No customer service – I've already paid the deposit. Waiting. I'm trying to book a time for my roof restoration. Waiting. Every time I call I'm told the person I need to speak to is busy and they'll get back to me. Waiting. Finally, I get a phone call, but I'm busy and can't answer. The message says he'll send me an email. Waiting. They should change their name to Wait Watchers.
Modern Group WA - What a scam!!! We were looking to have our roof restored and requested quotes from three companies. Two came in between $7-9K. Then Moderns! Lady on the phone was great. Called multiple times to make sure all was good for the appointment (Aug 7th @ 9:30am). Insisted that both myself and wife were present (first alarm bell). … Read more
[Name Removed] showed up, albeit 10min late. Very pleasant. Went around the house, stomped on the roof, then the games began! He came in with a sign and started his spiel about the company via an old dilapidated folder, noted products were all made themselves (didn’t use Dulux Roof Membrane - second alarm bell) and tried the anti-fungal spray upcharge.
Then it got interesting. He wrote a bunch of numbers down on a piece of paper, starting price of $29K! Talked about their marketing budget being part of the cost and if we put a sign up we could reduce this price down by $3K
Then a fake phone call to the marketing department in front of us, played the advocate part well and got another $7K off the price if we agreed to have the sign out for 20 weeks.
Now we are sitting at $19K, still more than twice what the other two had offered. He said we had to commit now to get that price. Well enough was enough so we turned to him and said that we had other quotes coming in and would make a decision shortly. We requested he write up his proposal and email to us, we would review with the others. He hesitated and was a bit surprised and then wrote down the final offer on a piece of paper and gave it to us! No description of the works to be done, no T&Cs and no Warranty/Product descriptions!! (third alarm!!). And no, we did not get a copy of the “free” 33-point roof inspection he mentioned! We ushered him out and never heard from them again.
Moral of the story is - Always get multiple quotes, even if someone comes recommended, as it helps educate yourself on the scope of works and to determine what the true value of the job is.
AVOID THIS COMPANY! In April 2023, I paid $10,000 for my clay tile roof to be repaired and restored. On completion I was given no warranty or paperwork. Soon after it was done, during heavy rain, I noticed drops of water coming through the… Read more
exhaust fan opening onto the electric cooker. I called Moderns and was told someone would come to check it, nobody came. This was after I gave them another one star review, (to which their managing director in WA promised to have someone check the roof) saying that they had upped my original quote of $6000 to $10000, I had to get finance to pay it off. I'm still paying it off and water is still coming through onto the cooktop. If I look up through the fan opening, I can see light between the roof tiles. I've had to place a melamine tray over the hobs when they're not in use (see pictures). I may have to call them yet again to get them to rectify this. I will NEVER deal with them again after this awful experience. STAY AWAY from this company, their after sales service is non existent.
Follow-up · I don't know. Someone replaced a badly degraded tile (god knows how that was overlooked by the roof contractor in 2023, who obviously did a shoddy job) that was leaking water onto the stovetop. AND, it was not leaking onto the stove BEFORE the roof restoration was done. I reported it soon after the roof restoration, and was promised someone… Read more
Reviews with attachments
Roof Restoration – Awesome Customer Service from Scott Kelly. His knowledge, mannerisms, professionalism was outstanding. This is why we choose to go with Modern Group for our restoration. Show reply
Quality workmanship – Very impressed by the quality of the contractors. Their professionalism and attention to detail was excellent. The process from beginning to end was flawless. Great job and the roof looks really good.
- +5
Appalling after sales communication – Pushy sales people you who want a decision there and then or lose any kind of discount. Will contact you a hundred times to get a Start date, but have no follow up afterwards. There was so much damage from the amount of water that ran between the roof and patio it damaged my stereo and tv not to mention a light fitting that started leaking in the… Read more
dinning room. Bathroom vent/light also have water leaking down it. There was red muck everywhere and have been left with red dribble marks all around the gutter, eaves and other areas. The pool filled up with roof water, 6 filter cleans and a particle absorber was needed. The neighbours even came over and said I have so much red muck on my garden and pavers I hope I didn't get paint when he was spraying. please be careful. I was told by the restorer that he would speak to them and have them look at a discount for the damages, but nothing happened. Someone eventually came to look at roof said there was a spot at the back that needed attention. I waited and waited but there was no call. So I rang the sales person who said, I'll get back to you I waited I rang again with the same response, I'll get back to you and the another call and all I got was I'm busy and then he hung up. So I rang the head office and was able to speak to the manager. He great phone manner and said to send an email with everything. I did and added the photos to go with it. Again no response or call so I rang again leaving a message. Low and behold the sales person rang. I said I didn't want to talk to you and you don't return my calls anyway. He said a manager asked me to ring you. By this stage I was a bit upset he said I'll send [Name Removed] to clean up I said it was 3 months ago, do you think I've just left it. I said roof needs to be fixed money needs to be talked about in the end he hung up and I haven't heard from them. I paid over $15,000 for a roof restoration I expected to have a better experience and follow up. There is no team coming either. Just 1 person to do the lot. Please be very careful it's given me such high anxiety and frustration over their non-existent professionalism.
