Myer Visa Card

Excellent customer service thank you Aiza – Fantastic is all I can say and I wish that all my attempted experiences were like this. After months of battling with call centres, including my current (soon to be not) financial institution, I make one call and this young lady went above and beyond. It is hard enough in these difficult times and this lady made my day. She is an asset. Show details

Terrible customer service – Card used to be good but the customer service is now terrible. They do not respond to emails or queries on the website, phoning them means you are on hold for at least 50 mins and queried transactions are not responded to. To make it worse they are now doing away with their reward system, just after they bill you for that year. Show details

Myer Card: Sell off your debt! – I previously had a Myer card but was appalled when without informing me they sold all my existing debt on the card to Latitude! They informed me that they were no longer having a Myer card and everyone who possessed one will now have to pay off the debt with Latitude, makes sense but then they re-released it! Won’t sign up for one again after that experience which is a shame because it was a good card and I shopped quite a bit at Myer with it.  Show details

Best card ever! – This card is the best kept secret. The rewards are awesome. if you shop at Myer you should have this card. I use it for everything and accumulate points that I can use for shopping at Myer. It's so easy! Show details

Myer Visa card – I really love this card, I love the rewards I receive from Myer One which I receive regularly. When I have needed to contact them regarding billing they have been excellent. Show details

Love it – I had no issues when my card transferred across to the new provider. Latitude sent me a card and I did not activate it and they closed the account no dramas. So now I have the Myer visa through Myer (I think) with the same low annual fee of $39 and unlimited points accumulation. Sounds like lots of people had issues with latitude, maybe try opening with Myer.

6 months interest free on $250 Myer Purchase – Applied for this card to make some big ticket purchases through Myer. The 6 months interest free on $250 Myer Purchases was great. I did need to call them regarding a double billing issue and the call centre was pretty woeful. Show details

Card works as it should – No issues with using the card. Always issues when contacting customer service. I don't know if they have high staff turn over but no one ever seems to know what is going on. Show details

Customer service think they are so good they never respond – I have had issue after issue with this provider and i have not yet activated my card. First it was sending the card a month late. After that, the promotion that i applied for the card had magically been forgotten and it has taken two weeks to reply with an email saying they will investigate this. Customer service is non-existent. Very very bad service. Do not get the card because if you have issues they will take years to respond.

still waiting to be contacted about the Unauthorised transaction – Non existing customer service... Have Unauthorised transaction in my statement and notified Myer visa card service straight away. They sent me a Dispute form and I filled, signed and send to the same day. Since then there is no contact with me at least stating they received or what is the summary of the investigation procedure that they will… Read more

follow... nothing... send 2 more emails to find out what's going on.. still no reply.. I have contacted them again today and person on the phone acknowledged they received the form but cant give me time frame when they going to call me. Just generic talk stating I will be contacted. Very disappointed.....

The Worst card – Customer Service is non existant sorry for the poor Indian operators they have no support. Everything is to hard very stressful dealing with them. I dont think these Guys will be around much longer. Billie B Show details

The worst credit card experience – Been asked to verify the info I put in the application over and over again for over a month, cant understand why cant they check the info in the application thru other channels, e.g. salary and credit check, never been asked by other credit card companies, the whole application process is just ridiculous, wont recommend anyone to apply for this credit card.

False advertising - promises to sign up. Bad customer service – Received invitation on mail to sign up for MYER credit card - offer “not transferable” and supposedly $100 shopping spree and to quote offer “A primary cardholder fee of $0 applies” When trying to sign up under supposedly “special” link had no mention of these. Rang the call centre - told to send an email. Sent an email - after 2 weeks and no… Read more

word sent another email. 2 days later received call from supposed “complaints” department. Said all the right things - promised to send email confirming conversation - never received.

It appears that the $0 annual fee is only for first year, and $69 annual fee thereafter.

Blatant false and misleading advertising.

(And terrible customer service !!!)

Total Rip off – The new Myer Visa Card is a complete disgrace. I had my old one for many years and was totally satisfied but now you cannot even get on line to check your statement, let alone receive it by post.

Terrible – This credit is terrible, I use it first time for online shopping, transaction rejected. Call customer service, waited for 20 mins, service is very bad. Cancel it straight away. Don't use this crap credit card.

