MySkin Clinics

I attended a Brazilian, underarm, areola and upper lip laser appointment at MySkin Clinics Parkmore on 21 April 2027 at 2:45 pm. The clinic was clean and well presented, and reception staff were courteous. However, the technician was dismissive when I requested to begin with the upper lip and progress downwards for hygiene reasons, a request that… Read more

has always been accommodated in my previous sessions. The technician explained that this was inconvenient as it required changing protective goggles, and proceeded to perform the Brazilian (including the butt area) first before returning to treat my upper lip. This approach made me feel extremely uncomfortable and raised serious hygiene concerns. Client comfort, professionalism and hygienic practice should be prioritised over staff convenience. Based on this experience, I will not be returning.

The manager and the staff at Waverley Gardens are uncomfortable doing laser hair removal for intimate areas such as an#s, I had confirmed with them before booking that their “buttocks” package covers the an#s area before booking, which the manager responded to via email that it did, but they don’t cover it and just do the outside when you have… Read more

your session which is quite disappointing, and they count on you not saying anything and them getting away with it, but make sure you guys mention it if the same happens to you, who knows, they might do it for you but the person I was with didn’t do it and tried to deceit me. Anyways, considering this is not an easy area to shave and the fact that they DID mention it covers the an#s. The staff member actually tried to deceit me by saying “ you have to buy another package for that” not knowing that I had before booking any laser hair removal sessions at this clinic confirmed that an#s is covered with the buttocks package and the email is still there, the manager was actually the person who had responded to that email. So they are okay with other areas generally, but for intimate areas I wouldn’t recommend that a guy comes here, maybe they are more comfortable with their female treatments but even so their Brazilian package does not cover the genitalia either. A lot of their staff actually try to sell you products you don’t need, with a new product being recommended every time you come in, the staff must get some sort of commission from selling these products as they do it very passionately and I actually fell for it as a laser newbie and bought a few but you do not need them at all. But overall this by itself is a good enough reason to avoid this clinic because if they are selling you products just for the sake of selling things to you, they definitely don’t care about you. They half-butted the treatments too, especially for big areas. Their pricing is not that good either, look into other clinics and you’ll notice they are much cheaper and better in every way. The staff do not like their job and aren’t comfortable doing what they are supposed to do and are being paid to do. Oh and don’t be fooled by the good reviews, there is a discount for writing a good review, around $10. (I was fooled by the good reviews until I wrote one myself in the clinic for the $10 discount) you have to mention the staff member’s name to get the discount by the way oh and obviously 5 stars!! a clinic I recommend you check out is Victoria Skin And Laser clinic, from my experience there, they actually do their job as uncomfortable as they may be and they actually care for delivering good results. Hopefully this review helps out a guy or someone who’s thinking of coming here. I unfortunately have bought a fair bit of sessions here which I’ll finish and book anything else I’ll need to book at another clinic. But regardless a good experience to learn from and how some “laser” and “skin” clinics actually work. And please don’t buy any of their products (from someone who spent over $134 on them and fell for it thinking it actually has a functional role to play and that this clinic actually cares and doesn’t just want my money) do not fall for their reviews on google maps, they are fake incentivised reviews, only look at the reviews here, these are the legit reviews and they all mention the things I have mentioned, clearly it’s a reoccurring theme here at this clinic and they do not care because they keep taking people’s money!!! They’ve managed to somehow build a 4.9 star rating on google maps because of their incentivised reviewing! They literally have a QR code on store and ask you to scan it and write a 5 star review and mention the therapist’s name !!! I’ll talk more about this below too. Look at the reviews here compared to google maps, it’s literally night and day difference and proves what I have written here is pure absolute fact (hopefully after reading this review you would reconsider going here) but if you did go here you would instantly know what I am talking about, maybe buy a few sessions to see how exactly what I have written here is pure fact, but do not fall for their fake sales, if buying, buy on Black Friday or Boxing Day as their sales on these periods is okay but even still not as good as other clinics. EDIT: They call this a “miscommunication” but I could tell so easily from the person’s tone in my session that she lied and my last session with the manager there that they are uncomfortable covering that area as they never covered it. The manager did offer me free session the next day to cover that area but it was far too late and I had already completed two sessions for buttocks with that area not being covered, they should have been done when they were