The first item I redeemed points for was wrong rang a few times for details on how to return. was told they would investigate and get back. I then gave up trying to return. The second item didn't come at all. Poor customer service. Not worth going out of your way to collect points and the points I still collect I change to flybuys as easier to redeem.

Went into a NAB Branch to report fraud activity on my card after discovering someone overseas has made purchases over $2K. The customer service rep advised that it was unlikely someone would had my exact details so told me not to cancel the card but they will investigate as it probably just was an error. I didn't feel comfortable with the response and decided to close the account and glad that I did.

Great everyday spend credit card earning rewards for most purchases. You can redeem the reward points to get Westfield eftpos card which is great. NAB mobile app is good to track and manage the credit card account as well. Relatively high er annual fee and foreign transaction fee are the only cons.

My Nab platinum Flybuy rewards card does come with an annual fee but usually when I call them and say I have been a loyal customer for years, it has been waivered. It earns a few flybuy points which is an advantage and I always pay my full amount before the due date so that I don't incur interest charges.

Not finding the exact type of NAB card, i wonder if they have forgotten me altogether. anyway, the card woks, but i find the rules of max points allowed per month on purchase less anything they consider business is a bit rich. The fees are built in to cover the cost of points and other transfer fees, so by limiting the points earned is another way to increase profit over service and fairness. I cant find any bank that is up front and honours all purchases, Talking to NAB is like talking to a brick wall. no doubt the others are just the same. Originally this card had no limit, but it has just been getting less attractive to stay.

Don't buy any technology product from your rewards point. Just redeem it to cash and buy from wherever you want. if you need to seek support for product fault then it is a nightmare.

no problem experienced with reward points adding up in considerable time. Did not have to pay for any annual fees do to having a home loan. There's quite a diversity in where we can use the points (which was mostly used for grocery shoppings)

Have had a NAB Card for along time. This Card is perfect for us. As we use it for everything, I can keep track of our spending. Rewards points add up quickly and are easy to spend and use. Have used it overseas and its fine, also get FREE Travel Insurance when using this card to pay for travel. Have never used it to transfer balance from another card, I have a dedicated card for that. Rewards are awesome and easy to redeem. Have a great credit limit on it to and don`t pay interest as card is always paid in full each month. All round its awesome. Love this card and will never bother to change.

I am about to close this card and has 721 reward points left, cannot redeem anything online, even with points + pay option, as it tells me not enough points. Called the reward team, the girl said sorry, with 721 points you cannot redeem anything, so it is going to be wasted! What a great experience, with 1 point on every dollar spend, it was $721 spend on the card, it will be wasted, and the redeem website do not even offer cash back option.

Stay away from this reward card, go for CBA credit card, at least you can use all your rewards point not waiting $721!

Don't ever make the mistake of paying online for a purchase with your black Platinum Visa NAB card. If you decide to cancel your purchase and have the refund paid back into your Visa account, the NAB do not see this as payment of the purchase price and will charge you a late fee for non-payment because you didn't personally put the purchase amount back into the account!!! NAB's reasons for doing this are devoid of any feasible explanation - other, of course, than the obvious - they want the money in your account for their own purposes!!!!

I ordered an iPhone 8 on 04/12/2017 and still have not received it until today. Called the rewards team after 2 weeks of waiting and requested to cancel my order, as I will be away during Christmas and New Year, I was told that someone will call me back to confirm if they can process my request but no one calls me back. So I called them again after New Year and was told they can't process my cancellation request and I have to wait for my order. This is the worst service and experience ever. My advice for everyone please redeem your points for digital gift cards instead.

I redeemed NAB rewards points and purchased some goods and still waiting for those items, obviously, now it has been more than two weeks, so I rang the rewards team to see what's happening with my items. Surprisingly they do not have any details to track my items and they have asked me to wait another 48 hours for them to get the tracking details (48 hours due tomorrow morning). That is really disappointing because I bought items from their store but they do not have any details to track them. As a leading bank, they should give a proper training and must revise their policies about their rewards system.