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Reviews

(52)
(1)
(4)
(1)
(19)
  • Job Satisfaction
    4.4 (10)
  • Product Quality
    5.0 (1)
  • Return Claim MadeYes (0) · No (1)
  • Warranty Claim MadeYes (0) · No (1)

Reviewer Photos & Videos

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Kelly

KellyRichmond-Tweed, NSW

  • 2 reviews

Stairs tweed heads south

published

Can see the gaps, left mark on wall needs painting. Joining on wall next to floor boards looks like something I would do not a carpenter. Stair nose colour is different to floor boards, stair nose aren’t flat so cleaning can be a pain, Not very happy, looks bit tacky, other wise rest is ok

Braddg02

Braddg02South East Queensland, QLD

  • 4 reviews

Just Perfect Customer Service A+++ Will buy again!!!

published

I visited the Aspley Store and was treated to amazing customer service by a lady called Donna. I am absolutely thrilled with the way she was so nice, professional and really listened to what I needed. I will buy again.

Job Satisfaction
Maria Palm Beach

Maria Palm BeachSouth East Queensland, QLD

Carpet repair.

published

I emailed Andersens to ask for their advice as our 5yr old carpet was starting to stretch and bunch up. Manager Jared of Andersens Burleigh Heads contacted me within days. Jordan came and fixed our carpet. I highly recommend Jared and his team for their fast response and excellent service. An honest business.

Job Satisfaction
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Bob McGreevy

Bob McGreevySouth East Queensland, QLD

Exactly what we needed for our household

published

We are very happy with the service we received instore, the man who measured up and the crew who laid the vinyl. We even received a discount for being RACQ members.

Job Satisfaction

Andersons Morayfield

published

We had vinyl planking installed, and the customer service in store was amazing.... in fact it was because of their welcoming atmosphere that won them the job even though they were a little more expensive than competitors. BIG THANKS to Jeorg and Nat!
The installer was great on the initial days, but days later when he was called back to fix a few little things that were not right- he was rude and peeved off. He did fix these things, but he also left a big glue smudge on the vinyl planks in our hallway which I am still trying to get rid of over a month later.
However with that said, overall the end result is great quality and would still definitely recommend Andersons.

Job Satisfaction
Nam

NamTamworth

  • 3 reviews

Don’t relay on the guarantee, terrible service!!

published
Corey L.

Corey L.South East Queensland, QLD

False advertisement

published

This company post all over the net price match guarantee and best price is a complete lie if you want a decent job and great price dint use this company

Wendy F

Wendy FSouth East Queensland, QLD

  • 3 reviews
  • 1 like

No follow up

published

These stains started appearing on our newly laid carpet, three years ago. Nothing has been spilt, these rooms are closed off most of the time. Andersen’s have looked at the stains a number of times, even sent out a inspector but they never follow up with us. We get it cleaned, they go away and then come back. We spent a considerable amount of money on our carpet and it’s awful. We don’t have any kids living at home, just the two of us and are very house proud so to have this happen has upset us. We just want it replaced by Andersen’s.

Job Satisfaction
Lilly

LillySouth East Queensland, QLD

  • 3 reviews

Amazing and outstanding services - NORTH LAKES ANDERSENS

published

I would like to thank North Lakes Andersens for their excellent services in installing both our shutters and curtains. Shutters were installed first, great quality, giving that classy look. Now, the curtains with the help of Allison brought everything together. Allison was very helpful, understood what was discussed helped in getting exactly I wanted. She made everything easy and I could tell she knew her job very well. Installation was easy and quick and the finished look- impressive!
I would recommend North Lakes Andersens to anyone who needs services like that and yes, I would use them again if I ever needed something done.
Thank you.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Andrew

AndrewSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Great product, excellent staff

published

Staff (especially Daniel) at Ipswich store were excellent. Explained everything and always happy to help. Installation was quick and professional and all done for a very competitive price. Highly recommended.

Job Satisfaction
Hobbit25

Hobbit25South East Queensland, QLD

  • 10 reviews

Zero service

published

Contacted Maroochydore store for measure and quote, they wanted me to go to their store (hard to measure our rooms in-store). Said they couldn't to come to us (no vehicles) and referred us to their Noosa store, who made two appointments and failed to show up to either and no apology or even contact.

Barry and Noreen

Barry and NoreenSouth East Queensland, QLD

After a Criminal smash a window and contaminated our carpet and stole our prized possessions

published

Caloundra Andersens staff were caring and extremely help full, the quality of care and assistance were above our expectations with no pushy sales people just smiling happy people that made us smile and happy after our loss.
We cannot speak more highly of the staff.
The carpet was laid on time and so well by Peter the carpet layer.
Thank you andersens

Job Satisfaction
Chrischri

ChrischriSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Good product but customer relations let them down.

published
Job Satisfaction
Lily Bummy

Lily BummySouth East Queensland, QLD

  • 2 reviews

Great product, great service

published

It was a great experience having timber floor done by Andersens Helensvale. I email them and Gaylene measured my house and quoted on the same day. Mark who installed them was very professional, neat and tidy and did an excellent job in a quick amount of time he did it.

Job Satisfaction
Glenn K

Glenn KSouth East Queensland, QLD

Excellent customer service

published

I recently had to have two seperate properties carpeted, I was fortunate to have Erica from STAFFORD as my rep she was very helpful and a pleasure to work with and will definitely use this store and Erica for further work

Job Satisfaction
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Anderson’s Burleigh

published

From the minute I walked into the showroom I had a great experience from Terry. He was very informative about the products. My room was measured and quoted on the same day, and laid just days later by a very polite and experienced layer. I would highly recommend Anderson’s at Burleigh.

Great product, great service

published

The product and service provided by Andersens Coorparoo was wonderful starting with the original quote: professional and prompt, through to the laying process - also very professional, friendly and helpful. I am very happy with my new carpets.

S. Olave

S. OlaveBrisbane

Very happy, customer service is fantastic!

published

I am in progress of floor renovation and have been very happy with Andersons Coorparoo. I've had prompt replies for quotes and polite helpful answers with my many questions.

Pauline

PaulineRangeview

Great Service

published

Lately I have been very disgusted with lack of service and follow up from local business, but recently I had occasion to need new carpet and went into Anderson Atherton, and I am ever so pleased I did. The service in store, the time promised to measure and quote, the phone calls setting up for the laying, were all said and done on time, on price, and all with pleasuring phone calls. I could not speak highly enough of the service and attention I received from Andersons Atherton. The carpet I had laid is the most beautiful to walk on walk on. This is the third time I have purchased something from Anderson and each time the experience has been wonderful. I wish ALL businesses had Anderson work ethic.

Fantastic

published

Special thanks to Daniel Frunks Bundamba store awsome service throughout the whole process from start to finish. Shane and Sherylle.

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Questions & Answers

Netty

Nettyasked

Andersens Window Furnishings

Do you sell outdoor plantation shutters?

No answers
Athena M.

Athena M.asked

Andersens

Do you charge to remove & remove free move bed chest of drawers.?

1 answer
Wendy F
Wendy F

No they didnt

Catchy

Catchyasked

Andersens

Hello, I am overseas, do you have another phone no? 13 numbers cannot be called.
i would like a quote on some carpet.
kInd Regards
Gaille Doust

1 answer
Andersens
Liam K.Andersens

Hi Gaille, if you would be able to let me know the nearest suburb to the property you are enquiring for I can give you their direct number.

Get an answer from our members and Andersens representatives

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