"We recently had a great experience with the team at Andersens Atherton. The staff were knowledgeable, patient with all our questions, and helped us find the right window options to suit our space. Good communication from start to finish—would happily recommend them to locals on the Tablelands!"
From quote through to final installation of skirting wonderful helpful advice plus a great job on vinyl planks love the finished product huge thanks to all. Francesca Show details
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Nathan and the team at Andersen's Toowoomba are wonderful. The whole process was smooth and easy to navigate. The installer was so friendly and I'm having them back to do more rooms as we update them. The height-match to my tiles is perfect!
Reviews with attachments
New carpet and floorboards – Andersons have just laid new carpet for me in 3 bedrooms, stairs and landing as well as floorboards in the foyer, hallway, kitchen, lounge and dining. I like the fact that Andersons at West Gosford is a local family business right down to the kids playing at the store and their beautiful Labrador sleeping in a dog bed in the corner. From the… Read more
very beginning , after hearing a great review from my sister in Coffs Harbour about her local Andersons doing a great job I decided I’d see if there was a store on the Central Coast. Anderson’s staff were friendly and professional. They kept me in the loop throughout the process and their installation staff were great. They worked so hard! Hard floors done in one day - carpet done in 3/4 of a day. That included moving all the large furniture. So for what could have been a odorous experience - it ran smoothly and like a well-oiled machine. Well done Andersons.
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Professional obliging service, very happy with the outcome – Thank you to Simon and the Coffs team very happy with the outcome of our flooring indeed, Simons team went above and beyond to get our flooring done in speedy time after the horrendous hail storm we copped October 2021 he made sure our flooring was done in time for us to enjoy our family Xmas. Very much appreciated. Regards Nicolle Show details
Perfect customer service and installation – The team at Andersen’s Helensvale were nothing short of exemplary. From the time I walked in, I was supported with choice and information. The install team were brilliant, efficient and tidy. Couldn’t recommend enough. Thank you. Show details
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Absolute pleasure to deal with. From walking in the store to the finished floor we could not be happier. They were very competitive and were happy to work with us on the pricing with comparative quotes we already had. Unfortunately due to unforeseen circumstances we had to move the install date at the last Minute and the team bent over backwards… Read more
to accommodate us with getting us rescheduled. On the first day of the install we received a courtesy text message to say the install team were on the way and also a link to track their arrival time (nice touch) When the guys arrived they were very polite and professional and worked really hard and left the job spotless at the end . Cannot Recommend Andersen’s & their install team enough. Great job Thanks heaps. Regards Barry & Vicki from Robina
Fantastic customer service and tradesman ship!! New carpet and vinyl flooring was installed in our house. Beautiful results and I would highly recommend Andersens Loganholme Show details
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We first dealt with Donna at Andersens Aspley about 10 years ago when we carpeted a single room, so when we decided to renovate our whole house and started getting flooring quotes, Andersens was naturally one of the three companies we approached. When Donna came out to quote, it felt like catching up with an old friend. This was a significant… Read more
spend for us, and we wanted to get it right. Because we were renovating the house in stages, Donna and the team were able to work with us so we could have the vinyl flooring installed first, then come back a few weeks later to install the carpets. That flexibility made the logistics of a major winter renovation so much easier.
The whole experience was excellent. Everyone we dealt with, from the Andersens staff through to their installers and contractors, was professional but relaxed, friendly, respectful of our home and, importantly, reliable.
Their quote wasn’t the cheapest of the three we received, but it was absolutely the best value — and having now seen the finished result and experienced the service that came with it, we are very glad we chose them.
Donna was amazing throughout the entire process and I would have absolutely no hesitation using Andersens Aspley again or recommending them to anyone looking for flooring.
We recently replaced our carpet with vinyl flooring and couldn't be happier with the result. Olivia helped us find planks that matched perfectly with our existing flooring and was great to deal with throughout the whole process, keeping everything running smoothly. Steve and Matt did an excellent job with the installation. Their attention to… Read more
detail was outstanding, and we're extremely happy with how it turned out. We'd highly recommend Andersens and their team.
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Hi Nick , sending you the finish looks Pic's with the new Carpet ✨ thanks for your advice and help ; glad we picked u Guy's for the Job. Outstanding & professional from start to finish Paul has done a great job, he is truly a professional Carpet layer. He has taken care of our house and giving it a new and fresh look constantly cleaned up… Read more
and left everything spotless!!! We are very pleased and happy on choosing Andersen's.
kindest regards Fritz&Irène
Fantastic service from Nathan Turnbull and the team at Andersens. We received excellent quality underlay and carpet for a very competitive price. Nothing was too much trouble and we couldn't be happier with the entire process and the end result. We have been using Andersens for many years and have never been disappointed. Thank you, Ruth and Hilton. Show details
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I couldn't have asked for a better experience and the flooring is beautiful. Donna and the team were amazing and communicative. The install team, headed up by Zach did an incredible job and were considerate and thoughtful in their approach. Thank you all.
