Michael Kors Physical store

They are selling not good quality. I compared the sunglasses I purchased from them w/ the sunglasses I purchased from Coach and I’ve noticed a big difference. MK is very light and not good quality looks like grade A not original. I purchased sneaker shoes as a xmas gift to my niece but she wants a low heels but unfortunately they didn’t allow to… Read more

exchange it eventhough I told them that no one told me that there is a certain time to return it and yet still won’t allow to exchange it. Very poor service to buyers.

Michael kors rip off company! – I purchased a handbag back in December now 2 months ago!! At the walden galleria store in Buffalo NY 14225. The associates are rude and they store overcharged my credit card and I spoke to the managers and they couldn't help me they said it's happened before with other people. I should dispute with my bank so I did that. Spent $17.30 to fax… Read more

paperwork about this situation to my bank and they sent me back 2 letters now saying the merchant isn't responding!! My comments get deleted on Facebook cause they don't want customers knowing they are scamming. I have reached out to customers service back in December and they have all the information but I get emails but no fix to the issue. This company does not have there crap together. If they did this would be fixed already. I know I'm not the only one who's had issues now with orders getting paid and never received. They apparently want to lose customers. Fine with me but since I got ripped off i will make it public!! I have every right too! The hassle the headache this has made. They don't care.so they got and extra $88.90. Then add the ups fax for $17.30 i have receipts. So they owe me for that too!

The worst costumer services for Cheap material for a luxury brand – Purchased a pair of sneaker under wrong impression and wrong information from a store sales girl at Michael Kors Perth DFO. It was a mistake I made,thought they sell top good quality product and the sneaker must be genuine leather, but they sell fake leather and cheap material with luxury price. As a counsumer I have a right to get it corrected.… Read more

Following days, went back to store wanted to get refund for a non-leather sneaker I bought, but store manager refused to refund me only accept exchange. So, this is a big lesson. Buying from this store, once they get your money, they don’t care about you anymore and this was very upsetting my shopping experience at MK. I sweared would never ever buy anything from this store again.

Horrible Michael Kors bag shopping experience – The customer service of Michael Kors at DFO Essendon was horrible. As soon as they sold you the bags, the niceness is out of window. I simply wanted a refund for a non-leather bag I bought under a wrong impression that luxury brands would only sell top quality products and the bags must be genuine leather. It was a mistake I made, but I have my… Read more

right as a consumer to get it corrected. MK store manager refused to refund me and even try to intimidate me by calling security simply because I insisted for a refund.

So the lesson is to watch out carefully with what MK offers. Once they get your money, they don’t care about you anymore. It was a very upsetting shopping experience. I would never ever buy anything from MK again and I will ask all my friends and family to boycott this brand.

Cheap material for a luxury brand – I bought a pair of black and gold high heel sneakers and wore them once and the gold scuffed off the bar at the back showing a white plastic underneath. This is a quality issue as I only wore them once. These are meant to be a luxury brand but clearly they used inadequate material, . I won't buy from this brand again as I took them back to… Read more

Chadstone and the staff were rude and lectured me on the damage not being a manufacturing fault. I believe the quality not to be up to scratch, quite literally after wearing them to walk to the park. I'm appalled

If you don’t look the part there customer service is rude and seems somewhat racist – The employees were rude and payed no attention to me as a customer. Made me feel very uncomfortable. I took my money elsewhere  Show details

Bad quality shoes – Purchased sneakers from them only three weeks ago. Worn once and discovered They were so uncomfortable and cut into my small toe. There is an inside seam that it very rough on the shoe and when I checked in store it is the same on all shoes of that design in that colour. The other colour in that style does not have this. The shop assistant… Read more

admitted it was because the style I had chosen was thicker fabric. I am unabake to wear the shoes. The assistant said that “as it was her opinion it was not a fault” that they could not return them. I paid over $200 for these sneakers which I had intended to wear as an everyday shoe given I have had a similar style from another brand in the past and they are very versatile. I even offered that rather than them have to refund me I would be happy to take the same style in the other colour which does not have the internal seam (even though that colour was not suitable). When I said that was not acceptable they advised the Brand Manager would call. I have followed up 3 times and am constantly told she will call me. So disappointing. Not just the quality but the blatant disrespect for me as a customer and they was I was patronised in the store by being told “you just have to wear them in”. As if I haven’t worn shoes in over my last 48 years! These are impossible to wear.

Crap mk smart watch – Wife paid bought mk smart watch and nothing but pain. Need constant charging,won't last 24 hour and also they advertise it as you can make calls from it .also that option not available on it. I tried to contact mk for repair and warranty info about 4 weeks ago and have not replied back . Its sad U pay that much money and no service or loyalty from mk. Show details