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MyFi

MyFi

3.3 from 55 reviews · View Statistics

Reviews

  • Transparency
    3.3 (34)
  • Customer Service
    3.2 (34)
  • Loan TypeFixed Rate (14), Line of Credit (4) and Variable Rate (1)
  • Application Process
    3.9 (30)
  • Timeliness
    3.7 (29)
  • Loan Term 1.867 months
  • Cash Arrival1.211 day(s)
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Don't trust a loan shark

published

Dont trust this company they will impose penalties after penalties they have been involved in lawsuits regarding this matter never take a loan from this company or any associated companys $350 turned into a $887 loan

Transparency
Customer Service
Incentivised ReviewNo
Loan TypeFixed Rate
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Already paid and still getting harassed

published

I paid my loan off and am still getting messages to pay even more. Have rung them twice today to sort this out, totally regret taking out this loan wish I never heard of these people

Transparency
Customer Service
Incentivised ReviewNo

Not worth it

published

The application process was a breeze but how else would a company who over charges and are expensive get their clients . My fees were ridiculous, customer service was non existent and their were so many inconsistencies. Tried to pull the wool over you when you miss a payment . Wouldn’t recommend this company to anyone . Not worth the time and frustration

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
See all answers
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Takes you on admin goose chase so you end up paying more fees

published

This was a $150 loan that turned into over $1000.00 in repayments.
-Customer service is almost non-existent. by the time they got back to me I had incurred multiple penalties.
-There were many unexpected costs.
-Overall terrible experience. DO NOT USE THIS FINANCE COMPANY

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Cash Arrival1 day(s)
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Expensive

published

Super expensive and ridiculous fees. It seemed like the loan was never going to end. I would stay away and look for cheaper options if you need a loan- $250 turned into over a thousand dollars easy. Stay away!

Transparency
Customer Service
Incentivised ReviewNo
Loan TypeLine of Credit
See all answers

Short term loans

published

Call centre were misleading and fave wrong information. This company trys to scam there customers and make them feel dumb and they are at fault. Over charge overall terribke experience with myfi services would never recommend or use ever again

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Cash Arrival3 day(s)
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Awesome Service

published

Very impressed with the service provided by Myfi. I got myself into a bit of strife and they went above and beyond the call of duty to help me out. Would recommend to anyone.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Cash Arrival1 day(s)
See all answers

Fantastic service

published

Cannot fault the service
Everything was very clear in regards to costs etc.
very satisfied with the loan overall it served the purpose at the time and would use again short term

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateJanuary 2020
Loan Term1 months
See all answers
Andrew

AndrewGreater Melbourne (Inner), VIC

Stay Away ! Dangerous!!!

published

Stay away !!! I got a loan paid it in full and a lot more than I was supposed to pay now im getting hassles from debit collectors even though I paid it.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan Start DateJune 2019
Loan Term3 months
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Logical

published

If you pay your Bills on time there are no hassles. They always remind you when the next payment is due.
Very good customer service skills and very easy to apply.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Cash Arrival0 day(s)
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Very very good! Transparent and Fair.

published

My experience was absolutely great. Especially just getting over the Xmas and New Year hump. MyFi made it easy for me and having access to the online also helped me to watch my account. I actually paid it off before as the "payout" figure was too hard to resist.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan Term1 months
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Crap and dangerous

published

Terrible customer service. Borrowed 300 dollars ended up paying 1600 for it. Then they didnt update that that i payed the final fee then wanted me to pay another one. Dont use myfi

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
See all answers

It's pretty good but the interest ant great but helps u when in need of money

published

Yeah happy as an it's great help in time of need and they all so help with there call line people. Very easy to appreciate an website all round. Thanks team MyFi

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateMay 2018
Loan Term2 months
Cash Arrival1 day(s)
See all answers

The reviewer stated that an incentive was offered for this review

  • Verified customer

understanding and helpful

published

Honestly, I was abit slack when paying back my loan here and there but myfi was always understanding about it and would always break down my payments for me and anything else I asked for etc It was a pretty good experience personally and I do recommend it, I’m on minimum wage and work 20 hours a week so finding financial help with my job is hard but this company was a great help and affordable to pay back on my salary. Cheers

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan Start DateJanuary 2020
Loan Term1 months
Cash Arrival1 day(s)
See all answers

Compliments where compliments are deserved...

published

While in the past, I have expressed my dissatisfaction with this company and the service that they provide, I am more than happy to give credit where credit is due...
The full professional service that I am pleased to say I received, was a total turn around to all previous dealings that I have had with this company. Hence forth, I will now gladly reuse and recommend your financial services to all that ask.

Transparency
Customer Service
Application Process
Incentivised ReviewNo
See all answers
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Jennifer R.

Jennifer R.

  • 2 reviews
  • Verified customer

Awesome!

published

Fast, efficient and excellent service.
No hidden costs at all, which is fantastic!
And i am very happy to give a 5* rating. and i don't usually give that out freely. :)

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
See all answers
Peter T.

Peter T.Greater Melbourne (Outer), VIC

  • 4 reviews
  • 2 likes

On a $350 loan this lot are trying to sting me $1050 after using a wrong account and costing me heaps in bank fees

published

$1050.00 on a $350 loan. Thieves! Do not use.
Hard to contact. Non understanding. Used wrong bankbaccout costing extra fees have sent many emails only ever to get extra costs added. Do not use

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan Term3 months
Cash Arrival1 day(s)
See all answers
2 comments
Peter T.
Peter T.
Peter T.
Peter T.

Use wallet wizard or Sunshine loans if you require a short term loan. Both are 1000 times better

they are good only had 1 problem

published

really good at what they do,
there was only 1 moment i had that wasnt bad cause they fixed it but not good either, and that was one of my payments didn't show on their computers but they had good communication and was sorted really fast

Incentivised ReviewNo
Cherie

CherieCentral Queensland, QLD

Although they came through for me in a pinch paying them was another issue

published
Transparency
Customer Service
Incentivised ReviewNo

Excellent Service

published

Fast and efficient. Took a while to get through over phone when needed however once through all runs well. No hidden cost as paid back before due date. Very satisfied.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeLine of Credit
Loan Term2 months
See all answers
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Questions & Answers

Arti pal

Arti palasked

Thank u and direct debit cancelled now

No answers
Donna

Donnaasked

I am a past customer am I able to reapply

No answers
brenda

brendaasked

I need to know wether you will take 6 days to get back to me like cigno

1 answer
Pulgil Joseph
Pulgil Joseph

Yes hi there umm I just want the put a block on cigno Thanks..... I've Took a loan from them long long ago and they've continued did a automatically Drawing without me knowing!!!!!! Yes So I Just wanted to put a big block!!! I will be very happy if you did so

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