IF IT WAS MYER, PERFECT, BUT IT IS LATITUDE INFINITY, CRAP!! DON'T GO THERE – Oh dear, I wish I had gone on to this site a long time ago! I would not have had all the problems I have had with my Latitude Infinity Credit card. For many years I was with Myer and I did not have any problems and enjoyed their rewards. Ever since Latitude took over I have had trouble logging on, cannot understand my statement and end up having… Read more

to ring them every month. Plus the rewards are, well I have no words except swear words!! Finally, recently I told them enough is enough and cancelled my CCd. I paid the balance in full as I always do. Thought that was the end of it but NO I get an email this month saying my latest statement is on-line. Tried to log on and I can't. Another phone call to tell them I don't owe anything.. By the way I am 72, do not need this stress in my life. Patricia Boyd

Shocking financial fraud – First of all , I was a Myer Card visa user, and at the end of August 2017, I paid off my outstanding debt of $1500 and was finally in the black. Unfortunately, I forgot to close the account. So when Latitude Infinity sent me a card which I didn't ask for BTW, I threw it out without activating it as I don't need more debt. I don't have a job so… Read more

why would need a credit card. Now I get a letter in the mail saying that I owe $89.for a annual card fee plus $20 late fee. I rang up contact number straight away and spoke to some guy who told me that I don't have to pay anything and that he would close the account for me. I don't believe or trust this.

Myer Visa Card trouble for infinity! – So difficult to log into, continually shows that site is not private. Seriously considering cancelling this card - too much trouble for little in return.

Myer Visa Card Is A Dud – Since Myer changed to a new card provider, Macquarie Bank, it has been very poor. The process to change over was poorly explained and you can only speak to an o'seas phone centre that can't help. The new monthly statement is badly laid out and cumbersome compared to the previous provider's statement. Now I have had the Myer Visa card declined in a… Read more

shop. I checked that I had paid the last statement and then rang the call centre. A block was put on my card because of a legitimate purchase these geniuses thought was suspect. A quick search would've shown it was a legitimate company. No warning was given by text or email. It seems Macquarie Bank are fairly incompetent and Myer aren't much better for selecting them.

Latitude infinity Visa card – I received card in mail was mentioned not associated with Myer visa anymore . I activated card straightaway in September 17 as I had no choice and no time to apply for another card . It’s been 7 months I have 0 rewards in my balance .Poorest customer service, I called 7pm service advertised till 9 pm.Operator asked to call in work hours to… Read more

activate rewards for the Already activated card of 7 months.There is no email option for person like me who work full time to contact rewards team. Not recommended at all.

Frustrating to Log in – very very disappointed with Myer Visa Card !!! I had it for many years with no problems until came under this LATITUDE INFINITY !! IT IS A JOKE !! Frustrating and annoying to say the least. impossible to log in,even to pay...

Latitude Infinity Visa Card – This card is a joke. I was not told that there wold be an annual charge of $69! I have now tried for several days to access the website to pay my account. I am so frustrated every time I enter my details its says NOT VALID! Phoned them, they sent another password and still the same issue, NOT VALID! Am now giving up and cancelling out I don't… Read more

want their rewards because they are now taking it back with the annual fee. I have been a loyal customer for 30 years as well, Myer is going down the drain, what a pity!

Very terrible customer service & website is unsecured – I spent weeks to try to resolve the security & privacy issues on https://www.creditcard.myer.com.au Their online website and app were very terrible! I'm very concerned about my privacy & security I spoke to the clueless and arrogant customer service reps over several times. They didn't take the privacy issues seriously which was very annoying.… Read more

This made me so angry and frustrated. I just wasted my time talking to their customer service reps. So, I decided to close my NEW Myer Credit card which is now owned by Macquarie Bank. One week after I closed the NEW Myer Credit Card, they sent me a letter and ask me to pay additional fees including the late payment fee $35 & interest! What the heck!! I couldn't even login to their website & app to see my all transactions details. I asked the customer service to send me my credit card transactions details and statement by post before the due date which I never received one! Are you asking me to pay the additional fees and my balance without sending me any proof of transactions details???!!!! Your website is unsecure, failed to load and I NEVER received any credit card transactional detail & statement before the due date. Fix your issues fist, before charging customers the fees. Worst bank I've ever had to deal with. You don't even deserve 1 star review.

MYER doesn’t want me anymore as a customer – I have spent three months trying every avenue I can think of and I am still declined. I certainly don’t feel like shopping with MYER anymore....very angry

New Myer card terrible customer service – The transition from one provider to the next for credit cards with Myer has been appalling. Latitude infinity provided no details, charged the annual fee without the card holders agreement to new terms and conditions (no myer points or gift cards which is why I had this card), and then never provided any detail in several months about their… Read more

reward. However it was easy to cancel, though I asked for the annual fee to be refunded I have no certainty they will do this.

However the replacement Myer card is just as hopeless. I reapplied, got approved but for the last month have been trying to order a duplicate card for my husband. I have rung customer service twice only to be told I must do it on the website. Every time I try on the website the fillable form says 'sorry we are experiencing technical difficulties'. I have tried several browsers, computers- mac and IBM, and different operating systems. Still no change. I reported the fault only to be told I needed to put an IT ticket in. Seriously? As a client- I need to put a ticket in for your faulty webpage??? The ticket was actioned by just reissuing the instructions that have failed for the last 30 times. This customer service is an absolute joke! I'm seriously hoping Amazon offers a rewards based card or other service because if this is the best Australian retailers can do, they deserve what is coming.

