MINISO

Extremely Rude and Unacceptable Behaviour – MINISO, Macarthur Square I am appalled by the shocking behaviour and complete lack of customer service displayed by a sales assistant at MINISO, Macarthur Square, on Sunday, 8 November 2026, at approximately 2:30 pm. My daughter had made a purchase and was given a 10% discount voucher for her next purchase. Just 15 minutes later, when other family members presented the voucher, the same sales assistant refused to honour it, claiming it had already been redeemed the previous day.

Despite explaining that the voucher had only been issued 15 minutes earlier, she refused to resolve the issue. She also refused to provide another voucher, claiming none were left. I then reasonably requested that the 10% discount be applied to our current purchase instead, but she refused that too.

However, the most disgraceful part was her attitude and language. She aggressively told me to “Get out of the shop immediately.” When my daughter challenged her disrespectful behaviour towards a senior citizen, the assistant responded, “I don’t care,” and told my daughter to get out as well.

Such behaviour towards customers is absolutely unacceptable. We were shocked and humiliated and left the store without making any further purchases.

This was not simply a matter of refusing a discount; it was a complete failure of basic customer service, courtesy and respect. No customer should be spoken to or treated in this manner.

I expect MINISO management to take this complaint seriously, investigate the incident, identify the staff member involved and take appropriate action. I also expect an explanation and an apology for the way my family was treated.

I would strongly reconsider shopping at this store again.