Modern Group NSW Newcastle, Shutters

I have used this business many times for home improvements,indoor shutters,outdoors shutters, refresh roof tiles.and they have given me very good products and service on every occasion. I had a slight fault on my outdoor shutters, they inspected them and rectified the problem in the shortest time with no problems. A business that still gives good service and backs there products. Show reply

Shift worker – I love my new Roller Shutters. As a shift worker my husband finds it easier to sleep during the day. Thank you Modern Show details ·  1

If we could have we would have done this long ago! – We are extremely happy with out new outdoor living area. It has added an extra room (outdoors) to our home where we can entertain and relax. Our new modern blinds keep out the rain and stop the sun from beating in yet giving us good airflow. Show reply

No after sales service and they don’t honour the Warranty – Modern Installed several external roller shutters at our property. After three years, the shutters were all rusting. They had a 5-year warranty, but Modern refused to fix the problem — saying that we were too close to the ocean (the house is 2km from the bay and 7km from the ocean). This ‘excuse’ was never mentioned when the shutters were installed. I would never buy from this company again. Show details

Not happy at all! – Very unhappy, the salesman blatantly lied about how much light would be let in with the blinds to get a sale. We had shutters in the house already that were in his words a “inferior” product and they are 10x better a product than Modern gave us both practically and look. Still waiting 2 months later for someone to come and adjust them after having… Read more

to make numerous calls and emails to chase a better outcome ourselves. Customer service from the management is just horrible. I would not recommend this company to anyone and we will never use them again.

Our shutters have been such a great investment! – Arrived on time to quote the job, and a very fast turn around for install. Couldn’t be happier with them! Show details ·  1

awesome roller shutter internal instillation – When we decided to install a servery in our kitchen thinking about security of course there was only one choice for us and that was to call Modern group and have a roller shutter installed.After we removed the window and framed it out Modern came in and did the rest. We couldn't be happier with the results.. Show details

Spectacular fail – I had 4 shutters installed over 2 days. Job could not be completed on first day due to one of the shutters being the wrong size. Schoolboy style measurement error. They fiddled with it overnight and came back to install. I noticed on the 2.8m shutter that the stoppers at the bottom were bending too much from the weight. There is some give of… Read more

course in the stoppers. I mentioned the issue to the installer on day 2. He claimed it would be fine. Sunday evening now and closed the 2.8m shutter about 1700hrs. About 2 minutes after closing, the shutter crashed through the stoppers in a very loud manner. I bolted outside to inspect the damage. I now have makeshift lengths of timber holding up the damaged shutter. The crash occurred just 10 days after installation.

Sad thing is, I predicted the fail and was ignored.

Very disappointed given the substantial cost of the shutters. And Modern claim to be the best in the industry. I would put them last. Simply impossible for me to recommend these amateurs to anyone.... 28 May 2018.