Natio

Natio, you need to invest in your packaging. Today, I threw out my Natio collection because I'm sick of looking at all the broken containers. Now the eye cream pump has broken and I can't get the cream out of the bottle as it's too thick so it's gone in the bin. I bought a chubby lipstick at the airport and it was already broken in half before… Read more

I took the lid off, so that went straight in the bin. Your packaging is rubbish. I tried to stay loyal because you're Australian, but I'm done with you.

I purchased some Natio Spice of Life showergel having purchased in the past and been happy with it. On first opening it poured out like water. I thought it maybe needing a shake (never has before) so gave that a try. No joy, i tried putting up with it but by the third shower it appeared it was half empty due to the way it pours out. I contacted… Read more

Natio to explain the issue and was told it wasnt there issue and to speak to the business i purchased from. I explained i have recently moved home and no longer live near the chemist i purchased from.

They said they are a wholesaler so its not their problem. I said i didnt think this was good enough so they asked for proof of purchase which I couldnt give as i dont keep Receipts for every single small item i purchase so they wanted all the codes off the container.

After receiving this they said the product has a shelf life of “around” (incredibly scientific) 3 years and it had been sold wholesale prior to this so that is “probably” the issue.

I asked if this was normal For their product to go off which she declined to answer.

I explained i was disappointed in their reply and they said they could give a voucher as a goodwill gesture but i would have to pay for my own delivery (more than the item) or I could up my order to $59 for free delivery.

I asked if she purchased a sub standard product would she pay delivery for another product which may again be substandard which again she declined to answer. I asked if a lose lose for their consumers was normal and again she declined to answer.

They now have stopped answering my emails so I dont know where to go now.

Its Affordable and it Works – I received the Young gift set which included the face wash, toner and moisturizer for Christmas and I was surprised to see it actually works in reducing my acne and making my skin soft and clear. I have very stubborn acne still at the age of 21 plus sensitive skin and I have tried almost every brand of acne products and none have worked even… Read more

remotely as well as Natio's products.

The acne clear range (the light blue bottles) also work really well for me and I like the citrus smell.

In the beauty range I have bought the Rosewater Face mist which feels very refreshing, light, can be used on top of makeup and smells great.

I am also a fan of the pressed powder. I have a very pale complexion and the 'Light' coloured powder suits me perfectly, gives me an airbrushed look and stays on the whole the whole day without the need of touch ups.

The prices for each of these products are also very reasonable as most of the products I have mentioned are $20 and less.

A better complexion, quickly! – Natio is one of my favourite products to use in like.. forever. I have finicky skin - dry cheeks, oily t-zone, light acne on cheeks near the ears and jawbone - and so I hesitate to use stuff on my face for fear of breaking out. Recently, I had switched skin regimes right before using Natio and that product left my pores clogged and skin looking… Read more

haggard. It was supposed to be all natural vitamin C , but it was awful! I returned it after a week and had to go into repair mode but nothing was working and my skin looked progressively worse. After trying a few other products to no avail, I moved to Australia and picked up the Natio Acne Face Scrub at my local drugstore, thinking "What the heck, its $12" After one use my skin felt and looked re-hydrated. After three uses my clogged pores started opening up and my white and blackheads that had (up until that point) stubbornly remained under the surface of my skin started popping up so I could clean them up and out. More than just the purge, the actual quality of my skin is healthier, it looks fresh, I'm rosy cheeked, and (haha jokes on you!) well-rested. I'm so happy I found this product but so sad that it'll be harder to find when I return to Canada! Excited to try other products on their line.

This brand has changed my skin. It’s made it clearer, and brings out my inner shine. The makeup makes my face glow. There’s so many shades and inclusivity in each product. There’s a variety of products to choose from, skincare, and makeup. I love the fact it’s hypoallergenic, as I struggle with finding makeup that doesn’t make my face red and… Read more ·  1

swollen. I definitely recommend this brand for those looking for a brand that hydrates and helps your skin.

