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I booked Mini Movers for a Palm Beach to Palm Beach Gold Coast move of 2 dining tables 6 dining chairs a coffee table and occassional chair. I had items ready to go from my garage easy access for loading, the delivery address was 5 minute drive, again easy access straight into front of house, 1 hour job max, charged $630. When i questioned the… Read more
cost after being quoted $240 per hour, i am tolf they charged me travel time from their depot in Brisbane?? They would have left Brisbane at 7.30am in peak traffic to make it to my place at 9am, and told me traffic unpredictable, you leave in Brisbane or Gold Coast you dont go on M1 unless you have to from 0600 to 0900, everyone knows that. So why would you drive to a job from Brisbane to Gold Coast at this time, because you are charging top dollar. So my advice if you are in Gold Coast dont use Mini Movers because you will cop an extra $250 on top of your service invoice to use them. I think it is a rort!
In September 2025 I engaged MiniMovers to move contents of a two-bedroom unit to an apartment over 800 metres away. It cost over $2,000-00. I discovered the 2 removalists had tossed out my reading glasses and my very expensive blue-blocker glasses for my sensitive eyes. When I later called to complain that some of my most important things could… Read more
not be located, the manager was unresponsive and unapologetic. At first they lied about the losses and then they covered their lie with another lie that they put my spectacles in a green Eco bag, but they never handed it to me. Other things were not found. My entire academic transcript and my university degree which I had packed into a bag along with my birth certificate and birth and death certificates of my family plus my family history covering 200 years had disappeared. The academic and family history were in ring bound coloured binders, one blue and the other pink. All gone. The family history is irreplaceable. A clear box full of electronics has also disappeared. Some large bags of knitting yarn filled with expensive alpaca yarn has also not arrived. My complaints fell on deaf ears and they will not reimburse me for the loss and I suspect that if I make a claim against them via my insurance, MiniMovers will not pay out. Then there was the detour they made on the way to my new home not far away from my old home. I waited for over 10 minutes for them to arrive. When they arrived they said they stopped somewhere for a drink. They did not notify me of this before they took off and I therefore did not know where they were going. They arrived at my old home totally unprepared. There were no plastic covers for my bed or lounge furniture as I am an asthmatic. The young Australian told me he forgot all about it in the rush to get to my address. His sidekick merely grunted most of the time. These two young men were not experienced removalists. They misplaced everything. All boxes were clearly labelled top and side with fragile marked on various boxes, yet my instructions for these labels to face front at my new home were disregarded and the heavy boxes were placed on top of the boxes marked fragile which caused the fragile contents of the boxes to break. Once upon a time, 17 years ago MiniMovers had experienced competent removalists and they didn't take all day to move my stuff. As it stands they charged me $2,100+ for over 8 hours for a 2-bedroom unit plus they lost significant items including my identification which will cost me significantly to replace. Thanks for nothing MiniMovers. You people are not the same people you once were nearly 20 years ago. These days you don't seem to carry insurance nor offer compensation for anything your people destroy or lose. As a parting shot to MiniMovers, the 2 people who were engaged to clean up my former home relayed to me that the lost items in question were NOT at the unit after I left which means my precious things were dumped, or worse. Unhappy pensioner
Friendly, organised, hard workers. Amazing service – Marty and Steve were wonderful. They worked hard and constant. The truck was packed to perfection, like an amazing game of tetris, and they treated my belongings with respect. When unloading, everything had to go into a small single garage area and I thought there was no way they could do it. But they did. Even left a passage for me to get to the… Read more
other end. They were friendly and polite and very very professional. Cannot speak more highly of them both.
George & Evan were excellent – I just needed some furniture moved around my house from upstairs to downstairs and vice versa. George & Evan were truly excellent. Professional, courteous, friendly, careful and quick. The total costs were less than I was expecting. All in all a wonderful experience and I would definitely hire Mini Movers again.
Very Disappointed – Over $900 for a 2 bedroom apartment, to have the fridge dinted in multiple places and washing machine scratched. In saying that I didn’t even make a complaint regarding the fridge as I know the boys worked hard, and there were stairs but I didn’t expect the washing machine to be scratched. No reply from the company, very unprofessional Show details
Use someone else – Booked a short distance domestic move 2 weeks in advance, they called me to cancel the day before with "covid reasons" and no alternative. Made an already stressful and anxious time worse, and have completely lost a loyal customer, but also gained an absolute detractor for this brand and company. The company that was able to do the move for me… Read more
days later had noted I wasn't the only person who Mini Movers had cancelled on that same day, only the reasons they were given were "shortage of trucks".
Fantastic job by two top blokes – I recently moved from Brisbane to the Sunshine Coast and was extremely happy with the service provided by Scott and Klay. They worked fast but took great care with my belongings and cheerfully moved some items back downstairs as I hadn't properly indicated where they were supposed to go. They arrived on time, were polite and friendly, and went… Read more
over and above in installing my washing machine and helping me set up some other pieces. They turned a potentially stressful experience into a great day.
Excellent job by MiniMovers! – I've used MiniMovers several times over the years and would never use any other removalist. Recently I had a small move which included a fragile screen. The job was done perfectly and fuss-free by Julian and Jack. They were punctual, polite and cheerful.
Horrible. Canceled move at the time we were expecting them to arrive. DO NOT USE – Booked in for 7am. Called at 7am to cancel stating they knew about staffing issues but waited until now to cancel. You cannot do that. Its an absolute miracle the lease didnt expire today. DO NOT USE.
“The guys say they didn’t do it.” – They scratched and cracked the front of our fridge. It was reported to the company with photos. The response: “the guys said they didn’t do it.” Ruined a $3000 fridge and take no responsibility.
Can't fault them, amazing service! – I have now used Mini Movers twice and can't fault them in the slightest. They go above and beyond to the point where my sofa wouldn't fit in the apartment lift so they took it down 4 flights of stairs. They aren't the cheapest option in terms of removalists, but I would easily use them again because they are trustworthy and get in and get the job done.
Great helpful removalists – I highly recommend this removalist. Even though it was a short distance removal, the guys who did the removals were great. One of our office desk got minor damage while unloading and the office staff took responsibility in ensuring that this was replaced with a similar newer item. Had a professional friendly service from this company.
Cleaning service a rip-off – Booked the cleaning service .. two cleaners for one hour. Was aware travel time was included and email stated the cleaners would come from Carindale depot, close to my home, but on arrival they announced they had travelled from Rocklea and that because of travel they could only stay 15 mins. As I entrusted them to a helper this was not queried. … Read more
When I arrived they were rude and unpleasant and wanted to spend my precious 15 minutes sprouting the rules and calculating the cost. My complaint has been ignored, and surprise .. my negative review does not appear on their website. A total rip-off, contrary to the movers, who were brilliant.
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