MO Tackle

EXCELLENT customer service – Ordered a product online last night, realising stock was low. Bought what I thought was last of the item. Put through on credit card. Marcello phoned first thing this morning apologising that the item had sold out and said he'd raise a refund. Within minutes of hanging up my full refund authorisation was delivered to me. Shame they ran out of what… Read more

I wanted but the customer experience was so darned good I didn't even mind missing out! What a treat to be attended to so politely, apologetically and enthusiastically. I don't need anything from this store but based on my experience I'm going to trawl their website and see if I can find something. Vey impressive, rare and appreciated!

A real surprise – Ordered a rod online, Motackle despatch rod fast. I paid courier-priority, the courier company failed Motackle badly. Motackle handled the problem in a speedy efficient manner. To my surprise Motackle had send rod out in PVC piping, that was a real surprise, quality wrapping. By the look of tape on piping, rod would not have made it in one piece. Thanks Motackle

Great customer experience – I ordered a Rapala scale online from Mo's and called them soon after to add a rod and reel to the order. Following some good advice from Steve we concluded the transaction over the phone, quickly and easily. The order then arrived in two parts and my daughter hid my rod from me when it arrived for Father's day and the other I collected from the… Read more

postoffice. I called the shop to say that I had not received the rod, and they investigated it with the couriers timeously and professionally. I later called off the search and we laughed about the ordeal once I realised that the youngest didn't want me to open the rod and hid the tube amongst all my other rods. They were definitely prepared to go the extra mile and that is why I will use them again. Thanks for the efforts guys.

Terrible business, they lie and then steal your money – They are thieves! They first screw you around by sending not what you order, then go back and forth making a million excuses. Then when you send the products back they claim to not receive them and you never get a replacement or your money back! Do not trust them especially the manager Mac! Show details

Very poor customer experience – Went to get gas bottle refilled, had the same bottle refilled three months ago, but this time two rusty, it was only drops of decking oil from where we painted the deck, any way too rusty they said. Took it out to competition and they filled straight away, bottle still has three years before it needs to be checked. Any way motackle lost twenty… Read more

bucks opposition gained twenty bucks, also purchased a new fishing rod and reel while there $149.00 so I'd say the winner's are the competition. Plus the good thing about all this I won't be back, have new business opening up as we speak, (Anaconda) plus still have FTA so all good.

What a joke – Never in stock and the couriers cost is total joke been buying similar products from different site over 12 months now cheaper on all reels over 60 dollars shipment free

Prompt and Impressive service - I had a problem with a Helinox chair purchased from MO Tackle. After contacting the store, I received a detailed response within a few hours agreeing to investigate my issue. The next day, I was offered a replacement chair which was delivered to me within 48 hours. These days many items for sale online are very… Read more

similar in cost, and the real difference is when you need assistance with a purchase. Rob Mutton at MO Tackle went out of his way to resolve everything (talking to the supplier on my behalf), renewing my confidence with on-line shopping. For the time being anyway!

I have made quite a, few purchases from MoTackle over the past few months, both online and in store. I tend to gravatate towards James and the manager Daran for their fantastic advice and product knowledge and willingness to assist with anything, from assistance with trying out new rigs, to demonstrating new knots that I haven't tried before. I've… Read more

also experienced the same great customer service from every other staff member I've encountered. Sorry I have not learnt your names to give you a wrap also. Highly reccomended.

Ashley at Mo’s tackle. Saved our camping trip. We bought an Oz trail gazebo from MO’s that had a fault( multiple broken struts), no one was aware of till opening it up. After speaking to Oz trail about the issue they just wanted to send us parts, which was no help as we were on a camping trip and needed to use the gazebo. Ashley kindly and… Read more

patiently listened to our problem and refunded us our money so we could buy a new one and continue our trip with a non faulty gazebo. His service, compassion and care is a rarity these days. Thank you so much. You are an asset to your company Kind regards Hanna

Fishing Rod – Very honest and great help. Bought a rod from this sort of service. Keep up the good service. Frank from western Australia. Heading over to this store very soon. Yep Show details

Staff are so helpful and patient!! Plus experts! – I’ve been buying gear from Mo for a few years now but today staff member Nathan, rod building expert, really proved what customer service is REALLY like and should be. I called regarding a rod building kit and had problems working out the seat. After some time and sent photos, Nathan sorted it out, with the greatest amount of patience and… Read more

expertise. I really appreciated his help and personable manner, thanks Nathan!!

