Miele W 3725

Was great when purchased but not over time – Similar experience to other reviews on here. Was a great machine when we first purchased. It actually cleaned our clothes! We forked out the money believing it would last up to 20years. At 13years old we are having problems with it. Had a tech out only about twelve months ago and booking process was awful. Expensive call out compared to other… Read more

brands. Fixed problem but now having lots of issues. Drain fault (not all the time), water still filling machine once cycle has finished (need to turn tap off at wall) even when we turn the power off to the machine. Sometimes the short cycle is taking up to 45 minutes as it seems to get stuck. Now fault F184. As I know parts are expensive, call out process in not great I am thinking maybe it is better to cut our losses and go and buy a new machine. Potentially for the price of a repair I could purchase a new current washing machine that would wash as well if not better than 13 year old repaired technology. I am disappointed with Miele service and hesitant to purchase another one as I have just had a bad experience with a new Miele dishwasher. Should have gone with another brand.

Definitely not "Forever Better" – I would not recommend. We paid a lot of money for this washing machine expecting it to last "up to 20 years." It cleaned really well and the shirts and the silk wash cycles were handy. Spun clothes very dry which made drying much quicker. But it was quite noisy and lacked a delay start feature, which even our old F&P had (despite being 1/2 the… Read more

price and lasting for 15 years). I am really disappointed as it only lasted 7 and 1/2 years. We paid a lot expecting we would get a reliable well built long lasting machine, sadly Miele, hasn't lived up to these expectations. We had to replace a rubber rim after 3 years ($220 for repairs) and then after 6 years the the electronic sensor died, which cost $650 to repair. Last week it stopped working due to an F53 fault. Miele kindly sent a repair person out (without charging, normally costs $176 for call out) who assessed it and said the brushes are worn so the motor will need to be replaced, which will be at least $800. That would mean I would have spent as much as I had paid for the machine, in repairs, in less than 8 years of use. They offered a 20% discount to buy another machine, but I would never buy another Miele, they are so expensive to repair and not worth the inconvenience and cost. Definitely not Immer Besser (forever better) as their marketing tag claims!

Did not last 20 yrs – Our machine lasted 11 years only, and originally cost AU$1800. It was repaired three times, and this week it was condemned by a Miele technician who said the motor had burned out [about $800-$900 to repair, with months of waiting, so not worth it]. It Like others on here, we were expecting 15-20 years out of it. It seems many people have had the… Read more

same experience - 10-12 years and the machine dies. We are not heavy washing machine users - 3 people, no overloading or misuse of the functions. We liked the machine - the buzzer, fast spins very occasionally, cold cycle, solid build, etc. So a motor failure, rather than replacing the brushes which were in good condition, was a great surprise. We looked as ASKO and Miele, and ended up with a European stock Miele WCD 320 for AU$1600. We will see.

I love mine its now 12 years old! – I use mine every day, sometimes two to three loads and it runs perfectly. Never had a problem with it and love it. Use Norwex washing powder in it and it cleans the clothes perfectly with that. Have used other powders with it. Only thing I wish it had was a timer delay but when I replace it eventually with another Miele that is one option I will go for. Just bought a new Miele tumble dryer being delivered next week. Love Miele.  Show details ·  1

Miele: Infuriating lack of service – We purchased this W 3725 about 11 years ago. It has ceased working. The buzzer goes off and the screen flashes an error message. The manual says to call the service centre. After numerous attempts I get through only to be put on hold and then cut off after 12 minutes. 2 emails generate auto responses and a promise that Miele will be in touch soon.… Read more

Meanwhile we have an expensive white cube sitting idle and a family's laundry piling up. The Miele website boasts: Longevity is the ultimate sustainablilty. Perhaps Miele has a different measure of longevity to us.

Meile W3725 – After 10 years we had some issues with our machine which were very efficiently rectified after speaking to Meile and having a service call. Extremely satisfied with the response from Meile. Show details

W3725 Miele washer – Not sure if its worth the extra money in the purchase price to buy these products - we had same issues with our Miele Microwave too and threw it in the bin at a young age after expensive repairs. I am happy however with Miele's response in offering us a discount on the price os a replacement unit. We did not take up the offer and bought another brand, but it was still something at least from Miele. Show details

Fantastic machine, living up to the Miele name – I bought this washing machine in 2008 and still cannot fault it after 15 years. I have never had a service call on my machine. It is used most days, and on weekends it often does 3 or 4 loads a day. I had an issue with it not draining properly about 6-12 months ago, my husband cleaned out the water filter and it's working perfectly again. I hope… Read more ·  1

it continues to last a long time. I love the range of wash options, 2hrs for cottons, 1hr 15mins for automatic and 30 mins express along with silks, delicates, wool, denim, outerwear etc. There is an option for every load. It can fit a lot in it, especially for a 6.5kg machine.

