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Mr Vitamins
2.1 from 13 reviews

Reviews

2.1

13 reviews
5
(3)
4
(0)
3
(0)
2
(2)
1
(8)
  • Product Quality
    3.0 (6)
  • Return Claim MadeYes (1) · No (6)
  • Shipping
    1.0 (1)
  • Customer Service
    1.5 (2)
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KVB

KVBSydney, NSW

Poor unprofessional online service, not delivered even after weeks, missing purchased items, yet you paid for delivery

published

It was ok and fairly easy to navigate.
Product availability was not as expected.
Brands have their own review and mr vitamin not own those brands.
Depends on what you are purchasing.

Awful - Didn't send half the products and no customer service.

published
Product Quality
Shipping
mahir

mahirGreater Melbourne (Outer), VIC

  • 7 reviews

They deserve 0.

published

I ordered 5 weeks ago and didn't get anything. They emailed (I think it is a automated email) me 5 days ago about the shipping but 3 products were missing on the list. You can't reach them by email or phone. Waisted more than 400 AUD :(.

Product Quality
Return Claim MadeNo
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Moree48

Moree48Sydney, NSW

  • 2 reviews

Worse online experience

published

I received my order 4 weeks after it was placed and received 5 of 9 products with no explanation or refund of $95. Couldn’t get onto customer service for an explanation.

Return Claim MadeNo

The worst online shopping experience

published

I ordered a supplement on the 8th of April! followed up two times for the delivery and they replied to me on the 24th of April!!! that: your order could not be fulfilled due to stock discrepancies!!!

Return Claim MadeNo
Netty b

Netty bSouth East Queensland, QLD

  • 18 reviews

Buyers need to shop around first

published

I Always visit the Chatswood store on my visits to Sydney from. Brisbane but I definitely will be shopping around elsewhere as I recently made a purchase last week only to visit Dr Vitamins in The CBD near George Street and the product I purchased was so so much more cheaper than Mr Vitamins.
Dr Vitamins seems to have a lot more better specials within their store so shoppers I would definitely shop around first.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChatswood
See all answers
Mary c

Mary cSydney, NSW

  • 6 reviews

Great service online and in store

published

Couldn’t be happier with their service. Friendly, helpful and good range. They contacted me when there was a delay with my online purchase. How many companies take the time to do that! Totally impressed Mr Vitamins

Product Quality
Return Claim MadeNo
Paul K

Paul KSydney, NSW

  • 2 reviews

Whatever happened to service?

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationChatswood
See all answers
1 comment
Paul K
Paul K

Pleasantly surprised.

published

I received my online order and when I rang Customer Support to discuss replacements for the wrongly packaged items I was greeted by a friendly and helpful staff member who handled my query calmly and politely. The correct items were delivered to me promptly and some sample sachets included. I am very impressed and I will continue to order online.

Product Quality
Return Claim MadeYes
Protein & Supplement Retailers

Find out how Mr Vitamins compares to other Protein & Supplement Retailers

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Macca

MaccaAU

  • 2 reviews

There a issue with my parcel I have emailed them Facebook contacted them even on the Facebook page a

published

I love them but never got them and can’t get in contact to it sorted out to get my purchase

lucylucy2903

lucylucy2903

  • 4 reviews
  • 1 like

Excellent staff knowledge

published

Staff were proactive and assisted me from the get go each time I have visited Bondi Junction Store.

Lovely lady referred me to her colleague Dallas with regards to protein supplements, as he had superior product and nutrition knowledge.

Genuine interest in helping me find what was best for my needs. Charming, friendly and intelligent staff.

Terrible customer service

published

Placed an order on line and the product has been lost. I have asked them via email to look into it for me and absolutely no response. You try to call and there isn't an answer and no response to voicemail message I left.
What is the point of having a store on line when there isn't any customer service? They are happy to take your money but do not care if item is lost or damaged. Never again!!!!

WORST CUSTOMER SERVICE EVER!

published

Questions & Answers

TWoon

TWoonasked

Online store

My order 1000070870 arrived with the exception of ONE 1-kg bag of Bonvit Psyllium Husk oral powder. Please send me what I had already paid for!

No answers

Get an answer from our members

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