supposed to be done, and they also gave my phone number to the treating therapists who lead me to write this review for them to call me in my free time and say that I was throwing things“out of proportion” by writing my review and experience here. they only started to show concern and care after I had written my review because now their business and reputation is at risk. Now that they have made a reply and failed to force me to remove my review, I’m probably gonna have an amazing time completing the rest of my sessions here, oh boy. Also There were no consultations, no explanation of boundaries, I only showed up and did my laser sessions, I don’t know what this person below is talking about, “buttocks boundaries” they literally never mentioned these. And wow please see how shamelessly they lie below, they say they do not provide any incentives to write a review, but in front of the manager of this clinic, Caity, one of my treating therapists right after my sessions told me (if you write a review and mention my name you can get $10 discount!) and I wrote a review for them there on the spot too and mentioned her name as well and got the discount, they even had a QR code to scan!! If this isn’t an incentive I don’t know what is, just look at the reviews if they mention a name it’s highly likely it’s fake and was done the same way I just mentioned, for a discount. It’s funny that they say they have been doing this for 16 years as if this is gonna be a good thing for them when they themselves say the treating therapists don’t know what area covers what, clearly shows their level of skill and how much they care about the service they provide and when I wrote this review and talked with the manager the next day because I had a booking here (she wanted to have a private chat with me because of my review!) the manager said the treating therapist probably didn’t know what the package covers because it changes? Am I responsible for making sure the people who work here stay informed and updated on how the packages have changed? What an excuse. And the treating therapist called me later to say she has been working here for four years and mentioned the same excuse that she didn’t know that buttocks covered the an#s, so you’ve worked here 4 years and you don’t know what covers what? If it isn’t deception to lie about a package that covers a certain area of the body and say “you’ll probably have to buy another package to cover that area” when you already know it does cover that area, I don’t know what is. This is a reoccurring theme here, my first buttocks session was with the manager actually and even in that session that area wasn’t covered fully and if the manager isn’t doing it of course the treating therapists won’t do it. As soon as you write your experience in a review, and it’s negative, they show a lot of concern and care, but when I mentioned to the manager who sat me down in a room to talk about what happened at my last session that lead me to write this review I could tell she only cared about the fact that I had written this review and wanted me to remove it so desperately, and of course the phone call I had received from that treating therapist was the same, with her wanting me to remove the review and sounding quite disingenuous and going as far as saying that me writing my experience with this clinic is throwing things out of “proportion”. The moment they know you have no plans of taking your review down they turn on you and go back to how they are normally. Crazy that you have to write a negative review in order to get the service you were supposed to get originally without writing any reviews. Also please do not ever give my phone number which is my personal information to any of your treating therapists and do not call me about my review. Thanks. And I mention another clinic to ensure guys like me who are getting laser hair removal for the first time don’t end up getting scammed by coming here and go somewhere where people are actually comfortable doing the job they are supposed to be doing. Regardless It is none of your business what I mention in my reviews here or anywhere else. I’m sure you understand that, but nice attempt at trying to force me to not save the few people I could save and their money from going here and ensuring they can have the best experience possible with the best results possible by going to a better clinic where you can get value for your money with great service and not conservative laser settings which are used to force you to buy more sessions. They could have just came out and apologised publicly for failing but of course they’ll do their best to save face. Honestly says a lot about this clinic. This was a very expensive mistake for me, if I had known the things I know now I would have never chosen to come here, I’ve spent over $1900 in treatments here and products, make sure you won’t make an expensive mistake like me and just choose not to come here. It cost me 1.9k, make sure it costs you $0. Just go to another clinic or the one I have recommended in my review, in my experience there, they are amazing and I had the results I would have after 3 sessions here in 1 session at that clinic, and they both used the same devices, this clinic definitely does something sketchy to make you buy more sessions, they are very very money hungry and don’t prepay a lot of sessions like I did, buy a few sessions and if they are great, make sure you keep buying sessions there. Update (19 February 2026): Today I received a phone call from a person identifying herself as Natasha, who stated she is the operational manager of MySkin Clinic.

