Bad initial Customer service, extremely high prices, pushy sales tactics that are old
Rude customer service staff. Deleted my comment on Facebook instead of responding and explaining. Gave us a quote of $26,000 for a roof tiling job when we received another two quotes for $4000 and $6000. Way over priced and pushy sales tactics
Prompt response. I was kept informed of status and asked to review the work at various stages. Satisfied with the result. Scope of work estimated was not deemed necessary on site but a price reduction variation was offered on completion.
- WA, Wangara Roofing
- Verified customer
staff are the best and informative bunch
Had the roof restored, the boys were polite & explained everything they were to do, excellent end result which has made he house look a hole lot better. Office staff happy & polite and informative, very happy indeed.
3 days in the life of a roof
It started ... OLD and worn out with a greying tinge and damaged pointing... 3 days later hey presto it was like new... charcoal and glistening in the late afternoon sun... What more can I say ... It looks like NEW.
Modern provided an excellent roofing restoration and just in time to save us from the winter deluge. The process was positive and went without a hitch from the informative sales process to the installation which was professionally done. With a thirty year guarantee we are confident our house will look ship shape well beyond the time it comes to sell.
Just wanted a quote - too hard
Rang Modern Group for a straight forward quote on respraying the roof tiles. Appointment was finally confirmed after many questions. Both home owners had to be home which was inconvenient. Modern Group tried to cancel and reschedule appointment 3 times. Didn’t get a quote in the end. Too hard basket.
Rip Off Artists
Communication and customer engagement were impressive. The price we were quoted however was INSANE. Hard sale tactics. Could not recommend. There are much better and more financially sensible options around.
Its like we have a new roof
We now have a completely cleaned and treated clay tile roof which looks excellent. The work was undertaken after almost 40 years since installation.
There is no doubt in mind as to the care and sincerity of the Modern Group management in taking a strong interest in the job and personal contact on completion to ensure our satisfaction.
It looks like a new roof!
I am very pleased with my roof restoration. It was looking very faded, the ridge capping was falling apart, and several tiles were cracked.
The process was very easy from start to finish!
The tradesman was very polite, professional, clean and informative.
Excellent job it looks like a new roof!
Really happy with theresults
Very profesional team from the first meeting through to the follow up calls. The team that did the restoration was friendly and thorough. We are extremely pleased with the final result and would recommend these guys to anyone.
Roof restoration and gutters
Very happy with the end result our roof and gutters are perfect no more leaks
Thank you modern Perth
From the sales to the contractors Steven and Rex very professional.
The reviewer stated that an incentive was offered for this review
honest with repair review, efficient work time. completed within schedule, kept work area's clean and yard clear to trespass, explained repair appearances and problems encountered with professional courtesy and solutions.
Paid a small fortune for a dodgey roof wash,broken skylight,half done job,will be calling them in the morning to voice my disgust!I thought my roof was going to look as good as new,what a disappointing result.Still no contact,had a lady call for a customer "satisfaction"survey,told her what I thought of the job and that the manager had promised to come and have a look with the"tradesman"who did the job,no contact,she said I would receive a call or email,still no action,I will be making a complaint to fair trading as they have had plenty of time...to contact me,I will also contact the media and use social networking to warn people not to deal with these scoundrels,I strongly warn people not to deal with the modern group as the woman from the survey said they were a company which is always trying to improve their customer service,strange because I have had none at all,I again stress,DO NOT DEAL WITH THIS COMPANY,THEY WILL FLEECE YOU!!!
roof needed badly redone. Was a job that was professionals done in three days and am very happy with colour ocean blue.i would recommend your company to others.thanks very much
Happy with our roof restoration
Our restored roof looks great. The job was completed in two days. No more broken or leaking tiles, just in time for the bad weather that is coming tonight. The salesman and tradesman were very good.
Great product and excellent customer service
Just had roof restoration, gutter and downpipe replacement by Modern. The roof restoration is of the highest quality and after small issue with downpipes I was very impressed with their response and actions to rectify the problem.
Very impressed by the quality of the contractors. Their professionalism and attention to detail was excellent. The process from beginning to end was flawless. Great job and the roof looks really good.
Very Happy to have my roof looking & functioning at A1 level
Both our salesman & tradesman were very professional. Our roof looks great & now all broken tiles have been replaced & the roof sealed, so no more leaks. Our tradesman Mick was a pleasure to deal with, he went above & beyond with his work.
Excellent work done. Looks Brilliant!
Excellent work done by a friendly team! Our roof now looks brand new. The quality and quantity of work done in such a short time is to be commended. Thanks. I hope the sign out front brings more customers for them.
Was very pleased with the final finish and colour ,the speed that the 2 workers were able to achieve to have it finished as well. Im hoping that with the sign out the front it will bring in more clients.
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