Miele W 1913

Purchased in May 2013 ($1400, amazing value in comparison to prices today), the machine ran pretty well up until replacement in July 2025. The only problems were the load sensor not working correctly, this prevented spin cycles during normal programming. So often, I would have to do a separate spin cycle to compensate. This started happening… Read more

sometime around 2021 and became almost a constant affair by 2025. The other issue was the quality of washing cleaning began to reduce sometime after 2023. I think the machine was just aging and it started to show in how the clothes were coming out of the machine, it was probably the load sensor also not letting rinse spins to execute correctly during program cycles.

Before 2023, the machine washed clothes reasonably well, although for best results you needed to do the long cycles. This wasn't always convenient due to the machine having no delay or timer functions built in. At 7kg, the barrel was a good size for small families, it became a bit of a pain as my kids became older and larger sized clothes became the norm.

Overall, the effective service life was around 10 years, considering the purchase price, this was a solid return on investment. I do not think there is a single consumer front loader washing machine left on the market that is engineered for service life beyond 10 or 12 years now. So I'll see what year it is when I go write about the Miele W1 WWD164WCS 9kg washing machine which replaced this unit.

had a good run but didn't make the 20 years – This machine has been awesome, but now appears to be doing what many others are doing. Purchased the machine in November 2012 and have done on average 3 loads of washing a day. (Sometimes up to 7 a day). Purchased form Gerry's local store and was told it would last over 20 years. I am happy with it despite it only limping to 12 years of heavy use.… Read more

I will look to purchase another Miele. This machine now constantly fills with water and we have turn water off, and manually drain and spin again. Constantly get technical fault coded and beeps. It has also flooded the laundry floor recently. Anyone want a well used machine?

Water leak alarm on Miele Washing Machine – If the Water Alarm comes on , water will be in the floor panel. It could be a leaking bottom drain hose. Metal objects can settle inside the hose and penetrate from the inside.( after say 6 years) Replacement hose is P/N 5913440 on eBay ex Melbourne. or P/N 06101931 original Miele Top of machine has to come off and left side Panel. Drain water… Read more

out of filter plug in front as instructed in Manual. Recommend to clean mini filters at both ends of inlet hose whilst doing the job. Made a magnetic flexible stick to take out future metal objects before causing damage Good for the rest of the remaining 14 years of expected life.

great reliable washing machine – I can't fault my Miele so far, having had it for about 4 years it has run trouble free so far. It's easy to use and plenty of programs to suit all washing scenarios. Show details ·  1

Oh I hate that infernal machine so much. Will never buy another Miele appliance – This overpriced piece of garbage does not spin clothes properly, so the washing always ends up full of soapy water, and you have to manually drain it and run it on the rinse cycle every time. We thought that by paying more for a Miele we were buying something that would work well for years, but it was a scam. Avoid the Miele brand, it's a rip-off.

Disappointed in this brand and product – We are very disappointed. We have had this washing machine for 8 years. Randomly and suddenly the machine would not switch on due to a faulty power board. It is not financially viable to repair. We expected this machine would last much longer and be repairable. After looking at reviews, we have noticed this is a common fault in Miele washing… Read more

machines (sometimes on younger machines). We have previously been a big fan of this brand, with multiple appliances and we have always used the Miele repair service. We are reluctant to ever consider a Miele product again.

Worst appliance I have ever bought and unfortunately owned – I previously had a Fisher & Paykel top loader for almost 20 years that never missed a beat or had a service call. Wanted to update to a newer model and a front loader. Sales staff told me I couldn't go wrong with Mile and that I could expect at least 20 years from the machine. Firstly the mould that developed around the rubber seal after 12… Read more

months was disappointing. Asked Miele about it and they said its my fault as it must be in a dark and damp laundry with no ventilation and with the door closed. Well that's interesting as it is in a bright and breezy laundry with heaps of natural light and ventilation and I always leave the machine door open when not in use. Anyway after 7 years and out of warranty the entire drum comes off the mounting. Had to push the point with Miele and eventually they fixed it free of charge as a manufacturing flaw. Within months I now have a Technical Fault F53. Upon googling this it seems it is motor or motherboard, both "big ticket" items. Called Miele who advised would have to call out a technician at $179 but if it is not economically viable to fix they will offset the fee on me buying a new Miele machine within 90 days. Well I'm sorry, if the last product only lasted less than 10 years why would i put myself through the very expensive exercise of buying another product that may not last as long as so many other model out there and Miele brag how they are the best in the business. Yes I get people will say theirs has lasted 20 years but so did my Fisher & Paykel for a fraction of the cost. Mile said "oh sorry you had a bad experience, this is not the quality we expect from our products". Well Mile an apology just doesn't cut it. If you expect more from your products and this one has fallen well short, then clearly I got a lemon!! No good-will extended by Miele by offering to send out a tech for free to diagnose the latest issue. Poor form from a global powerhouse, I would have expected more. Sorry Miele times are tough at the moment and I certainly wont be forking out a fortune on another Miele, once bitten twice shy. Left a very poor taste in my mouth