I was not seeking a refund and was intending to continue my remaining prepaid treatments as normal. During this call, however, I was told that the clinic wanted to issue me a refund only if I removed my negative review. When I stated that I was not requesting a refund and intended to continue my sessions, I was told that if I did not remove the review, I would not be allowed to attend the clinic and my remaining prepaid treatments would not be provided.

When I questioned whether this was legal, she changed her position and said that instead of removing the review, I would need to alter or change it in a way acceptable to the clinic. She also explicitly stated that, in exchange for a refund, I would need to “sign a waiver.” I made it clear that even if a refund were issued, I would not remove or alter my review, as it reflects my genuine experience and I believe it is important for other consumers to be informed.

I was further told that security would be called if I attempted to attend my booked appointments, with the reason given that staff did not feel “comfortable” treating me because of my review.

At one point during the call, I started recording the phone conversation using the iPhone call recording feature, which audibly announces to both parties that the call is being recorded. Immediately after the recording announcement played, the call was abruptly terminated by her.

I found this interaction intimidating and coercive. Attempting to force a refund, require a waiver, and threaten refusal of prepaid services in response to an honest review is deeply concerning. This update is being added so others are aware of how complaints and reviews are handled by this clinic.

I also want to highlight an important issue for anyone researching this clinic. Negative reviews on Google Maps appear to be repeatedly reported and removed or “shadow hidden.” This has happened to my own Google Maps review as well, it only becomes visible after edits, then disappears again from public view despite showing as posted on my end. After looking more closely, it’s clear many critical reviews experience the same pattern, while overly positive incentivised reviews remain. This makes Google Maps an unreliable place to judge real customer experiences for this clinic. Fortunately, ProductReview does not allow the same kind of mass reporting or suppression, which is why I’m documenting my experience here so others can access an uncensored, accurate account before deciding.

I recently had the Deluxe Glow Getter Facial at Plenty Valley Clinic and couldn’t be happier. Katarina was very attentive and stayed present throughout the treatment, making the experience feel calm, thorough, and truly pampering. She answered all my questions and provided helpful suggestions without ever rushing the process. A wonderful facial experience. Highly recommend her for facial procedures. Show reply

I have recently started going to MySkin Clinic in Mornington and I love it . Zoe and Sarah make me feel so comfortable and like I am the most important person there with their full attention. They are so professional and know their products and treatments so well. I come out feeling loved and pampered . Thankyou beautiful ladies xx Show reply

Rejuvenating skincare at My Skin Clinic Kew – My skin clinic Kew provide knowledgeable and friendly service. The clinicians are genuinely interested in your wellbeing and are lovely to deal with. Show reply

Laser hair removal doesnt work for everyone. In my case it became a lot worse and it started growing in places that did not have hair. Also my upper lip was permanently scarred by the laser. Think 100 times before getting it done because once the skin is damaged there is nothing you can do, especially on the face. Also not all of the staff know what they are doing. Everyone does different things and makes it worse.

On March 7th, I visited Myskin clinic in Northcote for anti-wrinkle injections. While my right eye improved, my left eye showed no change. When I returned to express my concerns, the nurse was rude and argumentative. Despite my request for additional injection , I saw no improvement and felt misled. Overall, I’m disappointed with the lack of professionalism and POOR SERVICE.