Not what we we hoping from a Miele – When we bought this machine 12 years ago for $2199, we were told it would last years, however I would have expected more than 12 years from a well cared for upmarket Miele machine Miele Serviceman said we used it too often on the express cycle and the back of the drum had corroded (not worth fixing). Thought we were doing our part to help the… Read more

environment and no one had told us not too (nor was this stated in the appliance book was). Really feel let down.

Early failure of Miele W 3725 – Paid a significant premium to get a washing machine with stainless steel tub and suds bowl, only to have it fail after 10 years due to corrosion of other internal parts. Repairs would have cost the same as a new machine, so not an option. It ended up as a "well engineered" throw away, with the same life as a much cheaper construction. No empathy… Read more

from Miele, who blamed us for using too many cold washes. Some re-engineering is needed to make sure all of the construction is in appropriate materials, not just the bits they can use in their advertising spiel.

Good washing mashing machine just didn't last as long as expected – This washing machine was good while it was working but didnt last as long as we expected for such an expensive machine looking at the reviews our model may not have been as good as others my parents have one much older and still working very well

Not a good machine – Not a good machine, avoid! We have had constant issues with leaking and vibration. Multiple visits from repairmen and we have now given up on it. Won't be buying another Miele after this experience. Show details

Overpriced and no better quality – Ours lasted 7 years before circuit board died. Only 2 Miele repairers in our area who can fix and both booked out for weeks. Parts and install at least $639. We didn't pay over $2000 for a machine to only last 7 years and for parts to be as much as a new machine. Don't waste your money because you certainly won't get any more value for the price you pay!!!  Show details

Very fast and efficient, energy saver, water saver, garments saver quiet ....absolute happiness – Very fast and efficient, energy saver, water saver, garments saver quiet ....absolute happiness We use it almost every day and it just keeps going the performance is amazing. I recommend it to our son and he bought one as well and have the same experience as us. The price is forgotten soon after you are using it for some time.  Show details

Fantastic – Have had for 3 years now and find it excellent. We went from top loader to this and have loved it! It has options for short washes and does an excellent job washing clothes. Nice and quiet, you can also reduce the spin and washes delicates beautifully. Can be opened on most cycles if you forget something. Only possible negative is the load size… Read more

does vary with the cycle you choose but we have a family of four so separating the colours means the load isn’t usually too big.

Awesome washing machine – I love my Miele, I have 5 kids and I'm always washing, I found that by using the Miele powder and fabric softer I get a better result, this machine is quiet and spins my clothes well, minimum iron is the cycle I mostly use, great machine I highly recommend  Show details

Haven’t had a problem – Haven’t had a problem with this machine. It does take a while so I use the short setting. Have always used Miele due to their reputation. Did cost a lot but worth it. Will probably last a long time aswell so I’m glad I purchased it. Would highly recommend this brand  Show details

Fantastic machine – We've had our W3725 since early 2009, so over 8 years. It has never missed a beat. Does a great job with all the different sorts of loads we put in it. Love that it is smart enough to weigh the load and test absorbency to adjust the amount of water and the length of the cycle - saves on power and water. We have the accompanying condenser tumble… Read more

dryer (T8423C) sitting on top of it, and it has given similar service - excellent results and not a single problem. And the condenser aspect of the dryer is really good - no more wet walls, windows and ceiling while drying. Would highly recommend both these machines.

If it's well engineered, it's beautiful – We have had ours since 2011. It's been a beautiful, flawless piece of machinery. Totally intuitive to use. We both still enjoy using it after 6 years. Cleans the clothes perfectly and feels rock solid - it's never done a thing wrong. We would still like to get an accompanying dryer, but the reviews scare me. I am also scared of repairs if it doesn't make its claimed 20 year design life, but none needed so far.  Show details

My Great Machine – I have had this Washing Machine for nine years and its the best Machine I have ever had. It washes very clean and without having to use a spray on stains. It is very gentle on my clothes and spin dries really well. Unlike my previous Washing Machines I have not had to have a service call My favourite features are the cycle that I can use when I… Read more

only want a short wash. I once put a paper towel in with the wash by accident and it came out in the full piece not even torn. It is a very quite machine..

