??!
1 photo
Myer Visa Card

Myer Visa Card

1.9 from 73 reviews

See the Best Balance Transfer Credit Cards in 2019 as rated by Australians on ProductReview.com.au.

Pros

  • Uncapped Myer One credit earn rate

  • 6 months interest free on purchases of $250 or more at Myer

  • Combine with your existing Myer One membership for maximum rewards

Cons

  • Not that useful if you don't regularly shop at Myer

  • Not good for travelling (3% international transaction fee)

Reviews

Review distribution

5 star
5
4 star
8
3 star
7
2 star
8
1 star
45

6 months interest free on $250 Myer Purchase

published

Applied for this card to make some big ticket purchases through Myer. The 6 months interest free on $250 Myer Purchases was great. I did need to call them regarding a double billing issue and the call centre was pretty woeful.

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Card Start DateMay 2015
Main Point of ContactPhone
Card / Account Used ForSpecial Purchases
See all answers

Ash

AshMelbourne

  • 5 reviews
  • 1 like

Card works as it should

published

No issues with using the card. Always issues when contacting customer service. I don't know if they have high staff turn over but no one ever seems to know what is going on.

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Card Start DateJanuary 2019
Main Point of ContactOnline
Card / Account Used ForEveryday Expenses
See all answers

Customer service think they are so good they never respond

published

I have had issue after issue with this provider and i have not yet activated my card. First it was sending the card a month late. After that, the promotion that i applied for the card had magically been forgotten and it has taken two weeks to reply with an email saying they will investigate this. Customer service is non-existent. Very very bad service. Do not get the card because if you have issues they will take years to respond.

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
See all answers
melek sen

melek senGreater Melbourne (Metropolitan), VIC

  • 8 reviews
  • 1 like

still waiting to be contacted about the Unauthorised transaction

published

Non existing customer service... Have Unauthorised transaction in my statement and notified Myer visa card service straight away. They sent me a Dispute form and I filled, signed and send to the same day. Since then there is no contact with me at least stating they received or what is the summary of the investigation procedure that they will follow... nothing... send 2 more emails to find out what's going on.. still no reply.. I have contacted them again today and person on the phone acknowledged they received the form but cant give me time frame when they going to call me. Just generic talk stating I will be contacted. Very disappointed.....

Transparency
Customer Service
Rates and Fees
Online Experience
See all answers

Love it

published

I had no issues when my card transferred across to the new provider. Latitude sent me a card and I did not activate it and they closed the account no dramas.

So now I have the Myer visa through Myer (I think) with the same low annual fee of $39 and unlimited points accumulation.

Sounds like lots of people had issues with latitude, maybe try opening with Myer.


Billie B

Billie BPerth, WA

The Worst card

published

Customer Service is non existant sorry for the poor Indian operators they have no support.
Everything is to hard very stressful dealing with them.

I dont think these Guys will be around much longer.

Billie B

Transparency
Customer Service
Rates and Fees
Online Experience
Main Point of ContactPhone
Card / Account Used ForSpecial Purchases
See all answers

The worst credit card experience

published

Been asked to verify the info I put in the application over and over again for over a month, cant understand why cant they check the info in the application thru other channels, e.g. salary and credit check, never been asked by other credit card companies, the whole application process is just ridiculous, wont recommend anyone to apply for this credit card.


Judi O

Judi OMelbourne

  • 7 reviews
  • 1 like

False advertising - promises to sign up. Bad customer service.

published

Received invitation on mail to sign up for MYER credit card - offer “not transferable” and supposedly $100 shopping spree and to quote offer “A primary cardholder fee of $0 applies”

When trying to sign up under supposedly “special” link had no mention of these. Rang the call centre - told to send an email. Sent an email - after 2 weeks and no word sent another email. 2 days later received call from supposed “complaints” department. Said all the right things - promised to send email confirming conversation - never received.

It appears that the $0 annual fee is only for first year, and $69 annual fee thereafter.

Blatant false and misleading advertising.

(And terrible customer service !!!)

Total Rip off

published

The new Myer Visa Card is a complete disgrace. I had my old one for many years and was totally satisfied but now you cannot even get on line to check your statement, let alone receive it by post.

wenwen

wenwen

  • 2 reviews

Terrible

published

This credit is terrible, I use it first time for online shopping, transaction rejected. Call customer service, waited for 20 mins, service is very bad. Cancel it straight away. Don't use this crap credit card.