Terrible Customer Service – I have held a Myer storecard since I first started working over 30 years ago. I am also a shareholder. More recently I had a Myer Visa Card which I was very happy with. Out of the blue this was replaced with a Latitude Infinity Card which I neither requested nor wanted. After doing some investigation I decided I would get a "new" Myer Visa and… Read more

transfer the balance from the latitude card which I would then close. I was very surprised that I had to go through the whole application process-including providing details of my accountants and copies of tax returns. I was even more surprised when my application was DECLINED. I have never been declined credit before. I had never missed a payment on my previous Myer Visa-and I was regularly offered increased limits. I was thinking of trying to follow up but after reading some of the comments here it seems clear that this is pointless. I will be selling my shares and taking my business elsewhere. It is any wonder that Myer is in the doldrums when they are unable to look after their loyal customers.

Myer Visa Card Debacle – Having been a loyal customer of Myer for some 50 years, I was encouraged to apply for the new Visa card and it has been a nightmare. Even though I have always paid my account fully, on time, every time, they seem to think I am a poor credit risk. I have supplied relevant documents, with one exception as it is a contravention of my privacy. I have… Read more

been involved in phone conversations, sent emails and just repeated myself to different representatives of Myer Credit Card Services. This has been going on since September.

I have lost faith with Myer and will be taking my business elsewhere.

Mayer Visa Card switched to Latitude Infinity – I been a member for long time & most of the time when I contacted I get ok Customer service. But since last month switch to it's provided by Latitude Infinity phone service performance is very poor, all of them have attitude problem never helpful. I will never recommend Myer Visa due to it's provided by Latitude Infinity.

Terrible.. locked card...Myer card the past two years, all good, changed to Latitude Infinity – Recently Myer switched to Latitude and now my card locked after a few weeks of use (secondary card user, primary card user cannot unlock..). Luckily I had a savings card handy when I went to pay for fuel. Only way to unlock is to go to Post Office, verify, wait up to 10 business days - really??. Switching out of this company as soon as I sort this mess out.

I have just closed this – I've just closed it after many years... it was useful at the time, I used the gift cards so My Mum could get clothes from Myer. Now that latitude have finished their agreement with Myer, they want you to have their infinity card. Which I may have kept, but they STILL after months, can't tell you what the rewards are - yet they've sent out… Read more

contractual info = incompetent.

The new Myer card is coming, however it's not up and running, and they don't give you an automatic pre-approval for the new card - you get vetted again, even though you've been with them years. To top it all off, there's now an annual fee.

Can't be bothered, now that Myer has stopped carrying a lot of the brands we like, anyway, and the clothes for big ladies are getting even uglier.

Beware the small print!!! – This is a credit card where you can pay on the due date using their BPay and Latitude Financial Services slug you interest at 20.69%, for being a day overdue, hiding behind small print and the fact your BPay never cleared by 3.00pm. They have found a way to gouge regular payers. Beware... go elsewhere.

Customer service breaks a damn good card – So there was a few fraudulent transaction on my card and I called up Myer Visa customer service to discuss the issue, but I thought I'd copy the transcript as I find it ridiculous that Myer Visa are hiring people that don't really understand english to work in their call centres. I don't care if they are Indians or Arabs or Chinese... They just… Read more

need to be WELL VERSED in English!

If you want to read how it went down, here is is:

I'm greeted by what sounds like an Indian lady (can't remember her name) and these are the exact words I said to her...

Me:

Hi I would like to speak to your fraud department about a fraudulent activities on my card.

I spoke to a lade a few days ago and we went through a few transactions to confirm the frauds but I was at work so I couldn't confirm every one of them.

One of them was a charge of $XXX.XX so I just want to confirm that it wasn't me who made that purchase.

Her (in her very heavy Indian accent):

Very long pause (~8 seconds)...

Sorry I didn't get any of that.

Me:

I Repeat myself very slowly in smaller chunks thinking there was a connection issue.

Her (in her very heavy Indian accent):

Very long pause (~8 seconds)...

Sorry I still don't understand what you are trying to say.

Me (getting quite irritated at this point):

Then can I please speak to someone who can understand me, someone from the fraud department?

Her (in her very heavy Indian accent):

No pauses this time...

So you had a charge of $XXX.XX and what do you want me to do?

Me:

Seriously can I get put through to someone who can understand me from the FRAUDS DEPARTMENT?

Her:

You want to speak to the frauds department?

Me: