Top quality work.
Our roof was looking a little sad and needed a good work over. After the order was lodged we were phoned and told when the work would be started. Dan from the trade team rang a week before told us the day he and his team would start. They were there at 7:30 on the day nominated and completed the whole job by the end of the next day. They worked very hard for the 2 days and made a fantastic result of our roof. They cleaned up after they had finished and we were very pleased with the whole process. Our house looks bran new again. Thank you to the Modern Group.
Arlene and Bruce Bartlett.
Very pleased with the work carried out, Sharn was terrific doing a thorough job and cleaned up everything as he went along. He informed us each day what he would be doing and was very polite and courteous. A great worker. Thank you so much.
Highly Recommend Modern
From initial phone call to finished product, I am impressed with Modern. Darren the salesman was very informative and took the time to explain the full process. Once I signed the contract John in the office wasted no time in contacting me to get the ball rolling, answering my concerns and ensuring I was informed of the next step. Steve, Billy and Thomas completing the job were friendly, professional and let me know each day what they would be doing. They were respectful of my home and tidied up after themselves, ensuring no mess was left behind.... Within 30mins of the job being completed Chris from the office called to see if I was happy with the finished product. Start to finish time took 1 week. I am really impressed with my new roof. It looks fantastic.
WE HAD THE PROBLEM, THEY FIXED IT
We decided to put solar panels on the roof of our house. Before that was done I wanted the roof to be cleaned and renewed. I contacted Modern and from the get go it ran smoothly. I had a timeline for this to be done and Modern more then achieved that without fuss. The job was fully explained and carried out very professionally, cannot be happier. On completion of the job I rang the company twice only to be told that the person I needed to speak to was busy and that he would ring me back, to this minute I have not heard from that person. This made me feel that once they had my credit card details that thats where the customer service ended, my only gripe.
Complete ripoff. I will never use or recommend Modern!
Was quoted 7k, for complete roof restoration. Replace cracked tiles, replace all ridges and re-bed, clean and paint entire roof. Payment was made, work was completed. Then, they inform me that none of the work I was quoted for and payed for needed doing and all they did was paint the roof! I proceed to debate the fact I had paid for what I was quoted for and I wanted that work done or some form of discount. They proceeded to argue that it didn't need doing and that I wasn't entitled to a refund. After much arguing to and forth, they refunded $250. I had quoted for painting the roof for $2500. What a complete rort! Never ever will I use them again.
Had my roof done due to some leaking in my sons room.
On the day of completion the roof looked great but there were a few concerns. I managed to half fill a Cole's bag with the bits of capping and cement that were blown off the roof and on to the ground during the cleaning process, the dirt that was blasted off the roof was not cleaned off the walls or hot water system and water had managed to come through into the bathroom in the garage and was running down the walls. I spoke to the tradie and he said that's how it is. I'm a nice enough guy s...o I let it slip in the comfort that I now have a new roof. The rain finally came and the same leak was still there, not only that, the guttering had been blasted through during the roof cleaning process and water was pouring out of the holes on to the ground. I called modern and spoke to Jane who was Extremely Helpful in getting me to the right person to assist with my concerns. That's about where the customer service ended. I received a call back from customer service and I wont name him but the guy I spoke to was quite defensive, abrupt and seemingly unconcerned. He made me feel as though I was the issue. The first step taken was to put me in touch with the tradie who did the job and to get him out to assess his own work. The issue I have with this is that he was made aware of the issues and my feedback.awkward. Funny story, first time he came out he couldn't find anything, I called again and he was sent out for another shot at it and behold, we had a broken tile. They had painted it and the crack was the full length of the tile. They replaced the tile and that's the last I have heard from them. No one has called to close off the call, no one is concerned about the stains on my roof and no one is interested in the gutter issue. Anyone know a good gutter guy? Good luck to you all.
Guttering and fascia covering.
The fascia was covered and the guttering was replaced on my home. The result was excellent. Scott did a great job on the installation. Happy that they did work in my area because it can be hard to get contractors to work at Douglas Park.
What a transformation
Having been in our house for 6 months we contacted Modern Group to restore our terracotta tiled roof. The ridge and roof tiles have been refitted and secured, the grouting updated and the tiles cleaned.
