Mk3

I wish to write this post to warn others about this dodgy company. Everytime they called I was told something different. They took many months to sort our roof, they sent around 7 people to measure my property and cannot follow simple instructions for example please phone me as I need to lock the dogs up so they can measure the back shed these… Read more

instructions were relayed may times via messages phone calls And emails and still not able to follow. They then subcontract the work out to others who are also incompetent and after all people who came to measure the roof 9 in total they still were unable to get it right and had to order more material. Didn’t come back to clean up their mess. The whole Process was appalling.

I feel it’s important to share my experience to warn others. MK3 Builders attended my property after a pipe burst that ultimately resulted in extensive remediation and a full rebuild. At their initial inspection, they grossly underestimated the scope of works, insisting that only a single kitchen cabinet needed to be removed. This proved to be… Read more

completely incorrect, as widespread water damage and mould were later discovered throughout the kitchen structure and subfloor, requiring a complete strip-out and major remediation.

What was most concerning was the dismissive and unprofessional manner of the representative. I was spoken over, my concerns were brushed aside, and I was even told that black mould “was not a thing”, which is both incorrect and deeply concerning given the well-known health and structural risks involved.

Based on this experience, I contacted my insurer and formally requested a different builder be appointed. The new builder was professional, thorough, and listened carefully to my concerns, which only reinforced how poor the initial assessment from MK3 Builders had been.

I am extremely grateful I changed course when I did, as following MK3 Builders’ guidance would have led to serious long-term consequences. I strongly recommend that anyone dealing with water damage or mould seek multiple independent opinions and exercise extreme caution before engaging MK3 Builders.

These useless bunch of [Content Removed] need there licences revolked and business shut down, stay away from this company claim dragged on for 5 months trying to get in contact is near on impossible there is a resson they rate poorly Show details

If I could put 0 stars I would. Assessor for Allianz following landslide from cyclone. Stated no damage to building - you couldn’t see the building because of the dirt sitting against it from the landslide. They assume no damage as they couldn’t be bothered to remove the dirt to thoroughly assess . Been with Allianz for over 10yrs and never made a claim. Claim rejected based on lazy assessment. Show details

Unprofessional and shady – Unprofessional and arrogrant. Cancelled my allianz insurance as a direct result of these people. Get independant advice and tell them nothing. They are there for one reason and its to decline claims. Would give 0 if I could. Show details

Claim dragged on for 18 months - used unregistered and unlicensed so called specialist. Complete racket run by an equally dodgy insurance company Show details

Our fabulous experience with Alliance ,Mk3 plus Nick and Rodrigez – We have been so happy with alliance followed by Mk3 followed by Nick and Rodrigez ,! Quite a process but couldn't be happier..everything went so smoothly with updates all the time and our bathroom was finished under allocated time and looks fantastic Thankyou all so much Pam and Hans Show details ·  1

[Content Removed] company – [Name Removed]! You really have very little knowledge in the building game! Your report indicates tree(s) standing 20m from house foundation as one of the direct cause of house foundation movement?! Tripper you… [Content Removed] clients from their rights just to make a $ is simply not right. You know this mate since you told me Allianz… Read more

pays $5k on admin fees to AFCA so that they are not seen as weak.. right?! Disgusting report full of lies, deception & obviously biased.

My advise to customers of Allianz.. cancel your policy today & move to others. They hire [Content Removed] companies such as MK3 to put through false reports to decline claims so they get paid. Thats their direct source of income! Shame on you [Name Removed] & Mk3 Melbourne. Sorry [Name Removed] but stick to building dog houses perhaps.

Ill send your office the outcome from AFCA in the coming months as soon as im granted claim aporoval in my favour.

Bernie

TYSON YOU ARE THE BEST – I was lucky enough to have Tyson is South Australia as my assessor when my beach house in Encounter Bay caught fire by my tenants smoking??!! It was such a stressful and traumatic situation and time but Tyson was professional, calm, helpful, understanding, supportive and an absolute GEM. He progressed the claim through quickly, was helpful in… Read more ·  1

assisting with an uncooperative tenant, coordinated all the work to be done in a quick and timely manner and his attention to detail is second to none. I can’t thank him and his team enough. They made one of the most stressful times in my life a lot easier and my house was quickly returned to the beautiful home it was before the dreadful fire. I’d give 10 stars if I could. I can’t thank you enough Tyson.

