MyeBike

I ordered 2 e-bikes from this company recently and am unable to get any response as to when the bikes will ship. No one answers phone calls or respond to emails. I believe this “Company” is running a scam. Do not throw your money away by dealing with them. Absolutely the worst online experience I’ve ever had.

Dodgy.... Just like other reviews. Called them about an item. They said they had in stock. Ordered it. Then they said they didnt have it. refund cancelled at pay pal. No communications. no call back. BEWARE.

They cant even be bothered to contact you back regarding a a sale so you've no chance of a reply if you need warranty help!

Easily the worst customer service I have ever experienced! I ordered an ebike that was promised to be shipped on the 31st Mar, and after multiple excuses and promised dates that never eventuated, eventually I got my bike a month and a half late! I spoke to the owner, [Name Removed], who made many excuses and blamed everyone else for his issues,… Read more

but I know that he has still not delivered other peoples bikes who ordered at the same time or issued refunds for bikes that are not able to be delivered.

I know this because [Name Removed] sent the original shipping update to over 25 customers without hiding the email addresses, so we were able to check with each other as to the progress (Or lack there of!) of our orders.

To make matters worse, after I received my bike, they accidentally sent me a second one that I didn't order! I did the right thing and contacted them to come and collect it, which they did after nearly 2 weeks!

The day after it was collected I then received a phone call from the ACTUAL CUSTOMER that the bike was meant for to check where it was!

THEY HAD GIVEN MY PERSONAL CONTACT DETAILS TO ONE OF THEIR ANGRY CUSTOMERS THAT WAS MISSING A BIKE!!!

Unbelievably bad customer service and extremely unprofessional conduct, with absolutely no understanding or regard for customers private information.

AVOID DEALING WITH MYEBIKE OR [Name Removed] AT ALL COSTS!!!!!!

Took my money and wasted my time – Watch out for these guys, ordered a bike online which was showing to be in stock, then they told me that they did not have any in stock, offered another model at a higher price range. They changed their website to show out of stock for the bike. They agreed to offer my refund as I did not want the other bike. I claimed the refund through Paypal… Read more

which the seller accepted, but after waiting a few days the fund was not released, then the refund failed. I contacted Paypal who then offered buyers protection for me and refunded me the full amount in my favour, thankfully.

Later I checked their website and the same bike returned to show in stock, so I asked them if it was indeed in stock they said no.

Near death experience – Very poor service. Charged $300 for a wheel I had been quoted $250.00 for then refused to order it till I paid up front. The wheel turned out to have the wrong size brake rotor. Lucky I'm not dead. Show details

Product knowledge and patience – We had a very specific idea for the ebike we were looking for - but did not have any success from other retailers. We also thought we had done all the product research there was. However, in addition to producing the e-bikes we wanted to know more about - Antonio of MyeBike came up with a model that we had not thought of. It ticked all our boxes and is the one we decided to purchase. We thank Antonio and his team for their guidance and patience! Show details

Too lazy to honour warranty – I get the feeling these people are too lazy to do the paperwork for a warranty claim. I got them to install a kick stand when I purchased my eBike off them. It lasted 9 months. I paid them to install a replacement, which they said was heavy duty and would last longer. It only lasted 6 months. I didn’t get the packaging so I couldn’t contact… Read more

the manufacturer or importer to make the warranty claim myself. Their Tax Invoices are vague and don't include the Brand and Model number.

Perfect shop for bikes – I am very happy with service received at My-ebike. Took my bike to change tyre and have a service. Price was good, better then other 3 shops I went before, service was perfect, and the lady in the desk was very helpful and friendly. I will be back to buy accessories and get service again in the future. Keep the great service guys! Show details

Extremely happy – I'm new to the electric bike world so I was hesitating to make my first purchase I had walked past My eBike before and the staff seemed so friendly I finally walked in to have a look and I’m so happy I did! Staff went above and beyond to show me the differences between bikes, how to use it properly and how to look after the equipment. They were helpful, kind and not pushy at all. I definitely recommend this store Show details

GREAT CUSTOMER SERVICE! A++ – I purchased an ebike from their website for my son and I accidently purchased the wrong size and colour. When I rang them they were able to assist me and get the issue sorted. I received the bike and it's amazing. They even provided the 1st service with free labour, which I have already used. I dropped the bike and on the same day they were able to do the service. Everyone at the store is kind and helpful. I couldn't recommend enough! Show details

Worst Customer Service Ever ! – Stay clear of using their website for any purchase , I ordered a spare part for my bike, on the 24th of February, the part never arrived , when I called the company after a month, I was advised , it’s been shipped and a tracking link was sent to me . After few days the link showed that the shipment had been delivered , but I didn’t receive any… Read more

shipment . I called them again , I was then told that they sent me wrong tracking link and to contact brisbane store .( Note: i was invoiced by Sydney Store for this purchase) I then called brisbane store , they apologised and said they will cancel the order and provide refund . It’s been 2 and half months now , still not received refund as of today, the 6th of April. The payment i paid in full through Afterpay, when i contacted Afterpay , I was told they haven’t received refund confirmation from Myebike.

Very poor customer service from Myebike, my purchase was only for $27, the part never arrived and no refund provided , it’s been 2 1/2 months now .

Thank you Myebike

AMAZING PRODUCTS AND SERVICES – I bought the Hunter Scooter for my boyfriend and the staff was extremely helpful and knowledgeable. They explained me everything I needed to make my choice and after I purchased the scooter they provided excellent service. 1 month after my purchase my boyfriend had a flat tyre - he was riding on uneven terrain, silly him - and the mechanics fixed it really fast. Show details