Best Tech I've had for ages
This will seriously save time and labour, also it's cool to have a robot. Used on both wood and carpet floor like a champ. If your thinking of a robot vac get this! We got it as a gift but would definitely pay for it too.
- Verified purchase
Doesn’t work on rugs!
Fault error every time it goes on rugs, customer service response not designed to be used on rugs and carpet although on miele website and product Manuel it says it does misleading !!!
Took it to service centre said the same thing .
Don’t waste your money
Useful little robot
This product is one of the best things I’ve ever purchased! I bought it for half the price during runout and knew that it was exactly what I wanted! I even purchased several accessories on run out. I switch it on 2x a week so that it can pick up all the debris my little “Velcro” shihtzhu x poodle picks up when he heads outside. It collects a LOT of dust and hair and I suffer from pretty bad hay fever. So, as you would expect, this little robot vacuum is something I not only needed, but had to have!
I had an unfortunate situation at fir...st where the remote control was DOA. However, I contacted Miele directly and they sent a new replacement remote control immediately. I received it within days. Talk about top customer service! In terms of maintenance, the handy brush accessories stored at the charger dock really help in cleaning out the hair tangled in the brush roller and little three prong brushes. I also find the bin compartment that collects all the dust is easy to brush out using the brush end. I also just simply wipe out the rubber seal with a wet cloth to clean it up so it doesn’t miss a thing! Maintenance is really simple with this gadget. Upon multiple uses, I find it learns your home and it’s footprint so that it can really map out the areas it needs to clean the most. It doesn’t get to corners well, but that’s why we use our trusty Miele “All rounder” vacuum cleaner to do that job once a week. This contraption is really designed as an “in between”. If anyone uses this as a main vacuum, they would be highly disappointed! ***Note: that is not it’s purpose*** I have a three bedroom, flat land home with two bathrooms, ensuite, separate laundry, large lounge room and music room and it does the lot in one day with a charge in between. It climbs over our wool carpet like a trooper. I do find that the battery on a full charge is enough to accommodate for 3/4 of the house. You just have to leave it to do it’s own thing. It will automatically go back to it’s base if it’s running out of battery.
Not worth of the money
It is pricey ($999) but I bought it because of its brand name, and expecting it is reliable and will do a good job. Honestly, I was very disappointed. The suction is not strong; it is not clever to go into each room to clean, and it did not go back the unfinished spot and continue to finish the cleaning after recharging battery. Not worth of the money!
OK I guess if you also have another vaccuum
I'm glad I have a second vacuum cleaner to fall back on. As automatic vacs go (I've seen other brands working in friends' houses,) It's probably better than most. If only it would get into corners properly, it does not; if only it had the same amount of suction as the Miele upright, it doe not, and if only it could learn to adjust automatically from tiles to carpet, to rugs, of course, it does not. Guess robots are just not for me.
Good little helper
I am happy with the little automated vacuum cleaner. It's quite and goes about cleaning up on it's own. I use it on the tiled section of the house as I prefer to use our regular vacuum cleaner in the carpeted section. All up I'm happy with my purchase. Quality and reliability have been great.
A great hard floor sweeper - but needs some care to keep it running well
The Miele scout has been sweeping our house for a little over a year and we have had our ups and downs.
This scout lives in a house with timber floors, no carpet, no rugs, few steps, plenty of obstacles, furniture it can go under, furniture it cannot. It lives with adults, children, and a dog with shortish hair.
If people ask we call it a floor sweeper, not a vacuum cleaner. We don't have floor coverings and cannot say whether it would be any good on carpet - but its doubtful. It has nothing like the suction of a plug in machine
Whe...n it sets out to clean it does a full 180 degree turn and heads directly away from its charging base. It myopically noses about following a pretty basic plan stopping before things it "sees", bumping into things it doesn't The plan is: straight ahead till hit something, try to go around the "something", turn left & come back the way it came. Basic maybe, but it seems to have no trouble in covering the space its in. Ups
Nice and Convienient, Needs Stronger Suction
We purchased this to get us by during the week. It is a little loud and after a few uses it doesn’t seem to have as good suction anymore. I have noticed it doesn’t pick up much and I’m ending up having to use our larger vacuum after. We use the magnet strip which is really handy and means we can do smaller areas which is great.