Positive reviews
Roof restoration and guttering and downpipes replacement – Friendly helpful staff had roof restoration done with new guttering and downpipes excellent work very happy Show reply
Perfect in Every Way – Great quality work, with prompt efficient service from start to finish. My roof restoration looks fabulous. Couldn't be happier. Would thoroughly recommend Modern Group to anyone. Show reply
Roof restoration – Scott Kelly. Really professional, friendly and out front. Thank you for your clear explanation about the whole process for roof restoration. Show reply
Negative reviews
Avoid at all costs – Update: after years of complaints. They now suddenly have no record of us or the "work" they did to our roof. AVOID, AVOID AVOID. Wish we had taken the issues straight to the ACCC from the beginning. Update: we contacted Modern as per their response from a negative review we left on Google. And as expected, no reply. We've contacted the customer… Read more
service on many occasions over the years about this absolute rip off of a job or lack of work done on our roof. Do not make out that you are willing to fix the problem when on many occasions you've not cared one bit about it....... Complaint - Avoid at all costs. We used Modern to repair our roof. Within a year the roof was leaking in the exact same places and more leaks had appeared. We contacted them about the problem. They washed their hands of it stating that warranty did not cover this because we had structural damage. We've since had someone else take a look, there is no damage and it looks as though no work at all was carried out on the roof. Please go elsewhere for you roof maintenance. These people are thieves.
Hi Mel, We are sorry to hear about your experience.… Read more
Trying to get warranty out of the guys,unreal get the run around and nothing happens – We had our roof recently done and I must say it looks really good,the guys who did it were awesome,the salesman ha so pushy but anyway so a full roof restoration and gutters and guess what the roof still leaks,tried getting warranty just getting the run around,I will be escalating this if not resolved very very soon Show details
Dodgy sales tactics – We enquired with modern about a roof restoration. Our salesman started with a $27k price, written down on a paper pad. Price is only valid tonight apparently, a bit of back and forward and suddenly they were down to $18K. He did the old tactic of calling the manager and asking for a discount from the marketing budget which was laughable. His… Read more
plastic membrane on a metal disc was a joke I can't believe they would think you could fall for that. Avoid at all costs, we never heard back from them after their con job appointment.
Hi Ben T. Could you please contact us urgently to… Read more (+2 replies)
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Recent reviews
Positive experience – We had a great experience today, Scott Kelly was informative and helpful and was able to answer all our questions. Show reply
Modern Roof restoration – Scott Kelly consultant ,pleasant manner , explained everything throughly so we were very happy . Show reply
Restoration of cement tile roof which is 56 yours old – This roof was last restored estimate 10 years + by Modern Group Wangara roofing, so time for a re-furb. In contacting Modern Group to arrange a quote the service provided by Olga Panevki the product manager was exceptional even to the point of knowing our names from previous works. Show reply
Great service and customer support! – Extremely happy with the service the roof looks great and was completed in a timely manner. All staff were friendly and very helpful, from the initial phone call to the sales rep and even the contractor. Show reply
roof restoration – very pleased with our new roof, rang up for a roof quote and spoke with kim who was very nice and arranged everything, we received our quote and once accepted work started within two weeks. very happy with the results and would highly recommend Show reply
Great roof restoration – We have had our house and an investment property done and we were very happy with both jobs Show reply
great service from start to finish – Really good service and with a backlog of orders during a busy period they got to do my roof as soon as they could. Happy with the final result Show reply
Great roof restoration – The operative went above and beyond my expectation. Replacing numerous tiles and replacing flushings. Show reply
Perfect restoration, and has lasted 25 years – The roof was restored 25 years ago and now has minor leaks requiring attention. I have been pleased with the work carried out 25 years ago, with minor leaks over that period of time. Olga Panevski is very pleasent, and arranging for an inspection for further restoratiion work to be done. Show reply
Find out how Modern Group WA, Wangara Roofing compares to other Roofing Companies
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Great job – Had the roof renovated by cleaning and repointing tiles. The roof looks great and now has no leaking tiles Show reply
Perfect job better than new roof – Valleys renewed ridges re fixed spray tiles looks good All in all wonderful job clean and effishant Show reply
well worth it – Had our roof resealed. very good job. Pleasant staff and job well done. Show reply
Tired Roof Made New – Had roof restored and looks like new. Really happy with the job completed. Would have liked more feedback on maintaining roof tiles to prevent roof leaks. Show reply
Happy customer! – My old roof looks like new...I'm very impressed with the result. The team were great - on time, helpful, respectful and friendly. I recommend Modern to anyone looking for a roof renovation.
Completely enhanced and uplifted the overall exterior of the home – Roof looks great!! Very professional and friendly service. Would definitely recommend.
Roof looks amazing! Thank you so much! – Our roof looks amazing and we are so happy with the final result. Damon was a legend. Thank you so much and Merry Christmas to your team!
Dare I say it looks very Modern – Looks great! Kim was fantastic! Steve was clearly very passionate about his work and the results showed.
Extra Information
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Hi Rose, Thank you for taking the time to share your… Read more (+8 replies)