A1 Flooring

Thrilled with our polished original floor boards – We were so impressed with the guys at A1 Flooring. When we tentatively ripped back the carpet in our recently-purchased home to inspect the floor boards beneath, we found that the original hard timber boards were in need of a lot of love. Brad gave us a clear appraisal of what we could expect of the floor polishing process, as well as a very… Read more ·  1

reasonable quote. He and his partner, Paul went out of their way to accommodate our very tight schedule to get the job done before our move-in dates. The work was done cleanly, carefully and efficiently- and with no toxic odours. We're absolutely in love with our original oak floors - the house feels so warm and welcoming now.

Brad laughed out loud at me when I asked about the product I wanted and told me it was "out of fashion". SO RUDE – I spoke to Brad about the flooring in our extension and he literally laughed out loud at me and told me that what I wanted was "very out of fashion" and that no one ever selected it. I told him I didn't care about trends and could I have the prices and get a quote and he reluctantly said yes. I then asked him about the sanding and polishing of our… Read more

existing floors and what I'd like and he loudly scoffed and laughed and said what I wanted was very "off-trend" and the "opposite to what everyone else is doing". I told him I didn't care about what other people are doing and asked for the prices and a quote and he reluctantly agreed. He told me where to send me plans etc for the quote and a week later I have not had a reply. The irony is that I am an interior designer. I did not, at any time, ask him for his advice or opinion on my design choices. I am taking my money to the other flooring supplier who treated me respectfully and I will be recommending that absolutely everyone I speak to does the same, including all my clients.

Excellent and prompt service! – Very happy with how A1 flooring went out if their way to do our floors at short notice in the middle of a build and then did an excellent job! Show details ·  1

Great experience – We are delighted with the results of the sanding and polishing of our 70 year old floorboards. Every person we dealt with at A1 were knowledgeable and extremely helpful. They kept us in the loop throughout the process and we are extremely happy with our experience. Show details ·  1

Excellent work by a friendly professional team! – Many thanks to the team at A1 flooring (Brad and Arj) for their wonderful work with our floors! We had carpets over pine floorboard. Arj sanded and polished them to excellent standards, and our floors have come put looking like new! Brad and Arj shown great flexibility in working within our renovation schedule, kept us in the loop throughout the… Read more

process, were responsive to all our queries, offered competitive prices, and importantly completed the work to great standards. Having engaged other professionals, I must say, they exemplify all the qualities you look for in a professional - honest, reliable, skilled, responsive, and efficient. They've been a great delight to work with!

Not so A1 – On my first visit to A1 Flooring the person I saw was informative, friendly and knowledgeable he provided great customer service and was willing to cater to our out of the box needs. I then made a phone call and spoke to the same person who again was more than willing to help us in our slightly unique situation. Based on this great customer… Read more

service we decided to take the plunge and go with A1. The next time I went in to make a deposit and get the ball rolling I encountered "The Owner" he was not so helpful but did not come straight out and say he did not want the job. Rather he started making excuses that the boards could not be placed on uneven cement and they would have to see the floor. We assured him the cement was fine and if there were any issues we would resolve them so the job can be done. I asked for the "friendly" person (I will refrain from naming people) I had encountered to come out and see the job to quote. Instead the first appointment was cancelled and the second one that was made, the owner came out instead. He saw and measured up, at which time he advised he would get back to me with a quote. From the first meeting with him it was clear to us that he did not want the job for some reason but we liked the product so were willing to put up with the poor customer service. On coming out to see the job he advised he would get back to us with a quote in the next few days. I had to ring a week later to find out when we would be getting the quote only to be told they would not be quoting after all as our job was too hard and he was" just trying to be honest" with me. If he was trying to be honest with me he would have told me from the start he did not want the job not wait to come out and see if it was worth his while. If he had been honest with me he may have had a sale after all, because we could have arranged to buy the product and have someone else install it since it was "too hard" to work around what our requirements were. More interested in the big jobs and big dollars rather than good job and good customer service. Moral of the story ....you can never tell what other jobs a customer may have in mind. Thank you A1 flooring for wasting my time but saving me from making a big mistake.

Jarrah floor repolish not lookin good – Had used A1 previously and expected the same service this time. The jarrah floor is sanded irregularly which can be seen in the light and the grain is showing through what should be a smooth shiney finish - as if it was not sealed and sanded enough or needs another coat. Someone did come out to have a look and presented excuses so I tried to… Read more

contact the Director who has never returned my calls despite my calling a couple of times.

I guess the next step is to get the appropriate regulatory body to come and have a look and then take it from there.

The person who came and had a look said that the floor had been polished as per the Australian Standards - if that is the case they need to tell you that the Australian standards do not lead to a good finsh.

I think this company has lost focus.