Waste of $950! The wheels jam
I bought this Miele robot vacuum for $950 at Harvey Norman thinking I could make life easier by saving time on vacuuming. After the first 2 weeks it started making a loud noise. At Harvey you wouldn't notice it because the showroom is quite loud. The manager tested it and said it's normal. Then 2 weeks later one of the wheels started jamming and it couldn't find its way back to the recharge station. I had stuck on the soft cushiony floor savers also because the vacuum was bumping into furniture and scraping around the edges during the cleaning ...process. So I had it sent back to Miele for repair. I waited 3 weeks and I initiated contact, which the manager said I could pick it up the next day. The vacuum came back dirty and scratched. On the invoice it said they couldn't find anything wrong ...I was fuming! I called head office and waited 15 mins to get through to switchboard, then another 10 mins to be put through to repairs. As it kept dialing I hung up and dialed again. This time I got through to customer service and I told the fella everything I was experiencing. He told me to take it home and test the vacuum then call him back. I was furious and said no I want something done immediately. He told me to hold while he put me through to resolutions. Another 12 mins went by with no response so I hung up the phone thinking my mobile credit would finish and nothing would be achieved. I sent Miele an email and Harvey Norman won't give me a refund so now I'm stuck with a lemon. Lesson learned....purchase a Miele appliance and if it's a dud you get the runaround which achieves nothing in the end!
Great labour saver
A little skeptical at first, however, it delivers, over and over, even if you think there is nothing to pick up guess what it knows better, as you can see from what it deposits in the 'bag' from sweeping a clean floor.
Effectiveness - tiles 100%, wood 100%, carpets 90%, corners 90%.
Quiet can watch tv as it struts its stuff.
Don't really understand the navigation logic, but hey who cares, just do it again, press button.
We are not very hot on vacuuming, this little jobbie has solved that problem.
I guess the question becomes, how did we ever do without it?
Reliable thorough and persistant
We were a bit skeptical about a robot doing the cleaning (including dog hair) but how wrong we were. Once the machine learns the ropes it is faultless. The magnetic strip does not seem that effective in restricting Scout so we just close doors/place an obstacle to restrict its movements. Occasionally we leave a door open and Scout manages to sneak into those rooms as well. We are amazed just what is picked up every day from what looks like a clean surface. Most of the surfaces are wood with a couple of carpeted rooms. We purchased a few Meile products over the last 12 months and we are very satisfied with their products.
The love affair started well ...
I loved this rolling machine for the first month. But now it is so noisy I hesitate to get it started. It must be one of the wheels not tracking properly but all the checking up we've done doesn't seem to support this theory. It's so noisy that I can't use it with the radio or TV on. I keep trying to sort out the problem because it did such a good job when I first got it.
Just love him
He cleans so well, we are amazed at what he picks up each day. He knows his way around the house, he does not knock anything over, he can be programmed to start up each day if you want, we have some stairs, and he stops there and turns around, so no falling down, he is amazing, goes from our tiles, to wooden floors, to carpet, no problems, as with all Miele products, simply the best.
Questions & Answers
Hello! We just bought Scout RX1. First 2 days it went all over the apartment. But then it started to clean half of the living room then proceeding to other rooms leaving the other half of the room uncleaned. How can we fix this?
Hi Joanna, we apologise for the inconvenience of this however we are unable to answer this question at this time. We would like to resolve this with you, can you please contact us on 1300 464 353 or if you believe your machine needs to be looked at by a Miele technician please book a service call using https://www.servicebooking.miele.com.au . Kind regards, Joel.
*Note, the above contact information is for Miele Australia only. To contact New Zealand please call 0800 464 353. For all other countries contact information, please contact your local Miele representative.
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