Not spinning water out of clothes, very annoying! – I too have a fault with my Miele W1913. it gets used about 3 times a week. So an average amount, I dont have small children so its not constantly in use. we purchased Miele thinking if we pay more, we get better quality, pay a premium price and get a premium product. Like all the other reviews on here, disappointed in this product. At the end… Read more

of most loads, the washing needs to be put on the “spin” cycle again, sometimes it takes 3 turns before the water comes out of the washing. Ive got the book out on more than one occasion and followed the trouble shooting. Yes machine is level and balanced, yes the pipes are clear. Very disappointed because its sold as being built to last 20 years. Its more effective money wise, to probably just buy another machine. $179 for callout plus whatever parts are going to be. Then based on other reviews here, I can probably expect something else to break electronically on the panel soon. Very disappointing when they advertise as being built to last 20 years and charge a premium for this claim. The service call out fee of $179, like the price of the machine in the first place, is over priced

Best quality machine we have ever owned – We are totally satisfied with the machine. After so many previous machines that seemed to have built in obsolescence, we decided to lash out and buy a top of the market machine. This machine has confirmed that if you want quality you may have to pay a little more. The machine is made in Europe, not china and the end product reflects the… Read more ·  1

difference. After 3-1/2 years coping with all we could through at (in?) it we get the feeling it has many years left in it yet.

don't be suprised if your Miele breaks down – My Miele machine was very good in that I am more than happy with the wash quality.The problem lies in the electronics. The panel lights display went out so I rang the appliance service man who Miele have out sourced here in Geelong and from what I described over the phone the electronic panel is the problem. They don't even make the part any… Read more

more. Even if they stocked the part it would cost $500 to replace excluding labour and call out fees . For a machine only five years they must not expect the mahine to break down. Talk about been tested for twenty years. There is only two of us so the machine is not over worked. The customer service was only average and I was shunted to different departments and 45 ninutes to try to resolve the issue. I wanted Miele to give me a complimentary extended warranty but no go. To finalise my experience I expected 10 Years at least as the motor is guaranteed 10 years. Any one buying a Miele can be rest assured that they wash well but again I stress you don't know how long the electronics will last. DON'T EXPECT 20 YEARS THOUGH.

Terrible! $1499 paid and total failure of power at 4 and 1/2 years old! – Another expensive Miele washing machine going to the dump. I was led to believe that by spending more on Miele we would be getting great customer service and that Miele would stand by its advertising that products are tested to last 20 years. I have had cheaper machines from other brands and on average they have lasted 12 or so years, so I… Read more

expected that this machine would live up to its advertising and last me close to 20 years so was worth spending more on. Instead it has completely failed after just 4 years and Miele say I have to pay to have their authorised service person look at it at a cost of about $179 just for a call out fee, let alone the possible $800 it would cost to replace the power control unit. This is despite me telling them of the other reviews that say they have had exactly the same problem with this model, the power supply just ceasing. There is obviously a fault with this model and yet they will not take responsibility for it. No thank you, I have just purchased a new washing machine for $729. It is ridiculous to expect us to throw away up to $1000 for repairs to a washing machine that cost $1499 just 4 and 1/2 years ago when I could spend much less money on a purchasing a new washing machine! (Definitely not Miele ever again!)

My order confirmation says "The Miele motto of 'forever better' is stringently applied to everything Miele approaches; not only to the Miele product itself, but also to the standard of customer service you receive and the personal conviction of Miele employees. We trust that you will be well satisfied with your purchase."

Don't believe them! The customer service you expect is not given as promised, and they do not stand by their products as they lead you to believe when you purchase. I am disgusted in Miele's behaviour and basically non existent customer service once it is out of the 2 year warranty. They have lost me as a customer.