VERY DISAPPOINTED – A1 Flooring We recently built a new home with the most amazing builder, he is more a perfectionist than myself!!!! When you build your floors are not included, that's normal so we had a separate contract for our floors. We chose A1 Flooring at Beulah Park because they promised an A1 job and according to their website they claim that they are… Read more

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"A1 Flooring The Timber Flooring Centre has been committed to providing quality flooring solutions in Adelaide for over 25 years. The advice & knowledge we offer comes from our many years of experience and dedication to ensure that the customers get the best possible result. Our friendly & knowledgeable staffs are here to help you in making the best decision for your flooring project.'

After now being told that new homes aren't designed for timber floors we would have expected as part of their 'experience and dedication to ensure that the customers get the best possible result' it would have been appropriate to share this with us prior to laying the floor rather than using the design of our home as the excuse why our floors are separating!

After some delay with our order we needed to wait for our boards to cure before they could be laid, we knew this and wanted an A1 job so we supported this delay!

Our floors were laid beautifully with much attention to detail, the contractor was fantastic, very personable and diligent in his work. Our floors were then to sit for a couple of weeks whilst other jobs were completed, painting etc! As planned the sanders came in on the date expected to sand and polish our boards with a Matt Satin water based finish. Despite being told this would take 5 days to complete,

( timing was crucial as our lease was ending) you then need to leave the floors for 4-7 days to cure before you can put furniture on them) they took 3 days to sand them and then applied 3 coats of finish in 1 1/2 days. The last coat was rejected due to not leaving it long enough in cold, wet weather to dry sufficiently before applying the next coat resulting in an orange peel appearance and blotches over the entire floor. There were also scratches and dents which had clearly not come out in the sanding process indicating a second rate sanding job, not the A1 job we were expecting!

After having someone out to look at the job ( who got very defensive, was rude and appeared to try and back out of their responsibilities! ) they reluctantly agreed to re do the entire floor for which we were very grateful but time was running short our end and now to have floors redone and allow it to set hard before placing furniture we were cutting it very fine!

We paid to have an inspection by someone from the timer flooring association as even after the floors being redone, there were blotches and an uneven finish. Not something you expect with a brand new floor! The inspector spoke with A1 flooring as per the process when organising an inspection. It appears the flooring standards are quite loose in our opinion........ and our investment was wasted.

And here we are in November with floor boards that are separating in all parts of the house, in full sun, in full shade and everywhere in between!!!!! We organised to have someone come and check out what was happening, the same rude, defensive A1 person from before....... all the excuses about timber being a natural product, the light, not enough air con etc, etc, the movement was huge and according to a second opinion it was because the boards were laid before they were dry enough! His advice to me was to run our evap air con to put moisture into the air, don't mind that it's not hot enough for air con and during the day I'm the only family member home, hardly economical or environmentally friendly...... running the air con to keep my floor boards happy! An interesting response from a company who prides themselves on ...

'friendly & knowledgeable staffs are here to help you in making the best decision for your flooring project.'

And so with so many excuses and little ownership of the problem we are taking it to consumer affairs!!! A1 Flooring = don't expect an A1 job!!!!

A1 Flooring did an amazing job with our new timber floor – The team at A1 Flooring with Adrian installing did a fantastic job, Adrian and Tyson laid out the timbers selecting the right match of timber colors to lay so as you didn't get dark patches then light It was integrated beautifully, they were very knowledgeable providing good ideas whilst installing which gave us a great outcome. We would definitely recommend A1 Flooring. Show details

beautiful Blackbutt floating boards – Almost all our house was laid with Blackbutt floating floor. Professional and friendly installers, a pleasure to deal with, and the floors looks terrific. Communication from all the people involved regarding the best way to work around the new kitchen install was very helpful, and the final outcome is every bit as good as we had hoped. Highly recommended. Show details

Excellent job with polishing our floorboards – They did a great job, Dan arrived promptly everyday during the sanding process and I was very impressed with the end result. Beautifully restored boards and the repairs that were necessary due to my dogs were great and I love the Satin finish of the boards. I thought they were reasonably priced for the size of the job. Great job! Thank you!

Great Service and Install – My wife and I have just moved into our newly built house. We engaged A1 flooring to install matte spotted gum engineered timber flooring in the downstairs of our home after the builder had handed the home over. Chris and Brad kept in contact with us during the build and were great to deal with. Adrian and his son (the installers) were also very… Read more

professional and did an outstanding job with the install.

We are very pleased with the service and final product. Everyone that has visited us has commented on how stunning our floors look!!

We strongly recommend using the team at A1 flooring and supporting a South Australian business.

Great Job Well Done – Great service, competitive quote, started and finished on time and did a really great job. Would recommend them to anyone looking to Refurbish existing timber floors looks better than when new, thank you

Best our Jarrah floors have ever looked – We had major water damage to our Jarrah timber dining room floor due to a broken water pipe in the ceiling. It was by chance that we happened to ask salesman at a furniture retailer if he could recommend a company that could repair and re-polish our floors, and he recommended A1 Flooring. We obtained a quote and after it was accepted by the… Read more

insurance company we had the work carried out. We were amazed at the result. The damage has been completely repaired and our floors have never looked so good. Steve the tradesman who did the work is a wizard.