Trish

Trish

  • 2 reviews
  • 1 like

IF IT WAS MYER, PERFECT, BUT IT IS LATITUDE INFINITY, CRAP!! DON'T GO THERE

published

Anne Carroll

Anne CarrollBankstown

Shocking financial fraud.

published

First of all , I was a Myer Card visa user, and at the end of August 2017, I paid off my outstanding debt of $1500 and was finally in the black. Unfortunately, I forgot to close the account. So when Latitude Infinity sent me a card which I didn't ask for BTW, I threw it out without activating it as I don't need more debt. I don't have a job so why would need a credit card. Now I get a letter in the mail saying that I owe $89.for a annual card fee plus $20 late fee. I rang up contact number straight away and spoke to some guy who told me that I don't have to pay anything and that he would close the account for me. I don't believe or trust this.


Myer Visa Card trouble for infinity!

published

So difficult to log into, continually shows that site is not private. Seriously considering cancelling this card - too much trouble for little in return.


Rob

RobMetropolitan Adelaide, SA

  • 4 reviews
  • 15 likes

Myer Visa Card Is A Dud

published

Since Myer changed to a new card provider, Macquarie Bank, it has been very poor. The process to change over was poorly explained and you can only speak to an o'seas phone centre that can't help. The new monthly statement is badly laid out and cumbersome compared to the previous provider's statement. Now I have had the Myer Visa card declined in a shop. I checked that I had paid the last statement and then rang the call centre. A block was put on my card because of a legitimate purchase these geniuses thought was suspect. A quick search would've shown it was a legitimate company. No warning was given by text or email. It seems Macquarie Bank are fairly incompetent and Myer aren't much better for selecting them.

Frozen flower

Frozen flowerQueensland

  • 3 reviews

Latitude infinity Visa card

published

I received card in mail was mentioned not associated with Myer visa anymore . I activated card straightaway in September 17 as I had no choice and no time to apply for another card . It’s been 7 months I have 0 rewards in my balance .Poorest customer service, I called 7pm service advertised till 9 pm.Operator asked to call in work hours to activate rewards for the Already activated card of 7 months.There is no email option for person like me who work full time to contact rewards team. Not recommended at all.

Frustrating to Log in

published

very very disappointed with Myer Visa Card !!! I had it for many years with no problems until came under this
LATITUDE INFINITY !! IT IS A JOKE !! Frustrating and annoying to say the least. impossible to log in,even to pay...


Teen

TeenBrisbane

Card won’t work

published

5 calls to the Call centre over an hour on the phone and they still can’t get my card working


Elle

ElleBrisbane

Latitude Infinity Visa Card

published

This card is a joke. I was not told that there wold be an annual charge of $69! I have now tried for several days to access the website to pay my account. I am so frustrated every time I enter my details its says NOT VALID!
Phoned them, they sent another password and still the same issue, NOT VALID! Am now giving up and cancelling out I don't want their rewards because they are now taking it back with the annual fee. I have been a loyal customer for 30 years as well, Myer is going down the drain, what a pity!


Alvino

AlvinoMelbourne

  • Verified customer

Very terrible customer service & website is unsecured

published

MYER doesn’t want me anymore as a customer

published

I have spent three months trying every avenue I can think of and I am still declined. I certainly don’t feel like shopping with MYER anymore....very angry


Page 1 of 4

Questions & Answers

Suzie

Suzieasked

Please tell me how to cancel my card?

1 answer
Anne Carroll
Anne Carroll

After much stress due to.ignorance over switch to Latitude Affinity, I rang up Myer Customer service, and got them to cancel my card. They had sent me a LA Visa card, which I didn't even use or activate, and because I hadn't closed my Myer Visa account after paying my outstanding payments, they tried to get $89 out of me for having the bloody Latitude card. So do yourself a BIG favor, get rid of Myer.


Saffy

Saffyasked

Hi team
URGENT
I have Myer visa card and I cannot access your web site to check my account
I get a message the web site is NOT Secured
Even when I enetr the User name in another web for Myer It failed completely
This is the fourth time I have this issue with your web site security
PLEASE HELP and RESOLVE YOUR WEWB ISSUE URGENTLY

1 answer
HungryJaks
HungryJaks

Hi Saffy...suggest you call Myer visa 1300 783 520 within Australia (sorry I can't help as I'm just a Myer Visa card user)


Terrie

Terrieasked

Can Myer Visa Card be used in United States? If so, will points still be added? Are there any fees associated with overseas use?

1 answer
oldandnew
oldandnew

My travels have not taken me to US since I changed to Myer Credit card but I have used it in Europe, New Caledonia & New Zealand without any problems and from memory I have received points for my transactions. There are charges as with all cards, for overseas use, but not unreasonable. The customer service centre has always been very helpful whenever I have needed to speak to them so give then a call & they will be able to give you an accurate answer. Sorry I couldn't be of more help. Enjoy your holiday!


Get an answer from our members and Myer representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.