Andersens

Matt from Andersens Loganholme was great. Worked out a better way to lay carpet in an odd shaped lounge. Brett did a great job laying the carpet. Very nice people to deal with. Punctual and efficient.

Cory Usher from Andersens Aspley did a fantastic job of measuring up for our new carpets. His advice on helping us choose the correct carpet colour and pile thickness was spot on. The job was organised to perfection. I can highly recommend the team at Andersens Aspley. Show details

We had carpet laid in two of our bedrooms downstairs. Andersons Loganholme were fantastic from start to finish. Rooms were left clean and ready for furniture to go straight back in. Service was amazing would highly recommend Andersons Loganholme. Show details

Excellence – Andersens handled my requirements in regards to flooring very professionally. The process of laying the flooring was done to perfection. With cere and quality Show details

I just want to put out a great thank you to all the guys at Andersons that made my purchasing a carpet such a great experience. I had a new kitten that unfortunately for the first time urinated in my bedroom - I had it cleaned professionally, I… Read more

bought the best product on the market but nothing worked. So I called in the carpet specialists that had originally laid my carpet about 5 years ago - they came in and measured the room and within a week they sent some identical twins out to lay it - they were so professional and polite and didn't complain at all about my naughty pets and the carpet is a success. I can now sleep confidently and odour free - it is a bliss. Thank you again to this company.

Just had more flooring layed by Andersen's Morayfield..excellent job. The 2 boys that came were so respectful..left my place spotless as well as a great job done. Show details

Great job, 4 bedrooms done efficiently with no fuss. Old carpets were taken up and taken away. The two carpet fitters were courteous and respectful. Very happy with the job and would happily recommend Andersens Jimboomba. Show details

We had used Andersens at Aspley some time ago for timber flooring. Excellent job. We decided to use them again for carpet when friends used them to do their house. As in the past and now again they did not disappoint!!!! Right from the get go, meeting James at Aspley Store then again at our TNHS, the care and attention he paid to us was excellent… Read more

and very comforting. Getting new carpet is not easy and requires quite the collaboration between carpet layers home owners and the store. Andersens made it seamless. We hit the jackpot with our carpet layers Josuha and Sharn, absolutely outstanding. The job was done with minimum fuss. As the home owners we made sure all rooms were clear of household items so as not to hold up the job. Would certainly recommend Andersens for any kind of flooring!! Thanks everyone at Andersens Aspley.

I rarely leave negative reviews, but unfortunately my experience with Andersens Ipswich has been extremely disappointing. The biggest issue was the quality of the workmanship. The installation was carried out by subcontractors rather than in-house installers, and the finish was well below the standard I expected from a company with Andersens’… Read more

reputation. There were numerous workmanship issues throughout the installation, particularly on the stairs, including poor joins, visible gaps, misaligned stair nosings, rough finishing, and untidy painting. Even Andersens eventually acknowledged several major defects and agreed that parts of the installation needed to be replaced.

I was originally advised the installation would take around 3 working days, but the entire process ended up taking 6 days, including rectification. This caused unnecessary disruption and delayed our move-in plans.

What disappointed me further was the rectification process. The owner and another staff member attended the inspection and appeared quite defensive, repeatedly telling me that the work was “good” or within an acceptable standard. However, after inspecting the defects themselves, they acknowledged several major workmanship issues and agreed to replace those sections. At the same time, they maintained that many of the remaining minor defects were acceptable and did not require further attention. While the major defects were rectified, a number of the minor workmanship issues that I raised were left unresolved because Andersens considered them to be within an acceptable standard. As a customer paying for a premium installation, I simply expected a higher level of finish.

To make matters worse, despite acknowledging the quality issues, Andersens still sent the same subcontractor back to carry out the rectification. After seeing the original workmanship, I had expected someone with more experience or a different installer to complete the repairs. Using the same contractor again significantly reduced my confidence that the problems would be properly resolved.

During the installation, the subcontractor also mentioned that they do not do much work for Andersens anymore and that this job was mainly because they were able to install the stairs. I have no way of verifying the reason behind that, so I won’t speculate whether it was related to workmanship or something else. However, after seeing the quality of the installation, it certainly left me wondering.

