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Prompt and Impressive service - I had a problem with a Helinox chair purchased from MO Tackle. After contacting the store, I received a detailed response within a few hours agreeing to investigate my issue. The next day, I was offered a replacement chair which was delivered to me within 48 hours. These days many items for sale online are very… Read more
similar in cost, and the real difference is when you need assistance with a purchase. Rob Mutton at MO Tackle went out of his way to resolve everything (talking to the supplier on my behalf), renewing my confidence with on-line shopping. For the time being anyway!
Have purchased couple of times now, delivery time is about the most efficient of any on line retailer I have dealt with in recent years, absolute elite service
I have purchased a, few times from MoTackle online over the past few months. Loving the reverse auctions, who doesn't like a bargain? Highly reccomended.
I purchased Flyfit Earplugs a week ago and they arrived in WA today. Best price available... Lollies were a lovely touch. Thank you Denise
Very pleased – I've purchased many item from this mob. Always eager to assist and give great knowledge and advice in what to use where and how. Always very friendly and make each conversation a pleasure to do business with.
Look Elsewhere First – Mo tackle has a Fin-Nor Lethal Star Drag Overhead Reel RRP $269.99 selling for $215 in their catalogue. When questioned about the price as I only paid $142.49 were the recommended price was $179 at fishingonline4 store I was blocked from their facebook page and I am now no longer allowed to comment. Their service and commuication is dictatorial… Read more
and leaves a lot to be desired. They are not the same company that they were years ago when they were the cheapest by far and you would not go elsewhere. My advice is to now look elsewhere first and them maybe consider Mo Tackle as a last resort.
EXCELLENT customer service – Ordered a product online last night, realising stock was low. Bought what I thought was last of the item. Put through on credit card. Marcello phoned first thing this morning apologising that the item had sold out and said he'd raise a refund. Within minutes of hanging up my full refund authorisation was delivered to me. Shame they ran out of what… Read more
I wanted but the customer experience was so darned good I didn't even mind missing out! What a treat to be attended to so politely, apologetically and enthusiastically. I don't need anything from this store but based on my experience I'm going to trawl their website and see if I can find something. Vey impressive, rare and appreciated!
A real surprise – Ordered a rod online, Motackle despatch rod fast. I paid courier-priority, the courier company failed Motackle badly. Motackle handled the problem in a speedy efficient manner. To my surprise Motackle had send rod out in PVC piping, that was a real surprise, quality wrapping. By the look of tape on piping, rod would not have made it in one piece. Thanks Motackle
Great customer experience – I ordered a Rapala scale online from Mo's and called them soon after to add a rod and reel to the order. Following some good advice from Steve we concluded the transaction over the phone, quickly and easily. The order then arrived in two parts and my daughter hid my rod from me when it arrived for Father's day and the other I collected from the… Read more
postoffice. I called the shop to say that I had not received the rod, and they investigated it with the couriers timeously and professionally. I later called off the search and we laughed about the ordeal once I realised that the youngest didn't want me to open the rod and hid the tube amongst all my other rods. They were definitely prepared to go the extra mile and that is why I will use them again. Thanks for the efforts guys.
Perfect professional service ! – Well here's a recent review. Motackle had the best range of Mason stainless steel wire leader at the time I searched. They posted it fast and I received it fast. Also, very tellingly, the wire leader was intelligently protected by cardboard sheets. Not everyone would have done this. Thankyou to whoever packaged this properly. I'll be back.
What a joke – Never in stock and the couriers cost is total joke been buying similar products from different site over 12 months now cheaper on all reels over 60 dollars shipment free
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