837 reviews
Our new carpet looks fantastic! A big thank you to the team at Andersens Aspley for their outstanding effort. Special thanks to our installers, Rowan and Alex—great job, guys! And to our salesperson, Cory—you’re the best. Your impeccable service, knowledge, and professionalism truly stood out. Polite, well-mannered, and an absolute expert in your field. Show details
We had a fantastic experience with Andersons thanks to Jim and Ethan. This father-and-son team were amazing - professional, friendly, and genuinely helpful from the moment we walked into the store. We needed the carpet laid quickly, and Jim went above & beyond to make it happen. He organised the carpet, and Ethan had everything installed within just 2 weeks. Highly recommend - this family business is fantastic and made the whole process so easy! Show details
We would just like to thank Jimmy and his team for an exceptional job. We had our whole home redone with new carpet from Andersens - Helensvale, and couldn’t fault the service from start to finish. Our home feels so fresh and modern with a simple update of new carpet. If you need new carpet, go see Jimmy, you won’t be disappointed. Thanks again John & Karen Show details
Reviews with attachments
Great job. Very professional. Came on time, finished ahead of time. Lovely staff. Happy to recommend. Show details
From start to finish we couldn't be more happier with our beautiful floor. Thanks Nathan and Donna. Show details
It was a pleasure to get our floor carpets replaced by Andersen's Carpet Loganholme that came out perfectly laid out and in time. Matthew was very helpful in organising every thing in time. Special thanks to Brett (if I remember his name correctly) did amazing job in removing the old ones and laying new carpets in one single day in six flooring areas! Thanks again! Show details
I was happy with the choice, love the product, service was excellent, and the workmanship, was fantastic Show details
Amazing team at Andersens Stafford (QLD) - Managers Todd & Mark, and of course their Ace floor-layer Lee, installed luxury vinyl planks on the ground floor of our home. We first visited this store as a result of incomplete flooring preparation by another firm. Without obligation, Todd & Mark came to our home and inspected the substandard grinding… Read more
carried out by the 'other firm', which prevented proper laying of the vinyl planks, the same product we had our hearts set on. Following their specialist advice, my wife and I put our trust in this team. The floor-layer Lee demonstrated his skill and clearly explained each step of the process - everything according to the Australian Standards. Without doubt we received the best job possible, so much so that we are thrilled with the end result. Another noteworthy point is the personal attention we received from Todd - visited before, during and after the job. We couldn't be happier with our new luxury vinyl planks!
Amazing team of carpet installers! They are very prompt with follow up, and organised a free review and quote with samples brought on-site, and installation within a couple of hours. The entire team from sales up to installation have been fantastic, showing a very well managed business. I was appalled on how slow some carpet installers were… Read more
getting back to me, but Andersens knocked it out of the field with their professionalism. Thank you again Natalie and team!
Casey Muller from Andersens Atherton could not have given my husband and I better service. Casey went above and beyond when it came to getting all our floor coverings completed in a tight time frame. Thank you Casey, Thank you Andersens Atherton. I love my new floors,and most importantly real service still exists Show details
Fantastic prompt service and high quality result. This is the second time Lee has done our flooring and I highly recommend him and Andersons at Gosford. Show details
Lee and Tracey were fantastic. Tracey in the shop was so nice and very helpful and Lee did an amazing job laying my floor. Very happy! Thanks Show details
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Corey my sales consultant was terrific and Nathan the installer was so good, nothing was too much trouble. Great experience all round would recommend Andersens Aspley to anyone looking for all round great service and products Show details
We had Anderson’s come and install vinyl flooring in our house, from start to finish the team were amazing. From being extremely accomodating in store while we went through many different flooring options and colour choices to working around the other building works we had going on the team at Andersons were great to work with. And the flooring speaks for itself, the two rooms we had done look amazing. Show details
I had an excellent experience with Andersen's Flooring. From the moment I walked into the store right up to the final installation, I could not fault any part of my experience. Everyone was so helpful and went above and beyond - From choosing the colour and style, coming to measure and quote, to installation. I’d like to mention even when… Read more
installing my new carpet, I couldn’t more two inserts from my cupboards. I let the installer know just to leave the cupboard. I came home to find that they had moved the inserts and installed the carpet in the cupboards! I am so grateful to the team and I love my new flooring. I would recommend this company to anyone looking at new flooring.
For the second time renovating a house, I recently had an another fantastic experience with Andersen Carpets during my current home renovation. From the beginning, the service was outstanding. Jimmy and Gaylene were incredibly helpful, guiding us through their extensive carpet selection and providing a great price that fit our budget. When we… Read more
faced delays in our renovations, Gaylene was accommodating and organised everything seamlessly for the installation when we were ready. On installation day, Cobe, Luke, and Zack arrived on time and were professional and respectful of our home. Their experience and knowledge was second to none. The final result is stunning! The new carpet looks amazing and perfectly complements our renovations. I highly recommend Andersen Carpets for anyone seeking quality carpets, excellent service, and great prices!
Very helpful walking into the store great information had all the products we needed installers were all great floor layers and blinds special mention to Arron and the lovely lady who went through everything in the store unfortunately I can’t remember her name Show details
I could not be happier with the carpet that I have chosen & the help I received from Olivia and the installation job. The underlay is amazing. The carpet looks fantastic and the installation was perfect. Thank you Andersens. I’m glad I listened to the reviews and went with you. Show details
Latest follow-ups
I just want to put out a great thank you to all the guys at Andersons that made my purchasing a carpet such a great experience. I had a new kitten that unfortunately for the first time urinated in my bedroom - I had it cleaned professionally, I… Read more
bought the best product on the market but nothing worked. So I called in the carpet specialists that had originally laid my carpet about 5 years ago - they came in and measured the room and within a week they sent some identical twins out to lay it - they were so professional and polite and didn't complain at all about my naughty pets and the carpet is a success. I can now sleep confidently and odour free - it is a bliss. Thank you again to this company.
