I am really happy with the fast service I received from Michael today. He came when he said he would and had great communication, explaining the job thoroughly. The receptionist was also friendly and switched on. I highly recommend them.
Great service. They Turned up on time. Did a good job and are trustworthy.
They provided a Punctual, reasonable, friendly service. They did a great job. They also seem trustworthy so we are using them again and wouldn’t hesitate to recommend them to others.
- Verified customer
Bad attitude, inept management, overpriced, poorly trained staff. Use to be great
Writing this review actually hurts .Have used these guys for 3 years but the electrical talent has now certainly left the building. With the latest job, electrician was asked to "make the place safe". We approved 7K++ of electrical work to achieve this. A few lights stopped working so i called them and long story short, they sent us another quote for an additional 10K to make the place safe & rectify their works... (they broke a few things too). We had independent electricians review their pricing and the job cost came down from 10K to $500. Completely exasperated and without any sincerity or timeline from management,we told them we were going elsewhere. Such a shame when a company loses its way. Avoid at all costs.
Fast and reliable Service. From initial contact to completion
Alex and Steve was really helpful along the entire process. Needed 75 light installs in our warehouse and was done in a very timely manner with a high quality standard. The team was very professional from start to finish.
Thanks again guys.
Ahmed is awesome. Very happy with their service.
The electrician they sent to my home is Ahmed. He arrived on time. He is professional and honest. Unlike other electricians I've been come across, he was sincerely trying to help with the issue I had, explaining to me what he thought the problem was and offered me options to choose from. I like this guy. I would recommend Service Heroes to my friends and colleagues.
Disappointing service by this company and representative. Got them to do a job which they incorrectly finished.
Power points installed incorrectly. The attitude shown by the electrician too was arrogant and not at all professional. He installed our shop power points incorrectly and wasn’t able to fix it, and instead took a video babbling on about his thoughts and made us feel responsible for a badly done job/
Patient and efficient
Had the toilet installed the early morning. The team was very nice and patient. All job was done perfectly. Service heroes always offer the warranty for the job done and it makes me really confident for the service. Also they cleaned everything before they left, amazing job!
Trustworthy - I'd use again
Had some electrical work done by Andrew from Mr Switch Service Heroes. What an awesome guy and supported by an awesome team.
Turned up during a tight work window, he explained the work, quoted, sourced the materials and did exactly what was set out on the work day. Andrew is highly skilled and very experienced in the first and confident of anything that came up. The work was well priced compared to other firms in the market and comforting knowing they take responsibility for the work in case of issues.
This is where their trust was proven. A...n issue came up with the device (not the workmanship) and they sent Andrew back without a fuss next day and took ownership of getting a replacement part with his team behind the scenes. It's service like that AFTER the job is done that tells me everything i need to know about the trustworthiness of these guys and I'd score them 11/10 if i could. Top of my list for future work. I trust their pricing and their service. Thank you. Job 40638.
Tried to blame AGL for their stuff up
I approached Mr Switch to arrange the electrical connection for my new home. I was communicating via email with their office and waiting to co-ordinate the building completion with the electrical connection. The office incorrectly told me the Meter installation by the electrical supplier needed to be completed prior to the connection. Because of this, they did not schedule the work until after the Meter installation scheduled work which was due to be done on 19/3. The meter installation did not proceed as the electrical connection wasn't comple...ted. We then had to start the process all over again with the supplier, and instead of being able to have electricity connected to our house on 19/3 we only just got the meter installed yesterday 1/4. This delay could have been prevented because there was ample notice given of the impending meter installation date of 19/3 but their team don't know what they're doing. The blame was placed on AGL while I was told "Different suppliers have different requirements". I contacted the Energy ombudsman who told me the regulation across the board is for the Meter to be done after the electrical connection and the electrician provided incorrect advice. This cost me hours in chasing AGL,trying to escalate the installation, stress and additional costs due to not being able to move in as scheduled as well as food expenses due to not having access to a working kitchen to be able to cook for my kids for the additional 14 day period.
RIP OFF STAY AWAY
I needed a light installed and made a quick Google choice.
Mr Switch arrived promptly the next day and charged me $240 to install one small bedroom ceiling light ! This took him less than 10 minutes to do.
He did give me a quote before going ahead with the job but I thought it must have been a difficult task due to the $240 he quoted me ! Was not expecting a less than 10 minute job !
I called up management and they reduced the price to $150. Still way too much in my opinion.
I will never use their service again and have put there name out there on Facebook.
- Verified customer
Overpriced - won't use again
Mr Switch provided me with a quote of $850 to install two powerpoints (ex GST). When I asked what the price was for one he said it would be only $50 cheaper. This was despite there being excellent access under my house. They claimed that they couldn't install them in the (tall) skirting as they weren't carpenters and insisted that they would have to be put in the (common boundary) wall. Two electricians would be needed for 3.5 hours. They said that a very large, almost industrial style powerpoint would be needed - which was very chunky and woul...d stick way out from the wall. Upon consideration I decided not to go with this terrible price and advice. Two days later a different electrical firm installed a lovely, slimline powerpoint for $318 inc GST. It took one electrician about 1.5 hours. My advice is that they overprice and provide terrible advice on solutions. I will never use them again.
- Verified customer
Original callout was cancelled by Mr Switch. For the rescheduled callout, the electrician rocked up late... but I was charged $200 anyway. Am I an idiot for paying this callout fee? Yes. Please don't be an idiot too. My advice would be not to go with a business that won't give you a ballpark quote for a straightforward job over the phone or by email. Ended up being quoted almost $3000 to replace a total of 20 switches and power outlets (Clipsal Iconic range). Another fully-licensed and properly insured electrician has completed the job perfectl...y for less than half that amount. I was fooled by many of the positive comments here at Product Review. Other commenters have suggested many of the positive reviews here are not legitimate and I would not be surprised if that was the case.
Safety switch diagnostic check
Hi I wanted to thank Jake from Mr Switch for a professional diagnostic call out to check my safety switch. Jake called me 20 minutes before he arrived right on time, very friendly as he explained what was diagnosed. He was fast professional and clean and tidy. I will definitely use jake and Mr Switch again thanks guys.
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