Cheers

Ken (amateur rod builder)

Used to be the best – Been a customer for around twenty years give or take and they've definitely gone down hill, especially in the last five years or so. And what's with that useless website? Pathetic item description if any, can't see the colors available (lures). I liked it better when they just had the annual catalog you could buy from the newsagent. And of course… Read more

without fail and ALWAYS...the inevitable email telling you that they are out of stock. "Would you like to substitute it with something you DON'T want?". Luckily there's a mob called eBay eh.

Excellent customer service – I purchased two discounted swag mats (called first to confirm shipping cost to Perth, which was the cheapest I had found) and delivery was super quick. One of them arrived damaged, so I called them and they resolved my issue straight away, sending a new one with super quick delivery again. Thanks motackle!

Item arrived damaged. Terrible customer service – We purchased a pop up mosquito tent which arrived damaged. It has taken a month since ordering to arrange a return of the item and we're still waiting. Slow to arrive, slow to respond to emails, if at all, and not very helpful service. Wouldn't recommend buying through this company. Standard online service should offer decent shipping times, good… Read more

online customer service and fast returns or refund policy, otherwise why shop online! If you don't respect the customer don't expect the business.

Fantastic Service – I have used Motackle a number of times over the years and I have always found the service to be good. Yesterday (Tuesday) I ordered a new reel and two rods and they were all delivered the next day - Coffs to Wagga Wagga - fantastic service.

beyond a joke – ordered various fly fishing and fly tying gear and after i paid i received an email 4 days later saying they were out of stock of 8 of the 10 items. I told them to only send me my fly reel out, another 3 days later and still haven't sent my package or recieved my refund, motackle is a joke

Always Out of stock and poor customer service – Ordered some stock only to be told 2 weeks later that they were out of stock, even though on the website they say they had stock.

First and last time – This is the worst tackle store i have ever dealt with regarding an online purchase. Before making the purchase online the item said IN STOCK. After making a phone call and double checking with a sales man if in stock....yes we have boxes out the back full of what your after. So i made an online purchase.. 4 days later receive a call saying sorry… Read more

we do not have this in stock. It will be 1-2wks for arrival we will ship out to you then....i agreed. 4 weeks later I'm chasing them just to return a phone call to where abouts my item is..unbelievable. Sales man says it will be another 4 wks until new stock arrives...Thanks for calling me up and updating me..... I then cancelled my order money was refunded. What a waste of 4wks i could of gone elsewhere!

This is not a professional tackle store, its a circus run by clowns!

This was my first experience and NEVER AGAIN.

cant get rod kits correct wont reply to emails – Products supplied dont match products and desriptions on website. Was supplied a rod kit with missing parts and incorrect grips 3 weeks later still no resolve they tried at first, sent me another grip however its a different colour and to large. Since then motackle have ceased replying to my emails . Stay away from them heaps of other decent options on the web.

Good advise and sound knowledge – I went in today and asked a young worker about an alvey rod and reel setup, he appointed me in the right direction and gave me sound knowledge about the combo, im new to alvey reels been using spin and overhead all my life, very happy with the customer service 5 stars all round. Thank you

Wide range and good service x2 good experience – I have used Mo Tackle online service twice to order hard body lures. On both occasions my order arrived safely within 3 days of ordering, I am in the same state as the shop. I got free shipping and great discounts on my most recent order! The first order I received a lure of the wrong color, I got in touch and the team handled the mistake quickly and effectively. I will be using Mo Tackle online again, I totally recommend them

Brilliant service – Ordered a Fin-nor reel last Saturday 25/ 6/16 at 11.50 am by phone and received it 1.00pm in the Maitland area on Tuesday 28/6/16. great service!! I have been dealing with this company for many years and have never had a problem of any kind.

No problems of any kind – No problems with Emails or with order delivery(and I was telephoned any time there were any problems.) Service was excellent and courteous. Delivery was much quicker than most places and is signed for ,not left at the door :) I have put items on backorder myself as these items are hard to get...no problems at all.

Largest out of stock fishing store in the world – Communication and customer service is terrible. I mean this is an outdoor shop that takes no urgencies on peoples orders. You better off purchasing your gear from a local tackle shop.

Items never instock, bad communication – Have found them to rarely respond to emails. 5/5 of my orders required substituting as they did not have the stock. Delivery times are poor.

Good prices but never in stock and communication is poor – Have ordered twice from these guys as prices are generally good. However, most of the items they advertise are never in stock. I had to chase the last order up about 5 x, with very slow or no replies to e-mails. I unfortunately won't be going back. Better and easier to buy bulk offshore or the odd bit at my local tackle shop.