Great experience – I had Justin as my assessor and he was extremely efficient, well spoken and prompt. I am extremely happy with how fast Justin was to get things rolling rolling for our insurance claim. I would definitely recommend this company Show details ·  1

Unprofessional – Westpac insurance “Alliance” sent out MK3 to inspect our roof for hail damage after a hail storm on Boxing Day. The inspection was rushed and he questioned how I knew there was damage to the roof. Weeks later I was advised that my claim had been declined. I then had an independent contractor inspect the roof and he took photos and used chalk to… Read more

mark the damaged areas of the roof. I went back to Alliance with my findings and disputed their report. They sent a different person from MK3 out with a roofer, they were supposed to meet with my contractor to go over the findings together. However, they did not wait. The roofer sent by MK3 climbed up the ladder stood on the roof for less than 2 mins did not take any photos or make any notes. I sent a text to the contractor advising him that MK3 were already on the roof. When I went back outside they were packing up and getting in their cars to leave. Extremely unprofessional. I don’t know why Westpac use this Company. If I had read the reviews before I would have asked for a different Company. I wonder if they get a kick back for refusing claims. Eventually my claim was accepted 5 months later no thanks to MK3.

Amazing effort – A huge thank you to Ben Archard and his team for all their help at one of the worst periods in our lives. You went above and beyond in your efforts to get us back in to our home. We're truly appreciative of all your hard work. Show details ·  1

Exceptional Service – Thanks Ben Archard for all your hard work and assistance. We just do not know how you do your job. What you did for us, in taking our rental property from a bomb site and restoring it back to it’s former glory, is something we are so grateful for and will never forget. You are phenomenal at your job and I hope that is recognised within your industry, we certainly recognise it! Thanks again, we’re appreciative of everything you did. Show details ·  1

Very happy to be back in our home – We lodged a claim with Westpac after our home was flooded and Westpac appointed MK3 who sent out an assessor, who was very thoughtful and respectful to our family. The assessor initially advised the rebuild would take 6 to 9 months however, during the rebuilding we were advised of significant delays with material shortage labour and we were… Read more ·  1

required to stay in our rental longer. Initially we were very angry about this situation, however, the consistent communication from our assessor throughout the entire process was incredible. We have now been back in our home for two months and extremely grateful as we have several neighbours who are far from moving back into their properties, and we have heard some horror stories about their claims handling, some of which are insured with Westpac but have a different assessing company.

Our assesses name was Ben and we are extremely grateful for all he and his team have done for our family, we could not believe after being home for over one month Ben called to check in and make sure we are settled in and have no issues. Even know we physically met Ben only a number of times. The constant communication felt like we have known him for ever.

We are forever grateful for everything you have done. The last 12 months has been extremely hard on everyone and we appreciate everything that you have done for us. So thank you from our family.

Service was prompt and assessor extremely reliable – I had a burst pipe in my bathroom. I had Mk3 call me the same day I lodged the claim with my insurer and my inspection was carried out the next day. The assessor and claims coordinator assigned to my claim were prompt, responsive, and had the answers to all my questions. Would recommend. Show details ·  1

Customer Service and Claim Management – Claim management dealt with in a timely manner with end to end service from the assessor and claims coordinator Show details ·  1

Company designed to decline Allianz insurance claims – MK3 conducted an insurance damage assessment for Allianz. Contractor at time agreed that damage caused by storm and claim should be fine. After waiting a month for the report Allianz declined my claim stating the claimed item was not in “good repair”. The claimed item was fine before being damaged in storm… avoid all costs both MK3 and allianz. Show details

Idiots , Do not use them for any kind of property inspection – Recently they did the property inspection for Allianz insurance and it took more than 3 months to provide an update. The report was really nonsense and my claim got rejected. Now i need to move legally to get some results. Show details

Liars and cheats! – MK3 was charged with doing an assessment on my property after storm damage and failed to note any of the actual damage. Liars and cheats just working for the insurance company to get them out of paying. This company should be shut down. Show details

Very unsafe don’t let them assess your property – I have MK-3 to assess my property they have caused a lot of damages they’re unsafe And don’t follow correct safety step their electrician nearly set my kitchen of fire turned on the gaz with a litre Show details

Absolute lying [Content Removed] artists – Like so many other people reviewing these incompetent liars, I too had a bad experience with them assessing my property and lying all the way. I had a leak in my ceiling due to recent storms and they didn't even get on the roof to assess any damage! Insted they went through our man hole to look at the ceiling from there!!! Our fridge is underneath… Read more

the man hole and I offered to move it so it didn't get damaged but they said it would be fine. It wasn't. They knelt on the top of the fridge and put dents all over it and had the gumption to lie about it. I watched them doing it [Content Removed]. I've raised a complaint and will fight this to the end through principle. Once that's done it's bye bye to that Insurance policy and going with someone else.