Love damask rose lipstick, it took me forever to find it and now it’s gone too soon – I am a big fan of damask rosé lipstick. Why is it so hard to find, it’s sold out everywhere. Will it be coming back? Show details

Pure Mineral Skin Perfecting BB Cream SPF 15 – I've tried a lot of BB creams and have found the Natio one to be my clear favourite. The "fair" is a perfect match, it has SPF 15+, a beautiful smooth consistency that's easy to blend and medium coverage. It makes my skin look great, like I'm not wearing "makeup" but just have nice skin. Love it! Show details

I have purchased the Natio long lasting eyeliner for a few years now. It was an eyebrow pencil consistency and smudgeproof. Bought one the other day and the formula is now a Kohl, heavy, smudge liner. Contacted the company who said the formula had not changed. I thought I would buy another one. Same thing. They talked about weather conditions… Read more

etc. I have used multiple pencils in all climates, and was offended they would not believe me. Will never buy their products again.

Purchased same eyeshadow stick 3 times and each time stick broke, 2 times up on opening and 3rd after using 3 times. Natio will do nothing to remedy this issue. You would think after the 3rd time they would investigate their products.

Natio cream to powder is still a great product but like others are saying - the packaging case is terrible. Three from three have broken and are messy to maintain. Very disappointing

The creme to foundation is excellent , however the container is rubbish. It has the mirror in the wrong place and the hinge is pathetic and always break well before the product is near full use making it very messy to use.

Well well! 12 months on, I'm still happily purchasing Natio skincare products because they're so good and priced fairly! BUT still access via plastic seals is challenging. Natio is not alone but maybe it could be the first to solve the problem! Show reply

New compact is actually worse than the old one which was bad enough – When I saw the new packaging of the cream to powder foundation, I thought "great, they obviously know there is a problem" but no, this new one is actually worse, this morning I used the compact for the third time and it just fell apart. It is now held together with a rubber band. Shame as the makeup is very good

Disappointed – The new crème to powder foundation is most upsetting The cases ( I have bought 3) have all broken I also noticed that the tester in store was also broken The old square package never broke I will not be buying again

Poor quality – Why has the natio compact foundation changed, the make up pad seems cheap and the actual compact has broken apart the last two times I have purchased it.The shade is not the same either.Very disappointing

Such a bad reaction – I bought eyeshadows, mascara and eyeliner and had tge most horrendous reaction. I'm glad I can see so many others had the same, as it was horrible. I tried antihistamines, but they couldn't even deal with it. Red, constantly watering and crusty in the morning, stinging badly.

not easy – I bought the Natio spray sunscreen but it doesnt spray easily...there is no point putting it a spray bottle as it doesnt spray easily it hardly comes out and you need to unscrew the top off and use it a regular sunscreen Show details

Feels like a barrier cream – Quite disappointed with these products. I purchased a foaming cleanser, day cream and night cream. Cleanser doesn’t foam at all, facial creams feel like a barrier cream and feel very drying when applied. Upon washing my face in the morning, it is still on my face and feels like it hasn’t soaked into the skin. Certainly won’t buy again or recommend sadly. Show details

Packaging is substandard – Every Natio product that I have purchased has not seen out its serviceable life due to the packaging splitting after a short period of time. Products may have been OK but how would I know given they were squishing out at broken seams and had to be tossed.

Made in China – I was a huge Natio fan for many years because it was made in Australia and cruelty-free. Or so I believed from all their advertising over the years stating exactly that. But then I purchased an eyebrow pencil that I noticed said "Made in China." Searching through some other Natio products I owned, I found their eyeshadow was made in Taiwan. When I… Read more

contacted the company to let them know I was not a happy customer, they simply said that some of their products were just not feasible to make here in Australia. Since then, I found that an item I received in one of their bonus-gift packages (Marine Mineral Overnight Repair Sleep Mask) listed "Hydrolyzed Collagen" as an ingredient. While Natio does not claim to be 100% vegan (website talks about using beeswax and honey in some products) this form of collagen is derived from the bones of animals. Any supply chain for it could never be considered "cruelty-free" in my opinion, and by association neither is Natio.

Natio facial products best ever – Natio facial products cream gel face cleanser,day cream and night cream are absolutely the best ever products I've used..I highly recommend them..Never will I use anything else ever again..Makes skin feel like velvet and goes on so smoothly... Show details

Gentle definitely not !!! – I purchased Natio Gentle facial cleansing oil for the first time after reading the instructions proceeded to put on my dry face and circle around then added warm water that’s when my face and eyes started to sting so I won’t be trying Natio again

Candles have a beat before to time that is not advertised – My candles did not burn evenly and just burnt in the middle which limits its burn time. I contacted the company and they said the candle was 6 years old and should not be used and there was nothing they could do about it. No best before date is on packaging.