Don't Buy This Brand! – We have had our Meile w3725 for about 3 years. It worked Ok to start with but now won't spin clothes very dry. That is, clothes come out of the machine soaking wet. This sounds like a common fault. So much for buying an expensive German brand! It also has stopped a few times and won't empty. The instructions for when this happens is to undo a… Read more

plug on the lower front panel and drain water out into a shallow pan which a real hassle. This is all for a button or hair clip sitting in the filter. Our old top loader lasted for over 20 years with very little trouble. Don't buy this brand!

Have Had This Machine About 4 Years – I bought a Miele w3725 washer. Have owned it for 4/5 years. Was fantastic to start with. Then it wouldn't spin properly, had to take it to the service centre to get repaired which is 45 minutes away, so inconvenient. They had it for a few days only to tell us nothing was wrong with it. We still had to pay. We got it home and no different. As I had… Read more

no way of getting it to a service centre, I got a local repairman to look at it, he tried to get help from Miele but they wouldn't help absolutely useless they were. It doesn't go at all this is not good enough we are out of pocket $2100 plus what we have spent on repairs. It is just one heavy piece of scrap metal, please everybody if you want value for money DON'T buy this brand. I would never buy a Miele product again and would never recommend it either. The old fashion twin tub washer would have been better than this piece of junk. I only rated it one star because it was impossible to give it zero stars. We were told by Harvey Norman staff it would last 20 years like my old kleenmaid, (wish I bought another Kleenmaid instead). Miele service is terrible.

LEGALLY ENFORCABLE REPAIRS OUTSIDE MANUFACTURERS WARRANTY – For all of you that have any sort of equipment or product that has not lasted as long as you expected, I strongly suggest you do a Google search on the following phrase and read the ABC commentary - "BROKEN BUT OUT OF WARRANTY". If you expected your washing machine to last 10 years and it only lasted four, then you have the law on your side. Just… Read more

make sure you stand your ground - I have recently had a 3 year old stove and a 3 year old iPhone repaired at no cost to me after I argued about my expectations about longevity - the vendors initially denied knowledge of the change in the Jan 2011 law but I persisted and eventually they acknowledged its existence and came to the party. Good luck.

Don't buy Miele – I agree with the other reviews panning the W3725. In fact our circumstances are identical.to some. We bought the W3725 in 2011 thinking it would last 10 years. Now it needs the pressure switch panel replaced and would have cost $670 with the service call. We can buy a new cheaper machine for the same price. But thats not all. We have a… Read more

house full of Miele appliances. The gas hob has never worked since new and has been repaired several times under warranty and 3 times paid by ourselves. It still does not work.

Don't buy Miele !!!!!!!!!!

The dreaded F53 error - had to buy a new washing machne - it wont be Miele – Had the washing machine for about 8 years, very noisy and yesterday we got the now infamous F53 error. The code could mean a number of things and after talking to a service guy we could be up for anything from $500 upwards to get it repaired. Needless to say we are buying a new machine and it wont be Miele

awful – we have had our Miele just over three years and have had so many problems it completely broke down on us and now it has started shacking and I am not talking about a little rumble it bangs and crashes its terrible. we went to miele and it took over 5 months to resolve the first problem they were not helpful at all. I am confused why they are so… Read more

expensive. I would highly avoid buying this machine. my mother in law has a miele and it is still going strong after 12 years I think the 3725 has a major fault and please don't buy this model

Disappointed – This machine is 4 months out of warranty and has been diagnosed with a faulty power board. We paid $2000 for this washing machine and made the mistake of not purchasing an extended warranty, thinking that Miele claiming to have excellent customer service and their products lasting 20 years. We expected it to last at least 10 years, but it lasted… Read more

3 years and 3 months. Customer service was poor - the technician was an undermining arrogant pig, after dealing with 4 customer service operators, only 1 was professional. We were going to be charged $600 to pay for the repairs - I would have thought they could at least meet us half way, but no, they really did not care. So rather than spending $600 on poor service, and no warranty, we have decided to go with a BOSCH for the same price and 3 years warranty. Will definitely extend the warranty this time. Very unhappy and am hoping that we won't go through the same thing with our miele dishwasher and vaccumm. Very unhappy. When it worked it was a great machine. It suddenly stopped working after 3 years and 4 months due to a "faulty power board"