Completely incompetent – Insurance claim through storm damage in February still chasing it in October As all their reviews state will lie about damage in order not to claim insurance I can’t believe that Westpac uses this company I too am moving insurance companies because of the uselessness of the assessor’s Show details

Incompetent, very poor communication process – -Failed to provide responses in a timely manner. -Failed to provide responses to questions asked, very selective. -Failed to be consistent with responses. -Failed to provide any confidence in any information provided. -Failed to provide necessary details to make decisions. -Contradiction between there engineer and an engineer and many of the… Read more

highly qualified builders I personally hired to inspect our property, also being a builder myself it is clear to see they are just trying there best to avoid acceptance of my claim. -List goes on but for the sake of trying to keep it short to summarize poor communication and handling in all aspects and more like a circus in most respects. They are a joke. They fail to fulfill their obligations as required from westpac. I suspect dishonesty within their relation to Westpac as mentioned from a previous review another person made here.

I took this claim to the AFCA and only then did things start to progress but was left to the very last day allowed by the AFCA I should have went to the AFCA alot sooner.

Only verbal and very limited information provided, bad communication over the phone with the mk3 building company westpac hire to handle our assessment. State manager hung up on me twice, so I had to call back talk to other staff that had better customer service skills to discuss claim not what you would expect from a state manager.

MK3..cowboys of the loss adjusters – Prepare to be disappointed. Prepare to be stooged by these cowboys The Rolls Royce of incompetency, stonewalling and capitalising on others loss. Lower than a snakes belly. Show details

MK3 Westpac / Transparency - read through to the end pls – According to Part 3, Section 21 of the General insurance Code of Practice, insurers have an obligation to, “be honest, efficient, fair, transparent, and timely in our dealings with [customers]”. This review brings into question Westpac’s alignment to this standard. I have a home and contents policy with Westpac. After the 2022 floods, my home… Read more

was extensively damaged. and essentially needs to be gutted and replaced - anyone who is renovating, or building knows that this costs is upwards of 400k given the prices for building materials and labour at the moment.

Westpac sent out an assessor to ascertain the extent of damage to my home. Westpac insurance outsources its assessors from a company called MK3. A representative from MK3 conducted the assessment. I was surprised to learn that MK3’s assessment and scope of works was substantially below what I knew to be realistic. I am a reasonable person – I know that insurers need to save as much money where they can, and customers want to gain as much money as they can. This is a normal interaction between any business and client. A few thousand dollars is expected. But this was an astonishingly different. So, I conducted my own research to find out more about MK3 and Westpac's relationship.

These are some of the facts I found - you can make a judgement on those facts for yourselves.

1. The General Manager of MK3 previously held the senior role as ‘National Claims Manager’ for Westpac Insurance for nearly 9 years. 2. The current sole director of MK3 is a licensed builder, but his licence says, "only for contracts not requiring home warranty insurance" on the public register. This means he has not been approved by an insurer and is unable to offer home warranty insurance on his work. 3. I checked to see if MK3 had other ‘boards’ or industry groups that could provide third party feedback on their processes. I was unable to locate any.

For anyone who has been through a claim, you will know that the amount of money you get from your insurer to fix your house is dependent on the assessor’s report. Assessors tell insurance companies how much it will cost to repair your damaged home. Homeowners are dependent on assessors. As such, assessors have a sort of ‘positional authority’ over the fate of customers. Given this, one would hope that assessor would provide neutral and realistic assessments on damage claims. Let’s say that the assessor tells the insurance company that your scope of works can be undertaken for $100,000. As a customer, you are told that you have two choices: You can use Westpac’s building company who has promised to undertake the work for 100k, or you can take the 100k as a pay out and use your own preferred builder. What happens if the 100k you were offered is unrealistic and every builder tells you that it will cost 200k to fix your house? Well, you realise that you didn’t really have much of a choice after all: you are, more or less, forced to use the insurance company’s builder. What if the assessor (MK3) was also the builder? Gosh.

You can find this information for yourself. It is available to the public on the ASIC website https://connectonline.asic.gov.au/ (I paid over $100 to download ALL of the historical ASIC records on MK3 including previous owners, changes in ABN etc). You can also check public Linkedin profiles and information about licencing at https://www.licencecheck.nsw.gov.au/.

