Michu Australia

Terrible Customer Care. I have ordered several ceramic cat dishes plus some kitty litter, so it was a rather large and costly order. I have received first order with 4 cat dishes and kitty litter, but my second order with just cat dishes never… Read more

arrived. They have asked me to take pictures of merchandise that I have received, which I did, and I am still waiting for any feedback from Michu. This order is worth $78. I have asked for either a refund or replacement and I have not received any response at all. I will never buy anything from this company again despite the fact that their merchandise is of very good quality.

Worst Customer Service and Incompetent Warehouse I ordered a litter tray and litter from Michu. After checkout, I received an email saying only the tray was shipped—no explanation, no heads-up about the litter being delayed or possibly out of stock. A week passed, still no litter, so I emailed to ask. I was told at 7am they’d “look into it”—then… Read more

radio silence for days.

I needed the litter urgently and had to order it elsewhere. I emailed again asking for a refund. No response.

Then, when I opened the tray, the bamboo lid I paid extra for was missing. I emailed again. On Monday, instead of acknowledging my refund request, they sent me a tracking number as if I’d never said anything. They also demanded photo proof of the missing lid—despite the fact that they forgot to pack it.

Still no response. No refund. No accountability. Incredibly poor service and disorganised warehouse handling. Never ordering again

Take forever to respond to emails Don’t order through them unless you are 100% sure you want the product Good luck trying to cancel the item even 5 minutes after you have ordered it Cannot contact them by phone which seems rather unusual and [Content Removed]

Their delivery partner 'safe dropped' my order without my authorisation to do so - left the parcel at an area accessible to all public. Now the order has gone missing. When I contacted their customer service for a refund or a replacement, I did not hear back from them at all ever since. Extremly disappointing. They don't even have a google… Read more

review page for their store so people actually have no convenient way to check out their service quality or share feedback for purchase experience. Had there been google reviews available, I could've dodged a bullet. It's not a respectable approach to build a buisness without providing platforms for public feedback.