My Queensland

My Queensland

My Queensland
3.6

10 reviews

PositivevsNegative
60%10%30%
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Trip Completed Yes · No
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4.2
Customer Service
3.9
Ease of Booking
4.3
Brand Manager for My Queensland? Claim your listing.

Reviews

10 reviews
Janice S
Janice S
 

relaxing holiday

we had a good experience with this company , we were offered a refund when one of our tours were cancelled , which was disappointing it didnt go ahead , everything about this booking company was good , only negative would be the waiting time to talk to someone was long and couldn't get the same person each time Show details
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Customer Service
Ease of Booking
ian w.
ian w.2 posts
 

Rip offs

Would never use this company again. Would not refund my deposits during covid. Kept $1200 of my hard earned money
Kim P.
Kim P.Mid North Coast, NSW
 

Nothing too much trouble for the team

Booked Port Douglas with MyQLD..
Have made a few changes along the way..
Martine, John and Theis all wonderful and accommodating...
Happy with service provided ..thus far Show details
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Customer Service
Ease of Booking
Mikki H.
Mikki H.2 posts
 

Seemed too good to be true, but wasn’t

Had a wonderful trip to Cairns with my mum organised by this company. Looking at the pricing at first, I thought it was too good to be true as I couldn’t do it cheaper myself. Everything was organised for us and was perfect. The hotel was amazing and all of the extras run smoothly and were also fantastic. I would definitely use this service again to book any holidays. Show details
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Lorraine
LorraineGreater Melbourne (Metropolitan), VIC2 posts
 

lack of attention to changed courtesy bus times

Jetstar flight times altered. Myqueensland notified and new pick up time arranged with courtesy bus for trip to airport changed from 7.20am to 5.05pm. This change not notified to courtesy bus company and bus arrived @8am. MyQld again confirmedthat the new pick up time was 5.05pm. Bus didnt arrive @5.05pm.. Company no record of notification of changed time. Reef House arranged for alternative transfer at approx5.30pm after no satisfaction from QLD. Arrived Jetstar as shutting down. 5 minutes later and would have missed flight. Tele conversations with MyQld left me with no confidence of proper action being taken. Show details
Karen H
Karen HHobart, TAS3 posts
 

Best hokiday!

What a wonderful trip to Port Douglas we had. Even though we had to reschedule a few times, nothing was too hard for the team to re-arrange for us. I would highly recommend them to anyone. Show details
Cornelis G.
Cornelis G.Richmond-Tweed, NSW
 

Holiday booking by Katie

Was done fast and efficiently without any trouble .
Prices were as expected Show details
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Customer Service
Ease of Booking
Pete
PeteGreater Melbourne (Metropolitan), VIC
 
Kez
KezSydney, NSW
 

Katie - Great Service

Thank you to Katie who immediately replied to my emails. Show details
Sue L.
Sue L.Richmond-Tweed, NSW5 posts
 

Terrible phone service!

This company has great deals and on sales they are great - answer quickly and book very competitive deals. What went wrong is I got COVID and my mums cancer got worse so her bucket list holiday rapidly changed! I was on hold to the relevant department for 5 hours the first day and now today still on hold after 2 hours. They also said not much chance of a refund. Still no resolution -

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Contact info for My Queensland

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
Sat10:00 am - 4:00 pm
Sun10:00 am - 4:00 pm
  • ABN: 86119314377

Extra Information

Brand Manager for My Queensland? Claim your listing.

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