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Mr. Switch Electrical

Mr. Switch Electrical

4.3 from 228 reviews

Reviews

4.3

228 reviews
5
(170)
4
(17)
3
(5)
2
(3)
1
(33)
  • Customer Service
    3.7 (6)
  • Timeliness
    3.3 (7)
  • Job Satisfaction
    3.4 (5)
  • Rates and Fees
    2.7 (7)
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The Excellent Jake

published

What an absolute pleasure Jake is - professional, efficient and friendly. He did an amazing job including working out a particularly tricky installation in my studio/shed. Excellent customer service - I was kept informed throughout. On time arrival, excellent clean up - a great experience as always from Service Heroes

Customer Service
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Job Satisfaction
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Mez

MezGreater Melbourne (Outer), VIC

  • 3 reviews

My Heroes

published

I had the pleasure of having Ahmed and Steve at my house for works required. Experienced, clean, personable and very professional (albeit a little on the pricey side, but worth it)! Very happy with the work they undertook at my house and I can't thank them enough!! Will definitely use them again...(well hopefully not too soon!)

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Gerald

GeraldSydney, NSW

  • 2 reviews
  • 1 like

Deceptive practices, overpriced

published

They use psychological tricks in order to convince you to go with them when they come in for a quote. This practice should be illegal, but unfortunately many companies are doing it.

Customer Service
Rates and Fees
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SCAM RIP OFF AVOID

published

avoid at all costs theyre a rip of company charging way above normal rates over 400 an hour for an apprentice with disgusting work quality they should be investigated by fair trading

Customer Service
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Great service

published

I am really happy with the fast service I received from Michael today. He came when he said he would and had great communication, explaining the job thoroughly. The receptionist was also friendly and switched on. I highly recommend them.

Customer Service
Rates and Fees
Timeliness
David

DavidSydney, NSW

Great service. They Turned up on time. Did a good job and are trustworthy.

published

They provided a Punctual, reasonable, friendly service. They did a great job. They also seem trustworthy so we are using them again and wouldn’t hesitate to recommend them to others.

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Karen

KarenSydney, NSW

  • Verified customer

Bad attitude, inept management, overpriced, poorly trained staff. Use to be great

published

Writing this review actually hurts .Have used these guys for 3 years but the electrical talent has now certainly left the building. With the latest job, electrician was asked to "make the place safe". We approved 7K++ of electrical work to achieve this. A few lights stopped working so i called them and long story short, they sent us another quote for an additional 10K to make the place safe & rectify their works... (they broke a few things too). We had independent electricians review their pricing and the job cost came down from 10K to $500. Completely exasperated and without any sincerity or timeline from management,we told them we were going elsewhere. Such a shame when a company loses its way. Avoid at all costs.

Rates and Fees
Timeliness
Job Satisfaction

Loved there work

published

From phone call to attending they were second to none. I really love my new AC guys! Can’t live without it! I don’t know how I survived before you guys installed it! Thanks a million!

Avo B.

Avo B.Sydney, NSW

Fast and reliable Service. From initial contact to completion

published

Alex and Steve was really helpful along the entire process. Needed 75 light installs in our warehouse and was done in a very timely manner with a high quality standard. The team was very professional from start to finish.
Thanks again guys.

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Prompt and Courteous Service.

published

Thanks to both Sabrina and Jack for their work today. Both electricians were efficient and had a courteous and friendly manner. I would have no hesitation in recommending “Service Heroes” to my friends or family.

Sue

SueSydney, NSW

Excellent and professional service

published

Sam you were awesome on quick and professional diagnosis of our plumbing problem and solving the issue within the hour. Thank you. This service is now on a preferred referral list

A good job well done

published

Sam attended to fix a water pressure problem we had. He arrived at the agreed time and was very courteous and helpful in fixing the problem. A good interaction. I would gladly recommend Sam to anybody.

Lu U.

Lu U.Greater Melbourne (Outer), VIC

Ahmed is awesome. Very happy with their service.

published

The electrician they sent to my home is Ahmed. He arrived on time. He is professional and honest. Unlike other electricians I've been come across, he was sincerely trying to help with the issue I had, explaining to me what he thought the problem was and offered me options to choose from. I like this guy. I would recommend Service Heroes to my friends and colleagues.

Mark

MarkSydney, NSW

  • 2 reviews
  • 1 like

Disappointing service by this company and representative. Got them to do a job which they incorrectly finished.

published

Power points installed incorrectly. The attitude shown by the electrician too was arrogant and not at all professional. He installed our shop power points incorrectly and wasn’t able to fix it, and instead took a video babbling on about his thoughts and made us feel responsible for a badly done job/

Susan W

Susan WSydney, NSW

Installing new stove

published

Friendly, professional, listened to and identified problems, offered choice of solutions. Thorough cleanup which is greatly appreciated. Suggested future improvements. Up front about costs. Nice to the very temperamental cat.

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Jing L.

Jing L.Sydney, NSW

Patient and efficient

published

Had the toilet installed the early morning. The team was very nice and patient. All job was done perfectly. Service heroes always offer the warranty for the job done and it makes me really confident for the service. Also they cleaned everything before they left, amazing job!

Trustworthy - I'd use again

published
Laura

LauraSydney, NSW

Tried to blame AGL for their stuff up

published
Tahlia Dransfield

Tahlia Dransfield

  • 2 reviews
  • 1 like
  • Verified customer

Really genuine team

published

I got Nathan out to install a fan in my bedroom. Really nice guy and was really professional. Happy with the service and have recommended them to some people. Thanks Mr Switch and Nathan!.

Emma R

Emma RSydney, NSW

RIP OFF STAY AWAY

published

I needed a light installed and made a quick Google choice.

Mr Switch arrived promptly the next day and charged me $240 to install one small bedroom ceiling light ! This took him less than 10 minutes to do.
He did give me a quote before going ahead with the job but I thought it must have been a difficult task due to the $240 he quoted me ! Was not expecting a less than 10 minute job !

I called up management and they reduced the price to $150. Still way too much in my opinion.
I will never use their service again and have put there name out there on Facebook.

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