Miss Poppy Design

I ordered two pairs of same size PJs late Dec. As time went on Miss Poppy responded to my email late Jan and said one pair was still on order and would l like it sent separately. I patiently said ld wait. I eventually had notice that Aus Post had… Read more

notification of my parcel but no delivery details? Another email to Miss Poppy. l finally received my order on the 13th March only to find one pair waaay smaller than the other!! Also this pair was made of cheaper quality satin, no comparison to the other. Needless to say l will not be ordering from them again, and will find another stockist for Bridesmaids PJs for my daughter.

AM STILL WAITING ON MY ORDER- I have purchased two bridesmaid boxes- bith were meant to include a cookie, socks, glasses and eye mask. I additionally ordered two personalised glasses (one for each bridesmaid). So far its been over a month and I've received the boxes and cookies. Nothing else and not responding to emails. Very disappointing. EDIT-… Read more

after posting my review, I was contacted by MissPoppyDesigns. They explained that some items I had ordered were out of stock, and this was the reason they were not sent. My order status, however, was appearing as complete, and tqo glasses which I had ordered (which hadn't arrived) were appearing as sent. MissPoppyDesigns requested that I select different items for my bridesmaid packs, which I did. I was told that if i waited for the items i had originally ordered, it would take much longer than the time i had (i was waiting a month by the time i received my order). However, upon their arrival, I was very disappointed. The headbands did not even fit on a child's head, let alone the bridesmaids I ordered them for and the replacement glasses didnt fit in the original boxes that I had ordered, meaning the gift had to be given in separate parts. Whilst the communication was good once I had posted the initial review, and replacement items were offered, I didnt get what I wanted for my bridesmaid gifts and this resulted in a stressful experience rather than the positive experience I was hoping for.

Order arrived late , after wedding. I gave the recommended time advised by website. Sizing is ridiculously huge XS fit large, im 178cm and the pjay top comes to my knees almost . Embroidery work on the pjays is messy and bunched up fabric around it . Would not recommend.

Gorgeous products – Purchased bag set and satin pyjamas as Christmas gifts and received my order today today and absolutely stunning quality and can’t wait to gift them.

Great small business with lovely service – Small issue rectified immediately by Rachel. Great local small business

Luxury personalised denim jacket - I love it! – Beautiful handcrafted black denim jacket. Came with personalised stitching and pearls. Feels luxury and quality fabric for a one of a kind piece!

Poor product and horrible customer service – I ordered a customised veil, which arrived with off centre text and was entirely unusable. When I asked for a replacement they lied about sending one and deleted my review from their website. They now will not answer any emails about a refund. Edit: received an email response immediately after posting this review, even thought I’d been trying to sort this out for two months. They refunded me and asked me to remove the review.

Love love love my denim jacket – I ordered my personalised denim jacket for my wedding as a friend recommended Miss Poppy design to me. At first I was hesitant however I am so glad I ordered myself one! The denim is so soft and comfortable, it had pockets inside the jacket which helped on the day. I put it on after my ceremony and never took it off. I had so many compliments on… Read more

the night and days after. I will definitely be recommending Miss Poppy Design jackets for anyone getting married or having a special occasion. You won’t be disappointed!!

Scam Beware Buying From Here – Scam! Scam! Scam! This company communication is non existent. Bought a product from them for my bridesmaids in July 2022 and to this day 1) Haven’t received word on my order. 2) Numerous messages left on their instagram and emails regarding my order and still no communication from them regarding it. Thought they did a runner as they did not post… Read more

in a while then suddenly started posting again…. Trying to scam more people on for Black Friday?. I’ve come to the fact that I have most likely been scammed and putting this review out hopefully stops anyone from being scammed from this so called “company”.

Beautiful jacket – This jacket is absolutely stunning thank you so much and great service. Its wonderful being able to buy plus sizes.

Appauling – DO NOT BUY FROM THIS STORE! they don't even deserve one star! i purchased a pair of pjs to check out to use as my bridesmaid gifts for my bridesmaids and they were NOTHING like advertised! They dont respond to your queries and blatantly ignore you. the customer service is disgusting- and by the looks of things im not the only customer left… Read more

disappointed and lost money. The colour was NOTHING like the colour they advertised... i put this to the company and they finally got back to me after TWO WEEKS! They told me to send back- so i paid the $10+ for returns and now they say it never arrived in the post. i have tried contacting them MULTIPLE TIMES & they dont respond. As said above, DO NOT BUY FROM THIS STORE, customer service is appalling as are their products!

Horrible customer service – Wrong size they sent to me. I ordered small they sent me extra large. Owner kept promising she will send parcel label but forgot everytime. Now I'm waiting for months for my order to be received. They don't care. They are removing my comments from facebook page and not letting me comment.

Faulty product, terrible customer service – A customised denim jacket came with a missing diamante, it was on the back in a very obvious part. I was advised to fix it myself with a diamante that would be sent. I advised I did not wish to purchase a defective product and would I be reimbursed for my time and the glue I'd have to buy from the store, I had no response after several days and… Read more

DID NOT receive the diamante. I pursued a refund and low and behold I had confirmation the diamante was in the mail, no confirmation on when this was sent has been received but it was not in a timely manner. The customer service is appalling.

A stressful and truly terrible customer experience – [Name Removed]” in customer experience was rude, unapologetic and extremely unprofessional.  
 I ordered a personalised rose quartz gift set for a dear friend that was going through a very stressful time.  Two weeks had passed, and the gift package hadn’t yet arrived.  I followed up with a polite email - no response.  After 48 hours,  I followed… Read more

up again and also sent a polite DM to Miss Poppy’s IG amount.  No response.  
 I hopped online to the online chat to speak with “[Name Removed]” whom I’d spoken with two weeks ago re: the rose quartz gift set. I was on hold/online for 9-10 mins.  A friend of mine was sitting next to me & hopped online to see if the chat was working properly and surprise surprise, “[Name Removed]” was available immediately!  I typed an msg to let her know that it was me and that I was in fact, chasing up the delayed order.  
 The rude, aggressive and unapologetic replies that I began to receive were very surprising and uncalled for. I factually stated that their TOB’s had stated that delivery was within 2-12 days and I felt that there had been a lack of communication and would like to apply for a refund.   Not only was the refund (rudely) refused, “[Name Removed]” proceeded to lie and say the gift had already been dispatched (it hadn’t) & that delivery was within 2-12 “business days” only and they refused to do a refund. So basically, bad luck!

I can absolutely accept that June is a very busy time for personalised gift companies (weddings, birthdays etc) however the way that I was spoken to as a customer was so appalling and aggressive - it has still shaken me. 

- Anna