Great floor work! – We were very impressed with the level of communication, professionalism and quality from A1 Flooring. The staff are friendly, knowledgeable and helpful. The work was done promptly. We love our floors.

Great Service, knowledgeable sales – We opted to go through this business and were impressed after talking to them, seeing what they could offer, comparing with other businesses, price and knowledge. Found them all to be easy to talk to and honest, without all the sales hype. They went out of there way to fit us in just before Xmas after we had to make several changes in time… Read more

frames due to changes in circumstances with our new house build. The floor also looks great so we are happy. A+++++

Friendly and reliable professionals – Great to deal with. The staff were very knowledgeable about the products and communication was excellent. From the moment we called into the showroom we were offered professional and friendly service, and time was taken to ensure we would be happy with the end result. The preparation to lay the Quick-Step laminate over our existing floor was thorough, and the actual installation went smoothly. We're thrilled with the result.

Great service – Quick Step Laminate laid over existing timber/tile flooring. Including stairs. Great attention to detail. The guys checked the old flooring was flat and corrected as necessary. Special attention was paid to the stairwell including the local (SA) manufacture of solid stair treads. The layer worked closely with me to insure a great job. recommended.

Highly recommend this company to anyone – A1 Flooring were such an all round professional and great company to deal with. Prompt replies and good communication, thoughtful advice, beautiful and careful installation, friendly people all throughout, amazing value for money - very affordable to get such a lovely result. I feel like my little house has been transformed to something I feel proud of and truly at home in for the first time. Thank you so much to all involved at A1 Flooring!

Friendly & Reliable – We had Quick Step laminate installed and were very pleased with the over all process and how the whole experience went. Smoothly. Most my other dealings with trades people was based on people saying something and doing something else. With A1 flooring, it was simple- if they were to be a bit late, they will let me know... at any time, they kept me… Read more

informed about any minor changes and explained why.

Adrian is a great guy who put up with me few times as I had a lot going on at the time, and I was short and not particularly nice at times and he was professional and didn't take offence. Thank you! Zac was great. Such a hard working guy, but I wish he wore a mask while sanding all these doors.

The end result was very pleasing and they finished much faster than expected. We did almost the entire house, and they finished 2 days earlier than originally told. Cheers guys

Very Professional – We had a Quick Step laminate laid over an old slate floor. We are so pleased with the result. It has transformed our family room. The A1 Flooring staff and tradesmen were excellent to deal with. We have no hesitation in recommending A1 Flooring to others.

Great customer service – A1 flooring were reliable and professional. The laminate floors look fabulous. The customer service was excellent. The staff I had dealings with were very helpful. Adrian who did the quote, Chris in the office and Ryan who laid the floors were friendly and easy to deal with.

Excellence in Customer Service and Quality Delivery – Cannot fault the service or customer focus. From the initial quote meeting to completion of the exceptionally high standard polished boards, was a pleasure to deal with Brad, Chris and the A1 team. Thoroughly recommend A1 Flooring Adelaide.

Awesome customer service – Thank you for such an awesome service. Knowledgeable and highly experienced. Good communication and completed in a timely manner. So easy to work with, and this is greatly appreciated when it comes to renovating. So much pride has been taken in the finished product. We love the ultra-matte finish!

Friendly service with a top professional feel – Reliable quote, friendly service from Chris. Steve sanded and vanished our loungeroom, fantastic job. Glad i rang them A+ guys.

Our 1924 Federation home has a new lease of life – Highly recommend A1 Flooring Adelaide. The team (Chris, Brad, Adrian and Ryan) made the selection and laying processes as seamless and stress less as possible. We opted to change the boards from Spotted Gum to Premium Oak Matterhorn and they were very accommodating. Ryan and Adrian were meticulous with the preparation and laying of the boards (110 sqm) and completed the task within 5 days to a very high standard. Couldn’t be happier.

Terrific - thankyou – A1 Flooring were independently recommended to me by two family members. I have polished baltic/radiata pine floors throughout my home and I understand they were originally sanded and polished approximately 25 years ago. A comprehensive quote was provided prior to the job which involved re-sanding and polishing all rooms. Dealing with all members… Read more

of the team was positive and they were very responsive to questions etc. My home is an old bungalow and I wanted the front and back steps completed as well as steps between different floor levels. The back step had quite a bit of water damage and rot but they were able to repair it to a much better state. Steve did the majority of the work and did a terrific job. - I chose the water based satin finish largely because I wanted the least toxic option and have a dog. The floors look great - very mellow. I am very happy to recommend this company.

Karen