I emailed Andersens to ask for their advice as our 5yr old carpet was starting to stretch and bunch up. Manager Jared of Andersens Burleigh Heads contacted me within days. Jordan came and fixed our carpet. I highly recommend Jared and his team for their fast response and excellent service. An honest business.
Exactly what we needed for our household
We are very happy with the service we received instore, the man who measured up and the crew who laid the vinyl. We even received a discount for being RACQ members.
We had vinyl planking installed, and the customer service in store was amazing.... in fact it was because of their welcoming atmosphere that won them the job even though they were a little more expensive than competitors. BIG THANKS to Jeorg and Nat!
The installer was great on the initial days, but days later when he was called back to fix a few little things that were not right- he was rude and peeved off. He did fix these things, but he also left a big glue smudge on the vinyl planks in our hallway which I am still trying to get rid of over a month later.
However with that said, overall the end result is great quality and would still definitely recommend Andersons.
Don’t relay on the guarantee, terrible service!!
We had paid just under $14.000 with Anderson’s Tamworth in 2015 and have had nothing but problems from the 1st day when they laid the wrong colour vinyl tiles down, I came home to grey flooring instead of timber we chose and when I complained they said it looked better than the colour we picked, I said we wanted the timber we ordered so they had to pull the tiles up and do it properly. Then I found sideways tiles cut to fill in corners, (as pictured) then the tiles lifted and I called, they came and said it was the warm weather ect, but after r...esearching I found the tiles had not been given space for movement so they buckle when it gets warm as they were not properly installed. The franchisee responsible has since finished up with Anderson’s and won’t honour any guarantee, as we found out when some shutters he installed had issues he refused to fix the problems, and Anderson’s told us as he put them in he had to fix them. This has been a nightmare for a hardworking family who just wanted to renovate our home. We don’t recommend Anderson’s as we believed they would look after us, but we still have ongoing issues with our flooring to this day.
This company post all over the net price match guarantee and best price is a complete lie if you want a decent job and great price dint use this company
No follow up
These stains started appearing on our newly laid carpet, three years ago. Nothing has been spilt, these rooms are closed off most of the time. Andersen’s have looked at the stains a number of times, even sent out a inspector but they never follow up with us. We get it cleaned, they go away and then come back. We spent a considerable amount of money on our carpet and it’s awful. We don’t have any kids living at home, just the two of us and are very house proud so to have this happen has upset us. We just want it replaced by Andersen’s.
Amazing and outstanding services - NORTH LAKES ANDERSENS
I would like to thank North Lakes Andersens for their excellent services in installing both our shutters and curtains. Shutters were installed first, great quality, giving that classy look. Now, the curtains with the help of Allison brought everything together. Allison was very helpful, understood what was discussed helped in getting exactly I wanted. She made everything easy and I could tell she knew her job very well. Installation was easy and quick and the finished look- impressive!
I would recommend North Lakes Andersens to anyone who needs services like that and yes, I would use them again if I ever needed something done.
Great product, excellent staff
Staff (especially Daniel) at Ipswich store were excellent. Explained everything and always happy to help. Installation was quick and professional and all done for a very competitive price. Highly recommended.
Contacted Maroochydore store for measure and quote, they wanted me to go to their store (hard to measure our rooms in-store). Said they couldn't to come to us (no vehicles) and referred us to their Noosa store, who made two appointments and failed to show up to either and no apology or even contact.
After a Criminal smash a window and contaminated our carpet and stole our prized possessions
Caloundra Andersens staff were caring and extremely help full, the quality of care and assistance were above our expectations with no pushy sales people just smiling happy people that made us smile and happy after our loss.
We cannot speak more highly of the staff.
The carpet was laid on time and so well by Peter the carpet layer.
Thank you andersens
Good product but customer relations let them down.
We were advised that our carpet was being installed between a 7 30am to 9 30am time slot and we made arrangements to suit. When the carpet layer hadn’t arrived by 9 am and no call from anyone, we rang the Burleigh store only to be told that it would be after lunch. So there went the morning...
We then had a call from the carpet layer this time saying he was on his way. The time was 11am. He was very courteous and was under the impression that Andersens were to call us and let us know.
Anyhow, the carpet layer did a very good job and we are ha...ppy with the carpet. But lack of communication soured the experience a bit. Lesson for the future. Make sure you confirm when they’re coming the day before and that morning if you don’t want to be sitting around wasting precious time.!
Great product, great service
It was a great experience having timber floor done by Andersens Helensvale. I email them and Gaylene measured my house and quoted on the same day. Mark who installed them was very professional, neat and tidy and did an excellent job in a quick amount of time he did it.
Excellent customer service
I recently had to have two seperate properties carpeted, I was fortunate to have Erica from STAFFORD as my rep she was very helpful and a pleasure to work with and will definitely use this store and Erica for further work
From the minute I walked into the showroom I had a great experience from Terry. He was very informative about the products. My room was measured and quoted on the same day, and laid just days later by a very polite and experienced layer. I would highly recommend Anderson’s at Burleigh.
Lately I have been very disgusted with lack of service and follow up from local business, but recently I had occasion to need new carpet and went into Anderson Atherton, and I am ever so pleased I did. The service in store, the time promised to measure and quote, the phone calls setting up for the laying, were all said and done on time, on price, and all with pleasuring phone calls. I could not speak highly enough of the service and attention I received from Andersons Atherton. The carpet I had laid is the most beautiful to walk on walk on. This is the third time I have purchased something from Anderson and each time the experience has been wonderful. I wish ALL businesses had Anderson work ethic.
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Questions & Answers
Hello, I am overseas, do you have another phone no? 13 numbers cannot be called.
i would like a quote on some carpet.
Hi Gaille, if you would be able to let me know the nearest suburb to the property you are enquiring for I can give you their direct number.
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