Moke

Do not buy. The puffer jacket I bought was so thin it didn’t keep me warm on a summer evening - poor quality. I immediately asked for a return but they will only offer store credit and have not responded to my emails. Feels like a scam. Show details

Beware of their poor return policy – Moke apparels have a very poor return policy which is extremely customer unfriendly. Their website mentions that customer has to pay for the return item and once you return it at your own cost they email you to say you now have to pay for shipping again to send you the exchange item. I ended up paying $40 in shipping costs which was 25% of the… Read more

item cost. No amount of escalation helped as my feedback was met with apathy, Moke do not care about resolving the the customer's complaint or dissatisfaction. I regret the purchase and wish I never bought with this company. Never again.

Excellent quality, excellent service – I discovered this company while looking for a down coat for a trip at Christmas time to Norway. I have bought from them several times and I am always impressed with the quality. The service is prompt and friendly. They go out of their way to provide personal service for your requirements. (eg, I wanted to buy a jacket which was on sale but was… Read more

going away so they delayed the delivery for me.) They are always understanding if you need to return and the refund is always given promptly. Well done and thank you Moke.