Horrible – Been a long time customer at the Plenty Valley clinic but after my recent experience, I'll be taking my $$ elsewhere. Couldn't have gotten a more horrible and disgusting service than what I received by the area manager at my recent visit. What I was subjected to was honestly pathetic, disgraceful and disgusting behaviour by this person. Let… Read more

me know in what world you thought it would be ok to be rude, dismissive and threatening to a customer. Here's a novel idea: when you or someone else screws up, dont cover it up or deflect blame, you take ownership and responsibility. This is what normal, respectful human beings do.

Hope this person gets what they deserve and they get fired.

Best facial treatment expert – Analese is fantastic, the best … she has helped me a lot with my skin issues. I could not believed the difference in my skin. Thanks Analese, Waverley Gardens. Show reply

Filler treatment – I have to say, the nurse was fabulous BUT i see NO RESULTS after spending over $1000 Taking a photo of me laying down will make my skin look smoother. How about taking photos when I’m sitting up..! Appalling.. don’t waste your money Show 8 replies

AMAZING no complaints – Super thorough! Best I’ve ever been to, super kind. Bree is literally the best person who’s ever done my laser, I’ve never been more comfortable. Couldn’t recommend more Show reply

Star employee – Tanisha has been doing my laser for quite some time now and she has been so kind and patient in helping me deal with my hair in certain areas. She is meticulous and makes sure it is done properly. I hope more staff will be like her! Show reply

Would not trust anyone else with my skin – The most beautiful team, the girls here absolutely know what they’re doing and put so much time and effort into making you feel comfortable and welcome in the clinic, would not want to put my trust into anyone else for my treatments. They absolutely transformed my skin and provided so many recommendations and options around skincare both within… Read more ·  1

clinic and outside. Love that they are very clearly focused on making products and a skincare routine that works for me and not just trying to sell products and treatments, this really helps with trusting them to recommend the best options personalised to individual goals. Lucy, Sophie and Bree are the most kind girls and are always smiling and positive when you walk in, they make you feel like a part of the family and have been amazing at making me feel less insecure throughout my skin journey.

Lovely Staff ,and Tara the manger is lovely, (Staff makes the Difference ) – Welcomed , Booked in and only took 3minutes to be treated. Treatment was all that I expected. I would recommend Mornington Central MySkin . Show reply

Terrific experience – I had a fantastic experience today with my initial consultation at myskin clinic in Craigieburn, Anita was friendly, professional and her knowledge of the services offered was first class. I highly recommend Anita at myskin clinic for all your skin care needs. Show reply

Always professional ladies performing treatments – I also have an enjoyable time with the ladies performing the service. They are professional and can always answer my questions regarding the service being done at the time or future appointments Show reply

Taylor – Taylor has outstanding knowledge on skin and skincare. She is so attentive to her clients and made me feel really comfortable from the get go. I came out of my facial feeling super relaxed and nourished! Thank you Taylor. Show reply

Great service – Loved the service at my skin mulgrave, Analise was very good. Show reply

Great Botox! – I am really happy with the result and I thought the price was very reasonable. Show reply

best customer care – Happy with treatments will go back again. No force just good suggestions and care Show reply

Excellent – Excellent service at Waverley Gardens. Highly recommend analiese for skin treatments Show reply

Perfect care – So easy, pain free and professional. So happy with my treatment Show reply

I Found Amy !!! – Recently had a laser treatment and it was clean and professionally administered. To my surprise and great delight, my old technician is now working here and boy, l am over the moon to be reunited with her again!! Show reply

Where are the towels??? – MySkin have decided to ‘cut costs’ and stop providing towels. In the meantime you have to lie there naked, with no alternative offered to cover yourself. This is uncomfortable and not the service I’ve paid for. So unprofessional MySkin. I will take my business elsewhere if this isn’t rectified. Show details

Amazing – Recommend for skin treatment they really helped me with being comfortable in my own skin am definitely coming back Show reply

Seeing great results – The girls are always professional, happy and make me feel comfortable Show reply