Follow-up · The installation took a couple of hrs because they only did one bedroom but they were fantastic. I have no idea how the old carpet was removed because I wasn't watching them. The cost was $1000 because it is special carpet especially if you have cats as their scratching doesn't harm the carpet at all. I know this because the old carpet was the… Read more
Andersons were so easy and obliging to deal with . Adam in store made selection of vinyl floor planks and time frames easy to work out and everything went to plan . It was obvious to see Zeke the layer of the flooring had years of experience... 25… Read more
yrs. He arrived on time.. was happy .. courteous and took so much pride in what he did. There was none of this.. "that'll do".. everything from removal of old flooring.. preparation and laying was perfect. I cant thank Andersens enough for the ease in completing this project in our home. I recommend their services to everyone.. give them the opportunity to provide you with a product and finish you will be proud to show to visitors to your home. Thankyou you Adam and Zeke for your advice and workmanship and committed to timeframes.
Follow-up · Andersens removed all the old carpet and took it away.. they also removed or moved all the furniture and left the place as clean or cleaner than it was when they arrived. Absolutely all communication and organizing was timely and respectful. We are elderley and are frequently involved with doctors. All the concerns that we were having about… Read more
I want to say how grateful my wife and I am regarding the Customer Service, Helpful Advice and Follow Up (making sure we were totally happy with the finished job). Ash and Lani have been absolutely a top team. I am looking forward to them both dropping in when the full reno has been completed. Many thanks guys. Pastor Lyndon and Aynslee N. Show details
Follow-up · Good Morning to potential clients. Ques One: I am a retiring Minister of Religion and haven't got a great deal of finances available. My wife and I were recommended to Ash, and as soon as I met him I knew I had met someone who I could trust. I have a house which was rented for many years - whilst it was not damaged it was showing its age. My wife… Read more
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In-depth reviews
I recently had the pleasure of working with Andersons Carpet, and I couldn’t be happier with the entire experience. From the very first enquiry through to installation, their team was professional, friendly, and genuinely committed to helping me find the perfect flooring solution. Their product range is outstanding — high‑quality carpets with… Read more
beautiful colours, textures, and styles to suit every space. The staff were incredibly knowledgeable and patient, taking the time to explain different options and guide me toward what would work best for my home. Installation was seamless and prompt. The installers were respectful, tidy, and meticulous with their work. The finished result completely transformed the room — it looks amazing and feels even better underfoot. What really sets Andersons apart is their exceptional customer service. They made the whole process simple, stress‑free, and enjoyable. It’s rare to find a local business that delivers this level of care and quality from start to finish. I highly recommend Andersons Carpet to anyone looking for beautiful flooring and a team you can trust. I’ll definitely be returning for future projects!
Andersen's Stafford was recommended to my by my daughter as I was considering vinyl flooring. I phoned Terry and he was more than happy to come out the next day to quote. His professional manner was exceptional and his explanation of what I could expect was very helpful. I received his written quote the next day and was more than happy to accept… Read more
Andersen's Stafford detailed quote. The tradesman was a lovely young man named Sam. He was absolutely delightful and fortunately for me he was earlier than expected which was great. Sam confirmed what Terry had explained and set to work. His attention to detail was just second to none and as he had encounted no unforeseen issues with the prep work managed to have the entire job completed in two days and allowed myself and a couple of friends to start cleaning and moving my furniture back to the original places. Sam also went above and beyond by helping to put my beds back into the rooms and one of the beds was an electric bed which was extremely heavy. I highly recommend Terry and his team from Andersen's Stafford and especially Sam the layer of the flooring. Regards Myra
Andersen's Fyshwick recommendable – I dwelt with three personnel during the carpet purchase, removal and installation process. The first gentlemen who came out to inspect and give a quote for the job was fantastic. He was able to explain to me why the carpet would need to be laid in certain directions, how much carpet would be needed and why, and explained this in a way that was… Read more
helpful and understandable. This gentlemen was also in contact with me regularly via email about all future stages of the process. Clear communication. Friendly. Informative. The second gentlemen who came out to remove and take the old carpet away was on time and friendly. In my opinion he spent too much time on his mobile phone (talking and not working) than doing the job and the job could have gone much quicker, but other than that, no complaints. The third gentlemen who came out to install the new carpet was a delight. I was surprised that only one person had to install all the carpet by themselves, but he was so friendly, worked hard and managed to install all the carpet in less time than quoted. He was on time, chatty (in a good way) and all and all was a pleasure to deal with.
Recent reviews
We couldn’t be happier! Great quality products at really affordable prices. The team was helpful and made choosing the right flooring easy. Definitely recommend if you’re after value without compromising on quality. Show details
I highly recommend Olivia at Andersens Stafford, Olivia went above and beyond to supply the best product for my unit. Olivia has excellent customer service and knowledge. Show details
The Third time we have used Andersens at Warners Bay. Kristy and Glen were helpful and professional through the whole process. They are willing to address any concerns promptly and made the experience seamless. We have recommended them to friends and family. Show details
I am so happy that somebody recommended this team to me to put in my flooring. From the measure up to the laying of the floor- nothing but professionalism, flexible and so polite and friendly. The flooring looks amazing.. so so happy thanks so much for making this task of building easy for me. Show details
Awesome Company to deal with. Across the board from point of sale to aftersales queries and the team that actually laid the floors. You were all so professional, prompt, yet real friendly people. Thankyou for being of the few out there that still provide true service. Floors are amazing. Show details
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