you: - They have sent the bicycle by Toll IPEC originally, and Toll has lost it. After a week of bicycle just lying around Toll's warehouse I started calling them, then I found out that they could not find it. Because there is no way, according to Toll, to assign a specific time frame of delivery (you have to be home 9 to 5) and they do not deliver on weekend, after they eventually found it (it took 5 phone calls and 5 days) I had to go to Toll's depot which was 30 kms away from my house. Of course, it's not bikes.com.au fault, just my bad luck, but bikes.com.au told me that they always choose the cheapest courier options although you pay a good buck for delivery. - The bike arrived not in the original packaging (I bought Marin Nail Trail 9.7) and it was in Marin Bobcat box with a faulty fork (it leaked air), bent front brake rotor and damaged front rim and seatpost. That was the reason why I sent it back never to be seen again. - When they received a faulty and damaged bike, they denied that it was faulty (they denied that fork leaked air, although I have a document from a bike repair shop to prove it).
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|Category||Online Shops and Bike Shops||Bike Shops|
|Offers Free Standard Shipping||No|
|Offers Repairs & Maintenance||Yes||Yes|
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