I could not be happier with the results of my new luxury vinyl planks and carpet! Alessia from Andersens Stafford was absolutely amazing throughout the entire process. From our initial meeting to discuss selections all the way through to final installation, she ensured everything went seamlessly. Even when we faced a slight delay because floor… Read more
leveling/flooding was required, Alessia managed it perfectly. She even came out in person to inspect the finished job and ensure everything looked flawless. Working with Andersens Stafford —and especially Alessia—was an absolute pleasure. If you're looking for new flooring, I highly recommend Andersens Stafford. Be sure to ask for Alessia, she is truly the best!
Great job. Very professional. Came on time, finished ahead of time. Lovely staff. Happy to recommend. Show details
We would just like to thank Jimmy and his team for an exceptional job. We had our whole home redone with new carpet from Andersens - Helensvale, and couldn’t fault the service from start to finish. Our home feels so fresh and modern with a simple update of new carpet. If you need new carpet, go see Jimmy, you won’t be disappointed. Thanks again John & Karen Show details
From start to finish we couldn't be more happier with our beautiful floor. Thanks Nathan and Donna. Show details
It was a pleasure to get our floor carpets replaced by Andersen's Carpet Loganholme that came out perfectly laid out and in time. Matthew was very helpful in organising every thing in time. Special thanks to Brett (if I remember his name correctly) did amazing job in removing the old ones and laying new carpets in one single day in six flooring areas! Thanks again! Show details
Latest follow-ups
As an owner builder, I am just finishing my new home. Kent gave me a great price on the carpet we were after and provided excellent service. We told him exactly what we wanted and he delivered it as per the quote. If you want a great salesperson who… Read more
is honest, trust worthy, and overall a great person to do business with, I highly recommend Kent from Macgregor. Also we told him we wanted minimum cuts and he drew up the best design. He then appointed Pa to lay the carpet, and this installer went beyond our expectations. The job was done to a very high standard and I believe this installer needs a commendation for work excellence. Thank You Andersens Macgregor for a wonderful job.
Follow-up · The carpet and underlay is of a very high quality. The installation cost was very cheap and it was installed to the highest standard and well before the time expected.. I can,t give a better review to anyone.
Cory Usher from Andersens Aspley did a fantastic job of measuring up for our new carpets. His advice on helping us choose the correct carpet colour and pile thickness was spot on. The job was organised to perfection. I can highly recommend the team at Andersens Aspley. Show details
Follow-up · The new carpet was expertly laid by Steve who arrived on time and left the rooms in pristine condition What a great job done by an experienced team. Keep up the high standards team. Can highly recommend Andersens at Aspley.
A wonderful experience with Andersens from initial contact to carpet laying. Martin was extremely helpful and patient when we were choosing the colour and texture of our carpet and the guys who laid the carpet worked quickly and cleanly. Highly recommend Andersens for promptness, friendliness and good communication. Love the result! Thank you guys. Show details
Follow-up · This photo is the lounge/dining area. We moved all our furniture out prior to installation. The job required re-carpeting 4 rooms and 2 hallways. The guys arrived around 7:30 and were finished by 3pm. They had to take up all the old carpet, lay underlay, then lay the carpet. They worked very efficiently. Highly recommended.
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Positive reviews
We recently had new carpet installed in our home at Woody Point. Jackson was so good to deal with, right from the first contact instore through to installation. The follow up he provided prior to install was the most professional i have ever received and he is a credit to the business. On the day of install we were lucky to meet Paul, he did an… Read more
amazing job and answered any queries we had in a pleasant and respectful manner. This is the 2nd time we have used Andersens at Aspley, and we highly recommend them for any and all flooring updates required.
Andersens Macgregor recently laid carpet at my property. I found the experience to be outstanding from the initial phone contact to the installation of the carpet. The communication and customer service was excellent. I am delighted with the outcome and have no hesitation in recommending Andersens Macgregor.
So happy with our new carpet from Andersens, everything went well from our first visit to the Aspley Store. Donna came out to give us a quote, she was so helpful with the choice, we not only went ahead with the two rooms we had planned, but a couple of weeks later we replaced the carpet in another room. The carpet is beautiful and the installer… Read more
Steve, did a very professional job. Would definitely recommend Andersens if you are thinking of flooring.
Negative reviews
I rarely leave negative reviews, but unfortunately my experience with Andersens Ipswich has been extremely disappointing. The biggest issue was the quality of the workmanship. The installation was carried out by subcontractors rather than in-house installers, and the finish was well below the standard I expected from a company with Andersens’… Read more
reputation. There were numerous workmanship issues throughout the installation, particularly on the stairs, including poor joins, visible gaps, misaligned stair nosings, rough finishing, and untidy painting. Even Andersens eventually acknowledged several major defects and agreed that parts of the installation needed to be replaced.
