Very poor service and rude staff
I have been a customer of the male verb clinic for a few years and have purchased hundreds of dollars worth of products. This is only because I’ve purchased packages that require me to go. The staff have no sympathy. One one occasion I was late 5 mins as I was coming 1hr away in peak hour traffic and parking was hard to find. I understand this is my fault but I was rudely turned back and told to rebook. In all my sessions I wasn’t told when my sessions would expire and they did, and I lost 4 paid sessions of laser hair removal. In my last sess...ion the staff member told me I should’ve been levelled up in the strength of my laser meaning my sessions were probably doing nothing for me.I tried calling other stores to get my expired sessions back and every manager in each vic store rudely said there’s nothing they could do and it’s out of their hands. This is understandable but no one tried or even gave me another option. I would never recommend this place.
I wouldn't recommend it at all for several reasons. I've had the laser hair removal and the results are very poor, there are small areas that haven't been correctly captured and hair continues growing fairly thick. During winter I experienced difficulties to get an appointment as timeslots were booked out for weeks. Also, when I attended at the consultation I was told a wider part of the body area that was included on the price and later on when having the laser treatment I was told that I have to pay extra money to capture the full area.
I honestly got better results having the 6 laser sessions in another clinic four years ago than adding 6 sessions more in the same area (12 in total) with mySkin Clinic.
Ringwood MySkin Laser
I’ve been a client of MySkin Laser for many years l am happy with the results and all the staff have gone above and beyond to be professional,helpful and polite l feel so at ease when l am there and there follow up is great . Just wanted to say today at the Ringwood clinic my therapist Maddie
Has set the bar high keep up the good work girls and l have and will continue to recommend your store
Gone down hill!
I was a client at the Doncaster Clinic but after it closed down was forced to go to Eastlands to use my treatments that had been pre paid. staff rush through appointments and are not thorough, They read from a script and dont listen to your answers. It is impossible to get anyone on the phone to talk to.
Botox did not work
I had Botox injections and after 2 weeks, no effect. It has been 4 weeks now and still nothing. They wanted to do it again but wanted me to pay AGAIN for the injections, which I refused. They did not offer a solution. Just excuses that "it has never happened before". I believe they dillute the product too much, but certainly know how to charge. Do not waste your money. I would never recommend them to anyone.. Not happy
Poor service and very rude!
After an initial consultation discussing my concerns for facial pigmentation and redness, I paid for a 6 treatment package. I was treated by both Stephanie and Jade (at Waverley Gardens) and both girls rushed through my treatments. Other than a slight improvement in broken capillaries around my nose, their was no improvement to my skin. The impression I got was that once they had your payment they were not really interested in looking after you. I have attended many skin clinics which were very professional and went the extra yards, but this clinic failed in all areas. Jade was particularly rude to me and I will NEVER go to this clinic again. There are several amazing skin clinics out there, I strongly recommend going elsewhere.
Amazing service, great staff!
Great results at Myskin laser clinics Waverley Gardens! I have seen both Jade and Alyssa and their level of skill is like no other! They make me feel so comfortable every single time I come in for my appointments and their recommendations on treatments and products has helped me so much get the results I am wanting! Highly recommend!
Great clinic - especially Plenty Valley
Awesome clinic, girls are always so friendly and professional. I have been doing all my laser and skin treatments here and really happy with my results so far, my skin has never looked better. They even have a nurse here who does injectables and she is great. Thank you to the team at MySkin Plenty Valley!
They over sell product which I find really annoying. All they talk about is product and how you need everything.. I was advised I needed sunscreen and 3 different serums to address my skin issues? Really?.. 3 products to combat hydration. They advise you to get $200 facials on a monthly basis and say it like it cheap?
They over sell laser treatments and tell u to come back for maintenance.
I pre purchased 4 vascular treatments and was told I needed 4 for it to be gone. After my first treatment my spider veins were completely gone and asked i...
Forced to buy expensive products as well as packages as well as bad reaction
They push to buy their products and sessions and when I have got reactions e.g. to my face -kept having breakouts but they made me continue anyways. It finally got really bad and had to go to a dermatologist. I asked to transfer my face sessions to other sessions to which they were not happy but I told them the reaction was horrible and couldn't continue with my face. In addition, they told me my sessions were done but one day I turned up and said I still had sessions on my account! I was not keeping track and trusted them to keep a proper acco...unt I have no faith in how they are recording the sessions so I started paying as I needed. Also, they have a cancellation policy now to which they say you need to give 48 hours notice but only call the day before to confirm! so what is the point of calling if I need to go anyways without the flexibility to change it. They used to send a text message to confirm but no longer do this as well. Need to find a better more professional service to go to.
Questions & Answers
Hi, I have been waiting on someone to get back to me for a few weeks now. I have left two feedbacks and one email. How do I get in contact with someone from head office as I have been advised that the clinic I am asking for a refund from are not authorised and I need to go through head office.
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