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MyPayNow

MyPayNow

3.2 from 35 reviews · View Statistics
See the Best Short Term Loans in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by MyPayNow

Reviews

3.2
35 reviews
  • Transparency
    3.5 (30)
  • Customer Service
    3.3 (26)
  • Loan TypeFixed Rate (10) and Line of Credit (3)
  • Application Process
    4.2 (28)
  • Timeliness
    3.7 (29)
Previous
Next

Was higher but lost points

published

Easy to apply. Quick deposits but they lost points when they force you to tick accept to receive marketing. That should be a customer's choice. And not demanded by anyone

Transparency
Customer Service
Gharib
Gharib
  • 2 reviews

5 Star - Excellent

published

Amazing work in a really challenging situation during lockdown. During quarantine time MyPayNow made repayment arrangement with to split repayment. Excellent customer service, very friendly and helpful.
I am Happy to be a member at MyPayNow. Highly recommended, easy application and quick approval.

Gharib.

Transparency
Customer Service
Mark
MarkGreater Melbourne (Outer), VIC
  • 2 reviews

Rubbish rude service

published

Very rude customer service , not understanding, not satisfied customer at all they keep doing your head in all the time when you are late a bit never use them again.

Transparency
Customer Service
MyPayNow
MyPayNowMyPayNow

Hi Mark, We are sorry that you feel that way! We sincerely apologise for the troubles that you had faced. We'd be happy to take a look into this for you, please contact us at customerservice@mypaynow.com.au. Thank you.

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Developer Issue & Harassment

published
Application Process
Timeliness
MyPayNow
MyPayNowMyPayNow
D.S.
D.S.melbourne
  • 8 reviews
  • 1 like

Just awful to deal with.

published

There must be so many fake positive reviews on here for this to have such a high rating. Appaling customer service. Wont help with the simplest of things. When you do eventually get a response, it's of no help and more or less an automated response. It's like talking to a brick wall. There are plenty of these types of services out there, all better than this. Give this one a miss.

Incentivised Review No
MyPayNow
MyPayNowMyPayNow
D.S.
D.S.

Trust me I have tried. Lost count of how many emails Ive sent Now, and no help at all. So I'm not trying again. I've found another company that were more than happy to help.

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Ingrid K.
Ingrid K.Metropolitan Adelaide, SA

App won't let me pay back balance and referred to Debt Collector!

published
Transparency
Customer Service
MyPayNow
MyPayNowMyPayNow
Ingrid K.
Ingrid K.
Ingrid K.
Ingrid K.
Max
MaxMetropolitan Adelaide, SA

Absolutely Useless and Unreliable in every way!

published

This app is a complete waste of time. I have experienced only problems ever since day 1, haven’t been able to use it. A BIG warning sign! DO NOT USE!

Transparency
Customer Service
MyPayNow
MyPayNowMyPayNow
Max
Max
MyPayNow
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Margaret S.
Margaret S.Illawarra, NSW

Convenience Plus

published

Payment into my account within 5 minutes
Excellent customer service, easy to contact and have queries answered. I have had to change my pay date due to being paid monthly salary.
Mypaynow have updated my pay dates as required no problem at all.

Transparency
Customer Service
MyPayNow
MyPayNowMyPayNow

Hi Margaret, We are pleased to hear that you are enjoying our service. Thank you for your positive 5-Star review!

Nathan Caroll
Nathan CarollSydney Surrounds, NSW

Never had an issue and super helpful

published

Very quick payments received.
Customer service have been great.
I've used mypaynow about 6 times and never had any issues.
One week I needed to split the repayment and they were happy to let me repay it over two weeks.

If you sign up with my referral code and cash out we both get $50 each for new users

[Link Removed]

Transparency
Customer Service
MyPayNow
MyPayNowMyPayNow

Hi there Nathan, We are so happy to hear that you are enjoying our service. We appreciate and thank you for your 5-Star review!

