Mobvoi

MOBVOI do not do warranty of there products – Had purchased a Ticwatch Pro 5 Feb 2024, really only used for gym. Never did any swimming with it or shower even as it is rated water proof. Unfortunately it developed a weird fault after only a few months of turning off even on a near full charge . Did the usual stuff factory reset no additional apps & still it randomly rebooted. After this… Read more

placed a warranty claim in to Mobvoi which started a mile long email of photos of proof of purchase..photos of it not working ..voltage measurement of the charger cradle, luckily I work with electronics. Then after all that did not cover the warranty yet they manufactured this product So anyone who wants to purchase this from Mobvoi have that in mind before clicking the submit button. They do not care about any warranty claims...

Poor Customer Service & Electronics Don't Function As Advertised – I have both both watches and Bluetooth headphones from this brand. The value versus the function for not match. Headphones had the right side working and not the left. Watch worked for less than a year and died completely and during its use it would malfunction and restart randomly. Dealing with warranty and customer service is exhausting. They… Read more

are disrespectful and do not attend to customer service. I

They rip you off by sell their products for over hundreds of dollars but they don't function as advertised. The products are not worth it and you are better spending your money elsewhere. Save yourself the time and headache

Bad post sale costumer service – Please note that this complaint is focused on the service provided by Mobvoi after I have purchased the smartwatch (Ticwatch C2+), not on the product itself. As I still did not receive it, I have no idea if the product is good or not... On the 29/08/2020 I have purchased the watch through their website. At that time the transaction went smoothly… Read more

and I was expecting to receive it at my place in 1-3 business days as per their website info.

As on 06/09/2020 I had not received any word on whether it has been shipped or not (I was supposed to receive an email with the tracking number), I have sent them an email asking about the estimated delivery date.

The one and only email that I have received from them stated that the watch was currently out of stock. They asked if I minded to wait it be re-stocked, but didn't give me an estimated date on when this would happen.

Since then I have tried to contact them twice responding to that email and once through FB (they don't have a phone that we can call from AU), and only silence... I simply asked when it is going to be re-stocked and what is the estimated date for delivery and, if it will take too long, I have asked what is their policy for refund.

I don't know what will happen, but based on the lack of communication, I must say that my experience with Mobvoi hasn't been great. Based on this experience I would not recommend anyone from Australia purchasing their products.