Love my Miele Gentle on my Clothes – 20 minute wash Very reliable Quiet I can hear it when spinning only Does not spin towels enough sometimes I think I put too many in the bowl Just hit spin only and all is fine Miele is worth the extra money I love that they install also so you know that all is well Lovely installers  Show details

Incredibly Disappointed – Purchased our Miele exactly 3 years ago and have already had to put it on the scrap heap. In September 2016 (less than 2 years old), the machine broke down and required a new power control unit. Luckily the machine was still under warranty so the $700 parts and maintenance were covered. Still, the alarm bells were ringing when an expensive… Read more

machine requires a major repair with its first 2 years.

Last month, the machine showed an F53 fault and was repaired (outside of warranty) for around $300. This week, the F53 fault showed again and we were told that the machine needed a new motor - this is a machine that is JUST 3 years old. Price of the motor - around $700

If I thought this repair would enable the machine to last me another few years, I would get it fixed but I no longer have faith in the brand.

Went shopping for a new machine last night, told the salesman "show me anything but a Miele".

Needs new motor after 4 years – My Miele W1913 had error F53 and needs new motor after just 4 years. Apparently it happens with this model. Don't buy. Serviceman says not made to last anymore. Service cost from Miele Aust ridiculously expensive considering it's their motor that had stopped working in such a short time. You would think they would want to fix it not just make more profit from their faulty product.  Show details

GREAT machine - sturdy, I gave 4 stars initially ... down to 2 stars in this July 2018 update after – Expensive BUT GREAT solid machine. It does not wobble and "walked" across the floor. Wash clothes really clean. Great selection of temperature from 40 to 90 degree. I usually use 60 degree for bed linen - to kill the bed bugs etc. otherwise just 50 degree for everyday washing. I accidental turned off the press button on/off switch and thought the… Read more

machine had died, that was 3 months out of warranty. Ph Miele, they were HELPFUL and WILLING to honor the warranty. Extremely happy with it.

This is an update on 5th July 2018 - machine developed problem that the "Water-inlet" which needed replacement. Miele Services was hopeless to be contacted via the 1300 ph line. Used Master Appliance Services. Cost $500 for the repairs and part. Could have brought 3 cheap machines. After a lot of emails, and a paper letter to the GM, Miele offered to pay approx 76% of the cost.

Great for families – My Miele front loading washing machine is the best washing machine I have ever had. I have had a top loader for years but decided to go for a front loader the best decision I have ever made. My machine cleans the clothes a lot better than a top loader. It doesn't leave fluff on my clothes, it also removes pet hair which is fantastic if you have pets. This machine is very quiet and I have to check and see if it's on. It is well worth the money.  Show details

Great product with great Service – We bought the Miele when our last washing machine died. Ours is silent to run and a great job washing. We were so impressed with the Miele product & service along with free delivery, that we bought a dryer and stacking kit now we are set in the laundry for 20 years.  Show details

Love it – Love this machine. It's options for fast washing, suit me, it's easy to use and cleans beautifully,( long washes are ok if I have time.) It is quiet. Spins towels well, an important feature for soft towels. A little confusing when it locks unexpectedly, leaving me to wonder if I need to ring an electrician! But it usually resolves itself.  Show details

Machine did not last as advertised and service needs improvement! – Our Miele washing machine broke down after 3 years 5 months. The washer can drain only but not turn, beeped and displayed Technical Fault F53 - possible Motor Carbon Brushes worn out. We thought Miele washers should last longer. Rang Customer Service four times, every consultant (except one lady) does not know what is F53 fault and told us that… Read more

we need to pay $175 for a service call to determine the fault. After two days of research for possible course of actions, we decided to make a service appointment on 15 April 2017, but the earliest appointment available was 3 May 2017. That's 18 days wait - too long! We will need to buy a Bosch washing machine for the time being. On reflections, I also remember when we first bought the washing machine and dryer package, Miele delivery guys left in a hurry and did not set up nor level both of the machines even though we have paid $50 for the service.

Love Miele. Cannot fault product or service – I love Miele products. Cleans well, treats clothes gently, is quiet mostly and the service is perfect. I had a dumb question (I was new to front loaders) and a service guy came out, explained, all no charge.If I could do it over, I would buy a Miele Dishwasher too.  Show details

Never failed – Will be 15 years next month! Bargain, even with the higher price tag. Show details ·  1

Never misses a beat – We’ve had the machine for 8 years with family usage. It’s been without fail. Loving it. Show details