A warning - A horrible and upsetting experience with no refund
I had a really horrible experience with [name removed] at Skin body health Mosman. I spent almost $3000 there on five treatments of what I thought was laser hair removal - turns out it wasn't technically laser hair but rather Cpl - and also wave laser vein treatment. The laser hair removal treatment didn't work after the five treatments and I had no results and the vein treatment caused scarring underneath the skin and made the veins look far worse. In the end I ended up going to a vein specialist who informed me that it is basic knowledge that anybody undertaking vein treatments should inform the client not to take Iron while undertaking this treatment. [name removed] did not tell me this which was very negligent. This is what caused the scarring underneath. I tried to get at least a refund and she wouldn't budge telling me that a confirmation email says that 'no results are guaranteed and also that she takes no responsibility for any unintended consequences'. This is an incredible thing to put in a confirmation email and I wish I had read it. She did offer $350 back for the treatment which at this time I declined. She also offered me free treatments and further treatments with different machines for the hair removal since I hadn't had any results. I declined because I felt uncomfortable at the level of negligence she has shown in the vein treatment so didn't want her to do any further treatments on me. I took the matter to fair trading and they told me their hands were tied in the matter and that I could either do a tribunal, which to me sounded very stressful and upsetting , or to do legal action, in which I might spend more than I ever got back. I decided both of options and instead take the initial offer of $350.00 which would at least pay for the specialist that I had to see for the veins. Fair Trading contacted her and let her know that I would take the $350.00, an offer that she had also informed them was still on the table. At this stage she vanished and stopped taking calls. I believe Fair Trading contacted her multiple times and she never returned their calls. For me this matter is closed and it's water under the bridge. However, it is very important for me to let others know. The beauty industry is very unregulated and so my options were limited. Please think a lot before you do beauty procedures. My experience was pretty horrible and upsetting but it really could have been a lot worse. I would recommend people steer clear of this place. The way I was treated was disgusting.
Great treatments and service
Purchased on line and was surprisingly impressed with the level of service and professionalism. My skin looked fab after my rejuvenation!
Fantastic place fantastic lady
I love this place and I love Jade she is thoroughly professional her salon is warm and comforting and her treatments are top of the line. Thanks Jade
Great treatments, friendly service
I love coming here for my treatments I always feel very looked after and it's a beautiful environment, highly recommend
True organic products and philosophy to skin care
All the products Jade sells are certified organic and the skin care products use aromatherapy oils that make you feel relaxed and amazing. I can't live without the daily moisturizer! They're always very reasonably priced compared to what you have to pay in a department store and you're not getting any of the nasty chemicals of mass produced stuff!
I love Jade and her treatments! Everytime I visit this salon I leave relaxed and glowing. The professionalism, care and expertise of Jade is second to none. The skin care products are truly wonderful and well priced. I always get comments out of the blue re my skin after treatments here.
Amazing service and offers the perfect mix of holistic and science based knowledge and skill
Definitely worth heading into Skin Body Health - this is not your average salon. The staff are really skilled in their beauty treatments and the facial oil and natural products are second to none. Great Vitamin C serum as well which Jade educates her clients to use post beauty treatment. My skin looks amazing every time I have a treatment.
I love this place!
This is a little beauty haven that has the most effective treatments and a beautiful Skincare line. Jade is always so happy, kind and welcoming. I wouldn't go to anyone else!
Had an amazing first laser treatment, staff were super friendly & attentive. Made me feel relaxed as I was very nervous! Beautiful salon & facilities, I will definitely be back for round 2!
Beautiful salon with lovely staff
Had my first laser treatment and was so impressed, lovely premises and very friendly helpful staff, took the time to fully explain the procedure and put my mind at rest after a bad experience elsewhere, thank you I will definitely be back!
Body contouring inch loss
Love, love, love this treatment my stomach is so much tighter flatter and smoother after my second baby. Would definitely recommend this treatment. Staff were great and salon is beautiful
My skin looks amazing!
My friend recommended me to this clinic for my acne and let me just say i am cured and my skin looks better than ever. The clinic is lovely and they are very experienced and know what they're talking about. I will be a regular customer. Thank you!
Beautiful salon & lovely staff
Had a wonderful treatment at this gorgeous salon, was made to feel very comfortable and in safe hands. Have had great results & looking forward to my next treatment :) Highly recommend.
Skin Body Health Laser Clinic Woolahra
Run a mile. I was abused by the staff when I asked how much longer I would need to wait for my appointment. At the time I asked it was more than 20 minutes after my scheduled time and I had to get back to work. No signs, no staff at desk and I did not know if anyone knew I was even there. I ended up leaving as after being treated so badly I was not going to let anyone with a laser near me! The stairwell is really dirty and the phone goes to voicemail. I sent an email question afterwards as I pre-paid which went unanswered (2 weeks ago). I think they should be closed done.