Very happy with the results
Very happy with the company's professionalism and end result. Would definitely recommend them for their roofing work. Pricing was competitive as well as I'd shopped around before going with Modern.
Roof restoration including new Gutters, Fascias and Downpipes.
We have been impressed with the care and commitment of the roofing team. Scott did a fabulous job on all the metal work in very windy conditions, and Dan took great care in the preparation and completion of the tile work and ensuring our property was left clear of any rubbish. I must admit that the quoted price was not cheap, but quality never is and if rationalized we now have a whole roof that looks better than when we built the house 25 years ago, for less than 2.5% of the property value!! Chris in the Modern office coordinated with the var...ious contractors to ensure a smooth and efficient process that worked in with our availability. The whole experience was easy, smooth and stress-less. Would recommend Modern to anyone wanting a quality job..
Excellent service :- Had an issue with the sealer they used when the repaired my roof - after 4 years of insulation- 1 phone call and they came out to inspect the issue and the very next day thy were back to replace the sealer on the roof - fantastic service - Chris was very helpful and arranged the tradesman immediately - great service
After an initial hiccup with the contract, Chris got on board and ensured all went well till the end. The result is fantastic. Luke and Bray did a great job.
Fantastic Roof Restoration
Highly recommend Modern Group Roof Restoration Team. Roof manager ,Chris, kept us informed at all times of the processes involved, while the workmanship of Peter and Jason could not be faulted.
We are delighted with the finished product.
Marilyn and Paul 15/8/19.
Terrible After Service
Modern Group sales are very pushy they convinced me to use them to redo my roof, waterproof no more leaks for 10 years guaranteed, 2 years later my roof still leaks and they have every excuse ready as to why it is not their fault, it is such a waste of money and really disappointed in their after service lack of care, I am out of pocket thousands of dollars with a roof that is just as bad as before only looks nicer. I would recommend to anyone save your money towards getting a new roof.
My roof looks like new after many years, the tradesmen did a great job and were very friendly. We are very happy and would recommend to others doing their roof too
Changed the look of our house
The restoration of our house and the granny flat roofs, and the change from a faded dark brown to Manor Red, certainly gave the building an upgrade. The job was done to suit our timeframe and was done very efficiently and professionally
DO NOT make the same mistake
I didn't shop around as my roof was leaking and i needed a repairer quickly. What a mistake. Overcharged, under delivered. The salesman talked my ear off, but the actual repair person was nothing short of a thug, yet he kept calling himself professional, I was not sure what profession he was in, smoking on my roof and leaving cigarette butts on my driveway. The worst of all was payment. They didn't give me anytime to inspect. The job was done late Tuesday, when I got home, it was dark and I couldn't inspect. The next morning, my door bell rang,...the repair man stood right there asking for payment, he said according to "contract", the payment should be made on the day of completion. I said I havent had a chance to inspect the job. I was so upset, I didn't pay that day. Guess what, the next morning, the same guy rang my door bell again at 7am. Do not go anywhere near them.
Prompt response and professional finish
This is the second time we have had our roof done by Modern. Our roof looks brand new even though it is nearly 90 years old. Every stage of the process was communicated to us via txt or email. The fellas worked had in the heat
Our roof looks brand new.
We are very happy with the result of our roof restoration. The tradesman was extremely professional and thorough. Our 30+ year old roof looks brand new. While the salesman was professional and provided a detailed scoop of works we were less than impressed with the sales approach. I don’t believe offering a price that is conditional on signing a contract on the spot is the best way to close the deal.
Very Happy with end Result
Very professional team, took all safety precautions and the end result to my 30 year old house, looks brand new, had this done a few years ago, same time as my number had it done by another company and mine still looks great whereas theirs has already shown signs of fading.
Questions & Answers
Do decamastic tiles support installation of solar panels?
How much to restore your terrecota roof?
Hi, Mums roof was restored 8 years ago at a cost of $3000.00, Modern Roof Restoration warranty is 7 years, Guess what roof crapping at 8 years. For them to redo they want $6500.00. No way were the getting another cent off of me when the roof was not done properley in the beginning. Got it redone for $1850.00 Big differnce. Would not touch nor recommend them ever gain.
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