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Rose C
Rose CPerth, WA
  • 13 reviews
  • 13 likes

Cant find previous salary deposit?

published

Just went to use the app for the first time after registering and having it a while. It said it cant find my previous salary deposit, and I must have two consistent deposits to access my money!!!! This is despite my salary being paid into my account religiously every two weeks. It says wait until after my next pay, but I won't need it then! This is ridiculous. So they wetn into my bank account, could see my last deposit but not the one before that. Hmmm, not sure I'll try and use them again.

Transparency
Customer Service
MyPayNow
MyPayNowMyPayNow
James
James South East Queensland, QLD

Super Convenient

published

Super convenient and cheap app. The money cleared my account within 30seconds of making the request. Can't fault the service - great work guys, would definitely recommend the service to others.

Transparency
Customer Service
MyPayNow
MyPayNowMyPayNow

Hi James, We value your feedback - Thank you for leaving your positive experience and 5-Star review!

Application

published

Unfortunately, you do not have enough transaction history showing in your bank account. We are unable to provide an advance until you have 70 days' worth of transactions. Please try again later I have been bank with my current bank for 20years would not recommend

Incentivised Review No
MyPayNow
MyPayNowMyPayNow

Praying on the disadvantaged

published

This is the newest version of pay day loans. The company is praying on the most vulnerable in our community while claiming that they’re ‘helping people’. There are better ways to get short term financial help that doesn’t cost 5%. Stay away from them.

Transparency
Incentivised Review No
Paul de s
Paul de sGreater Melbourne (Outer), VIC
  • 7 reviews
  • 4 likes

Excellent

published

Great company easy application money is in your bank in 30 seconds haven't had any problems only problem is it takes 3 days before you can redraw after your payment go through which isn't really too bad other than that they're fantastic do what they say and look after you with minimum interest charge

Transparency
Customer Service
MyPayNow
MyPayNowMyPayNow

Hi Paul, Thank you for taking the time to leave a positive review. We appreciate your feedback!

johnny
johnny
  • 3 reviews
  • 7 likes

Amazing product, way to access cash for very good rate

published

Really good product, and really shows how much pay day lenders have been ripping everyone off, nobody will go near cash converters or others with these guys around. Another case of a sector being completely upended by technology, also really shows that payday lenders are a complete rort when these guys can lend for 5% and cashies have been lending for 30%-40% ++

Transparency
Customer Service
MyPayNow
MyPayNowMyPayNow

Hi there Johnny, Thank you for taking the time to leave a positive review. We appreciate your feedback!

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Questions & Answers

Cath B
Cath Basked

I cant login via facebook as I have previously. Error message saying App not set up, still in development.
Have tried updating App and Facebook with no luck.

3 answers
Paul de s
Paul de s

Try deleting and reinstalling!! You can always contact them

Cath B
Cath B

Yeah tried that & didn’t work. In the end I emailed them & they promptly set me up for email login.

MyPayNow
MyPayNowMyPayNow

Hi there Cath, Our apologies for the delay in response. For all account enquires please reach out to our friendly customer service team via the HELP centre on the app or customerservice@mypaynow.com.au so we can help assist you further.

Gurwinder S.
Gurwinder S.asked

Does MyPayNow check credibility?

2 answers
Paul de s
Paul de s

No they don't your credit is verified by your ability to pay from your bank statement they are a fantastic company and the charges are very very small and reasonable

MyPayNow
MyPayNowMyPayNow

Hi there Gurwinder, Our apologies for the delay in response. For all account enquires please reach out to our friendly customer service team via the HELP centre on the app or customerservice@mypaynow.com.au so we can help assist you further.

Chrissy
Chrissyasked

I tried to use this app after taking a break and it is not able to identify my last pay. This is not the first time it has happened.

3 answers
Paul de s
Paul de s

Not sure chrissy!!
Ive never had a problem with them..
Maybe google their contact email and send them a message..
Sorry couldnt be more help

Chrissy
Chrissy

I have. Thanks anyway

MyPayNow
MyPayNowMyPayNow

Hi there Chrissy, Our apologies for the delay in response. For all account enquires please reach out to our friendly customer service team via the HELP centre on the app or customerservice@mypaynow.com.au so we can help assist you further.

See all MyPayNow questions

Get an answer from our members and MyPayNow representatives

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