I was originally advised the installation would take around 3 working days, but the entire process ended up taking 6 days, including rectification. This caused unnecessary disruption and delayed our move-in plans.
What disappointed me further was the rectification process. The owner and another staff member attended the inspection and appeared quite defensive, repeatedly telling me that the work was “good” or within an acceptable standard. However, after inspecting the defects themselves, they acknowledged several major workmanship issues and agreed to replace those sections. At the same time, they maintained that many of the remaining minor defects were acceptable and did not require further attention. While the major defects were rectified, a number of the minor workmanship issues that I raised were left unresolved because Andersens considered them to be within an acceptable standard. As a customer paying for a premium installation, I simply expected a higher level of finish.
To make matters worse, despite acknowledging the quality issues, Andersens still sent the same subcontractor back to carry out the rectification. After seeing the original workmanship, I had expected someone with more experience or a different installer to complete the repairs. Using the same contractor again significantly reduced my confidence that the problems would be properly resolved.
During the installation, the subcontractor also mentioned that they do not do much work for Andersens anymore and that this job was mainly because they were able to install the stairs. I have no way of verifying the reason behind that, so I won’t speculate whether it was related to workmanship or something else. However, after seeing the quality of the installation, it certainly left me wondering.
Another disappointing aspect was the lack of customer service after the problems were identified. At no point did Andersens Ipswich apologise for the poor workmanship or the inconvenience caused. There was also very little proactive communication. Throughout the process, I was the one who had to repeatedly contact Andersens to follow up on defects, rectification, and progress updates.
What surprised me most was that, while rectification work was still ongoing, Andersens requested the remaining payment. I had already paid a 50% deposit upfront, and my understanding was that the balance would be paid once the defects had been addressed. I have now paid the account in full, but that should not be taken as an indication that I was highly satisfied with the workmanship. I made the final payment because the major defects that I had raised were eventually rectified, even though some of the minor workmanship issues remain unresolved.
I chose Andersens because I expected professional workmanship, proper quality control, and accountability. Instead, I spent weeks inspecting defects, documenting issues, arranging inspections, and chasing updates for problems that should never have occurred in the first place.
As a result, we have decided to engage another flooring contractor, at our own expense, to rectify the remaining issues. It is extremely disappointing that after paying a premium price for professional installation, we still need to hire someone else to achieve the level of finish we expected from the beginning.
Based on my experience, I cannot recommend Andersens Ipswich. If you’re considering them, I strongly recommend asking who will actually carry out the installation, whether they are employees or subcontractors, and what quality control process is in place before the job is signed off.
If ProductReview allowed a zero-star rating, that is what I would have selected based on my overall experience. Unfortunately, one star is the lowest rating available.
Lady came out and did quote, but bungled that. When job was to commence on the morning it was booked in, contractor said he couldn't start because she hadn't allowed for enough tiles to come up. This delayed start of job and made job more expensive, even though we had a written quote. Then to add insult to injury, they did not seal the skirting… Read more
boards and wanted to charge us $400 extra to do that. Every other flooring shop we rang said the sealing is included in their quote. We needed carpets done after flooring but our experience (with Andersen's) made us go elsewhere
Doubtful marketing – Andersen's recently advertised a promotion apparently providing free installation of Australian made carpet. We received a price from Andersens (supposedly with free installation) that was the same price we received from a competitor (that included the cost of installation. Go figure that one!!..Guess it pays to "shop around" and be circumspect about apparent "freebies".
Recent reviews
I recently had the pleasure of working with Andersons Carpet, and I couldn’t be happier with the entire experience. From the very first enquiry through to installation, their team was professional, friendly, and genuinely committed to helping me find the perfect flooring solution. Their product range is outstanding — high‑quality carpets with… Read more
beautiful colours, textures, and styles to suit every space. The staff were incredibly knowledgeable and patient, taking the time to explain different options and guide me toward what would work best for my home. Installation was seamless and prompt. The installers were respectful, tidy, and meticulous with their work. The finished result completely transformed the room — it looks amazing and feels even better underfoot. What really sets Andersons apart is their exceptional customer service. They made the whole process simple, stress‑free, and enjoyable. It’s rare to find a local business that delivers this level of care and quality from start to finish. I highly recommend Andersons Carpet to anyone looking for beautiful flooring and a team you can trust. I’ll definitely be returning for future projects!
Amazing service and value ! Thank you Eli and your apprentice ! A job well done, and they even came back a couple of days later to fix a hole in the newly laid vinyl that we caused ! And at no cost ! Customer service with this company is above amazing. Thank you Andersen's
Dear Adrick, Thank you for taking the time to provide… Read more