Lying, incompetent and shafty – They were supposed to deal with my property damage due to the storms. The assessor lies constantly to make up for/or cover up his incompetencies. I’ve put in two formal complaints and now considering legal action. This should not have a contract with insurers. Show details

Lied at assessment and had no idea what he was doing – Told me one thing and wrote completely different in the report. Assessor arrived said I’m a carpenter trade so I don’t know roofs. This was for damage to my roof and ceiling. Complete lier. Show details

Incompetent – Poor communication throughout our whole storm damage claim process. Don’t answer the phone, return calls, answer emails, follow up is poor and false information made on claim reports. It doesn’t get much worse really. I’d be giving zero stars if that was possible. Our experience has been with Gold Coast assessors. Show details

Great service from Nathan – Quick response to come out and assess my claim. Quality of the workmanship by Viv and his lad was excellent. Called Nathan out to check another issue which again was promptly dealt with. Highly recommend using Mk3. Show details

Stay away from these con artists!! – They were sent as second assessor 15months after the incident. Told us one thing, and wrote a totally different thing on his report, costing us time and loss of thousands. I have never dealt with someone so unprofessional. He's a big liar, we're gonna lodge and official complaint, hopefully he'll loose he's license and won't rip off more people. Don't let this guy walk in your door! Show details

And The Winner For Best Roof Repair Is----------Yes! It's Mk3 – After the Halloween Storm October 20 in Springfield Lakes Qld we were invaded with deliveries of scaffolding and roofing materials and being a person who needed a roof repair I spent weeks and weeks watching roofs being replaced as I walked and drove all around the suburb. What I saw really frightened me. Roofing left on front lawns for 2 months… Read more

or more, men putting scaffolding up laughing and swearing when a large pole fell between 2 relatively new cars on a driveway and often seeing roofing men thinking it was a huge joke when roofing sheets thrown just missed a car driving along the street. Loud thumping music, men swearing so loud kids walking home from school could hear it. That was bad enough but it got worse. The cowboy roofing guys left footpaths and the environmentally protected koala bush across the road full of their rubbish, if you were lucky you had a skip left in your front yard for 2-3 months. I'm 70 and now on my own so one day my car kept yelling at me - tyre pressure! I rang my son and he said look at your tyres so I did but they are low profile and they didn't look flat. But yes he had to rescue me because I had 2 nails from roofs repairs. Two other neighbours got flat tyres too. When it was my turn to get my roof repaired I was terrified and wanted my son to take days off work as I was scared of the tradesmen. My son refused saying I had to learn, just like for Mother's Day I got a tool box with tools to learn how to use. But guess what! Somebody was looking after me (sorry it wasn't Westpac - I agree A.R. Great idea of yours cancelling Westpac insurance) I got MK3 and they were absolutely incredible. Paul the State Manager kept me informed regularly and I had roof mounted scaffolding that didn't ruin my artificial grass, the roof guys were nicer than my brothers. They worked so very hard in the hot sun and pushed themselves to get the job done. The roof boss Peter made sure the sheeting was removed every day and Peter was the best weather predictor better than our Qantas pilot mate. OMG! all done in 2 days and the place looks exactly the same as it did before. With MK3 you won't need to put new turf down, your car will be safe, and you'll feel like something good happened in your life for once. Thank you to MK3 and Peter and his boys. My son got his roof done with MK3 too and enjoyed helping the guys. I would recommend MK3 to anyone needing roof repairs. THEY'RE THE BEST!

Cancelled insurance due to Mk3 – Mk3 was sent to my property to assess storm damage by Westpac insurance. I'm a paying customer of Westpac insurance. Mk3 continually intrupruped my conversation. I could not even finish a sentence. They told me they could not fix my property and it was up to me to complete the job and then attempt to claim my finds back from Westpac insurance. I have cancelled my Westpac insurance due to Mk3 and advise everyone else to do the same Show details

Incompetent company who cannot fix a roof, attended 5 times still leaks – Our home and contents insurance company uses MK3 to manage claims. The roof of our house was badly damaged in a storm in Nov 2019 and MK3 came to repair the roof. The roofing company MK3 sub-contracted to is the most amateur, unprofessional and incompetent builders we have ever seen. Their tradesmen came in and out unannounced, refused to… Read more

leave contact details or full name, they were caught stealing our tarp which was lying in our yard without asking us first. (who knows what else they helped themselves to). This is their ethical standard (or the lack of). With the actual work, it was shocking which is supported by the fact that there were 5 leaks since the roof was repaired (and is still leaking as we speak). Other tradesmen had pointed out to us a long list of defects they have left, amongst those were: no weep holes left on roof ridge; flashing applied on dirty tiles and therefore came off in just a few months; pointing applied on dirty tiles and has cracks; more than 1 colour used to point the roof resulting in patchy look. It makes anyone wonder if the tradesmen were suitably qualified. What makes it worse was, when we asked for license details of the roofer, they told me it was not on their records... This has dragged on for 9 months, roof still leaks and no one is getting a good night’s sleep, especially in such a wet 2020. This company is a mega rip off. Stay as far away as possible.