Mr Vitamins Physical store

They are bad people – They are like a big gang protecting each other and their company's profit. I purchased some stuff and realized they are selling it way above the price I usually pay for my products. I order my products usually from the Piping Rock website. when I asked for a refund they refused it and said it is their policy to don't make refunds on the same day,… Read more

instead tried to convince me to get store credit for further shopping :( I left the product behind and asked them to transfer the money into my account but this hasn't happened yet. they insist I go back to the store to get my money and that equals wasting half a day of my time

Appalling phone service yet again – Called on sale day on4/4/23 and spoke with Duam. He told me the prices of the items I wanted and also informed me that he had them but when I proceeded to pay, he said of the items, mindful foods activated almonds, was out of stock - so I reminded him that he said he’d found it on the shelf earlier, is what he told me. He said it had sold out so I… Read more

asked him if he could look around, meaning if he could check other stores since they often do transfers. His reply however, was “ I’m not blind, I’ve a really checked “! What a way to speak to anyone, let alone a customer! I remained calm and asked him again if he could check other stores and sure enough, he found the product. Shame about a small handful of staff because they have some amazing staff that pull all the weight around there !

Bad service from shop staff – I had a store credit. I was told to let the staff know next time I purchased a product. Next time I purchased a product I stated I had some money in their system. When they only applied my 'membership' credit money, not the store credit I was told I had to ask for that specifically. They wouldn't reverse the purchase I made. They have some… Read more

products you cannot get elsewhere, however their service and staff attitude is letting them down. If I can, I get my products from Chemist warehouse (and it's normally cheaper).

Poor service – I have 2 issues. The seller asked if I was a member. I said no, then as I enquired about membership, she was processing my order. I then asked if I could join, and she said sorry too late, I've already put through your order, join next time! Why not ask if I wanted to join if you're asking if I'm a member??!! My other issue is that the naturopath… Read more

was giving advice to a customer and was openly criticising GP advice. I'm a GP and find this behaviour offensive.

Aggressive – Have been getting herbal mixtures made up there for years. Last time I was in I was told in a very aggressive manner “that I couldn’t just walk in and demand a mixture, that I would need to call a day in advance or come back hours later to collect, that they couldn’t spare the staff to mix up herbs”. Informing of changes and requesting an… Read more

understanding is actually how mature professionals speak. Luckily another young woman obliged me abd was helpful.

Pathetic service all round – Ive experienced poor service on 2 occasions now with this company I rang the Burwood store today to make a phone enquiry and yet again poor service again unbelievable . I left two messages on the phone for a call back to speak to a instore naturopath to provide me info and guidance . I was told 2 complete different things 1. She was in a consult… Read more

and unavailable and I was promised a call at 11.15am by the staff member 2. I rang again at 1230pm to speak to ANOTHER staff member who then told me the naturopath didnt work today ????? My goodness absolutley appalling service . I hung up yet very disappointed again . I am also a member . Where is the 5 star rating for POOR SERVICE !

Will they help my sleep problem ? – Have problems going to sleep and looking at Swiss’s Sleep $20 for 100. The store was huge with rows of so many vitamins. Argh. Was passed onto the shop’s naturopath and gave my situation. I found her very helpful. Today I purchased Sleep Ease $20 for 30 on her recommendation. Even though they claim they are the cheapest I found cheaper prices at Chemist Warehouse so check your prices. I will update you on efficacy. Show details

Buyers need to shop around first – I Always visit the Chatswood store on my visits to Sydney from. Brisbane but I definitely will be shopping around elsewhere as I recently made a purchase last week only to visit Dr Vitamins in The CBD near George Street and the product I purchased was so so much more cheaper than Mr Vitamins. Dr Vitamins seems to have a lot more better specials within their store so shoppers I would definitely shop around first. Show details

Whatever happened to service? – I placed an order for 12 bottles of Enzo Professional on March 18. The girl behind the counter at the rear of the shop (I think the Practitioner section), said they only had 3 in stock and would order the balance, and phone me when it arrives. I paid and it is now exactly one month later, despite leaving messages, no one has called. I am a 15… Read more

year long customer and as a husband and wife team spend around $4,500 per annum on lots of supplements. I never received a call back despite me leaving messages.....to add insult to injury, I found a supplier on-line that offers the same product $6 cheaper per item and with free delivery for orders over $99 (my order is $525 for these tablets). I’m taking my business elsewhere for better service and cheaper prices.....by the way....I’ve now searched, thanks to the no-call back-service, and found I can save hundreds of dollars shopping around rather than being loyal to this crowd. I’ve noticed discounts are getting smaller, prices higher and service less and less. Long standing customer....NOT HAPPY!