Millboard

We have had MILLBOARD since 2012, they looked great for the first 12 months, then the wear started to show, dirt was difficult to wash off with soap and water and you can’t use a pressure washer on fibreglass composit. By year 10 the pattern had totally worn off. The price being 4 x times if not more than quality hardwood is an absolute CON. My… Read more

husband whose a landscape architect tried to claim 10 boards on the 20 year “warranty” at the 12 year mark. Their “20 year warranty” is a lie. All claims were rejected as stated below. As they state themselves, they expect the pattern to totally wear off. Buy REAL HARDWOOD and use lanotec or ORGANOIL both sides to protect the wood. Just don’t treat yr wood with and garbage from bunnings, these sit on top sealants dry wood out causing the surface to peel and crack.

“I spoke with our team regarding your claim.

Based on the date the boards were purchased, the level of wear and tear shown is within the typical range expected over time. As such, the issue does not fall within the scope of the product warranty.

Therefore, we will not be taking any further action on this case.

If you have any questions regarding this assessment, please let me know.

Many thanks.

With gratitude, [Name Removed] CONCEPT MATERIALS”

My rating is based on the company having a warranty that apparently guarantees the product won’t split or show fibres for 25 years - but when shown photographs of the product surface that is worn so badly it is showing fibres after 13 years, says that is normal wear and tear. Sure, 13 years isn’t a bad life for a deck, but it’s not what is advertised and not what you pay for.

Has pros and cons – I purchased and installed our spa deck myself, so now I know a lot about this product. I want to give it 2.5 stars purely because the cost at almost 4x natural timber is it’s biggest con. The deck board top surface is nice visually and is great to walk on barefoot. It is reasonably soft and can be damaged easily on the long edge. It does get hot… Read more

in the sun and will burn your feet. We opted not to use the edging products as the price for deck snd facia boards were already high. Millboard is designed to use edging boards everywhere to get the best look and wearing. This meant we had exposed cut edges. We used the touch up paint but the colour isn’t quite right and cutting the material doesn’t create a smooth surface. The boards do vary in dimensions also which for the cost is not value for a manufactured product. It is easy to cut and fix, but keep force on the board and screw while fixing as the boards can lift. The top colour and surface is good quality but the long and short edges do vary in painting quality. This is why your almost forced to use edging boards. It is easy to clean and doesn’t seem to stain. This is why we chose it for a deck surrounding a spa. I would not use this product again at the price. If it were 1/2 the price I would give it 4 stars. Not vaue for money.

Is this a joke ?? – This stuff is rubbish. Within months of being installed the allegedly hard wearing surface, which looks like rubber paint when you see cross section, started coming off and exposing the ugly yellow fibreglass base. After a couple of years, pretty much had it where fully exposed to elements. Attempts to claim under warranty have led nowhere, with… Read more

arrogant dismissive response from the distributor who told me the yellow showing through 'was part of the look'. Although he took photos and advised he would send photos 'back to Britain' to the manufacturers after coming to my home to pretend to be helpful. So why send pictures if there is nothing wrong? Told me 'to keep it clean' Ahhhh, pardon ! Its meant to be miracle product with no maintenance !! Again and again I have asked for the 'paint' that is used to paint the ugly exposed yellow end cuts to try and cover the exposed fibreglass. I am just ignored by these arrogant rip off merchants. Utterly disgusted with this cheap garbage that cost an absolute fortune. Should have gone with the other product I was looking at. So to those who have provided 5 star reviews, see what you think in a couple of years. Purchased from Carrolls Timber Raymond Terrace, who also recommended the installer who did a pretty ordinary job. Both Carrolls and installer have washed their hands to help. Carrolls 'highly recommended' this rubbish, so beware of the dodgy sales pitch !! Ohh, it is so 'soft' the spacing between the joists has to be 400mm, not the standard 500mm. And if cut into shorter pieces, bows under weight. And cant be attached to metal joists, so for fire prone areas, you have to have metal joist, then attach timber joists to the metal to screw in the planks. If you need to take the planks off for any reason, good luck, as the screws are deep with a very small head that are meant to be covered by the 'soft' structure of these boards and arent able to be screwed into metal. Just garbage.