Another disappointing aspect was the lack of customer service after the problems were identified. At no point did Andersens Ipswich apologise for the poor workmanship or the inconvenience caused. There was also very little proactive communication. Throughout the process, I was the one who had to repeatedly contact Andersens to follow up on defects, rectification, and progress updates.

What surprised me most was that, while rectification work was still ongoing, Andersens requested the remaining payment. I had already paid a 50% deposit upfront, and my understanding was that the balance would be paid once the defects had been addressed. I have now paid the account in full, but that should not be taken as an indication that I was highly satisfied with the workmanship. I made the final payment because the major defects that I had raised were eventually rectified, even though some of the minor workmanship issues remain unresolved.

I chose Andersens because I expected professional workmanship, proper quality control, and accountability. Instead, I spent weeks inspecting defects, documenting issues, arranging inspections, and chasing updates for problems that should never have occurred in the first place.

As a result, we have decided to engage another flooring contractor, at our own expense, to rectify the remaining issues. It is extremely disappointing that after paying a premium price for professional installation, we still need to hire someone else to achieve the level of finish we expected from the beginning.

Based on my experience, I cannot recommend Andersens Ipswich. If you’re considering them, I strongly recommend asking who will actually carry out the installation, whether they are employees or subcontractors, and what quality control process is in place before the job is signed off.

If ProductReview allowed a zero-star rating, that is what I would have selected based on my overall experience. Unfortunately, one star is the lowest rating available.

Lady came out and did quote, but bungled that. When job was to commence on the morning it was booked in, contractor said he couldn't start because she hadn't allowed for enough tiles to come up. This delayed start of job and made job more expensive, even though we had a written quote. Then to add insult to injury, they did not seal the skirting… Read more

boards and wanted to charge us $400 extra to do that. Every other flooring shop we rang said the sealing is included in their quote. We needed carpets done after flooring but our experience (with Andersen's) made us go elsewhere

Doubtful marketing – Andersen's recently advertised a promotion apparently providing free installation of Australian made carpet. We received a price from Andersens (supposedly with free installation) that was the same price we received from a competitor (that included the cost of installation. Go figure that one!!..Guess it pays to "shop around" and be circumspect about apparent "freebies".

I recently had the pleasure of working with Andersons Carpet, and I couldn’t be happier with the entire experience. From the very first enquiry through to installation, their team was professional, friendly, and genuinely committed to helping me find the perfect flooring solution. Their product range is outstanding — high‑quality carpets with… Read more

beautiful colours, textures, and styles to suit every space. The staff were incredibly knowledgeable and patient, taking the time to explain different options and guide me toward what would work best for my home. Installation was seamless and prompt. The installers were respectful, tidy, and meticulous with their work. The finished result completely transformed the room — it looks amazing and feels even better underfoot. What really sets Andersons apart is their exceptional customer service. They made the whole process simple, stress‑free, and enjoyable. It’s rare to find a local business that delivers this level of care and quality from start to finish. I highly recommend Andersons Carpet to anyone looking for beautiful flooring and a team you can trust. I’ll definitely be returning for future projects!

We are ecstatic how great the carpet to our upstairs has turned out. We couldn’t have asked for a better outcome. Had a great experience dealing with Matt Kollner from Andersens Loganholme. No pushy sales pitch, no trying to sell something we didn’t want, in fact Matt could have sold us a more expensive carpet but told us a more suitable product… Read more

would be the better option for our property- and right he was. The whole process was smooth sailing. Matt came and measured up and brought some carpet samples - gave us his honest opinion and advice regarding colour schemes, different tones of carpet colours and depth of carpet pile. He could have sold us a more expensive carpet and a dearer underlay but told us in his experience that would not be suitable for our bedrooms and stairs. An installation date was agreed and Matt kept us informed and called to say the carpet fitter would be arriving on the arranged date and time. Brett the carpet fitter was punctual-polite and careful around our furniture and newly painted walls and skirting boards he was very professional and did an amazing job fitting the carpet like a tailor fitting a suit. Perfection from start to finish. Thanks Matt & Brett. Couldn’t have had a better experience 10 out of 10. Highly recommended.